BRENNAN & ASSOC HEATING & COOLING INC

John has been the technician that his handled my heating and cooling check ups for years. John is very attentive to the issues with my furnace and my air-conditioner. He always arrives on time and is able to discuss the things that I need, the temperatures the units should be set at and the conditions that will make my unit last. I am very happy with Brennan Heating and Cooling.

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We have had an annual service contract with Brennan for several years and find them to be 100% reliable and professional. During our regular pre-winter maintenance call John, our favorite Brennan tech, found that the humidifier which may be as old as the house (1975) was not functioning well and that parts were no longer available (not a surprise). We made a date for him to return to replace the humidifier. As usual, John was on-time, totally professional and a delight to work with. The change in comfort level in our home was almost immediate. It was a good recommendation that surely saved us aggravation down the road. Since buying this home, we ran through several unsatisfactory HVAC service companies until finding Brennan and we are pleased that we did! ,

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In July of this year we noticed water leaking out from underneath the door and it had even gone through the wall into our garage, soaked a carpet and damaged the base of the walls. We had to pry the door off of the closet because the water had seeped into the wood and made the door frame swell over top of the door. Once we were able to get the door off we realized that something was leaking. You could see it dripping down one of the pipes and onto the floor. In reality there was no reason for us to go into that closet once it was closed back in February so we have no idea how long it had been leaking but this company was the last one in that closet. So we called them back out and a new technician that came out said that the valve was never fully shut off and it should have been capped and the boiler drained - these steps were not done in February and so the leak started. This technician proceeded to cap and drain what was necessary and charged me another $142 for that service call. Now I'm trying to get the company to respond to my requests to fix my walls in my home that were damaged because of the work that was done in February. I called the company that night after the technician left and had to leave a message. Someone called me back the next day and proceeded to rudely argue with me over the phone about the problem that I had. Finally she let me leave a message for a manager - Sal Mazzerely (sp?) who I played phone tag with for about 3 days. I have since left him another message and he has yet to call me back. The technician's were knowledgeable and polite and prompt but no one seems to want to take responsibility for the problem that was caused by their technician in February.

John is always punctual; he had been on call and called to let me know he was running late. He was efficient when he was here and readjusted all of our radiators. Everything seemed to be running smoothly after he left. He also looked at a separate heater, cleaned it and determined it to not be working. He let me know he would call me back with an estimate to replace it. That part did not happen.

They did come out as they said and performed an inspection. They charged me $288 for the service call which I had agreed to. Brennan told me the units were bad and needed replaced and gave me a quote of over $12,000 to do the work. I got a second opinion from another shop and had them come out and look at it. ( they did not charge me for this btw) They told me the boilers were not bad and were in relatively decent shape even though they had not been used for a few years. They quoted $1700 to perform the repairs and get everything up and running which I hired them to do. The systems have worked perfectly ever since. I went back to Brennan, Bill their CFO refused to refund my money even though what they told me was completely FALCE and I have the receipts to prove it..I would call what they did was FRAUD! I dont know a lot about boilers and place trust in the company I hire to be honest with me. Brennan and Associates proved they are not to be trusted. Go somewhere else for your service like Lakewood Furnace....I give those guys 5 stars!!!

Ken was on time, professional, and extremely knowledgable. He performed a thorough check of the furnace, answered all of my questions, and sent me a very detailed report. I look forward to scheduling an installation with him soon.

Brennan arrived early the following day and worked all day. They replaced furnace with an American Standard 80%, 2-stage, 120,000 BTU. I also had them put in a humidifier on the furnace (AprilAire 600M equivalent made by Am. Standard). They did some duct work and installed a flue liner, as well. By the afternoon, we had heat! They also added a 1 year contract, so they will come out and check the AC in the spring, which is nice. They mostly do commercial work (like for the city), so I assume that's why there are few Angie's list feedbacks. I'm just so thankful we did not get stuck with the first 2 companies that the warranty people wanted us to use! HSA reimbursed us $510 for the furnace and we had to pay rest out of pocket which was $2515 (including humidifier, which was not covered by HSA since new install).

They do my annual cleaning and checking my furnaces in preparation for winter. Brennan's servicemen are professional. The work that they do is done well and very thorough. I had a homeowner's service contract and they recommended Brennan. I will keep using them.

Excellent.

On one particular incident they replaced all the radiator vents. They gave me a sub quality vent that I m going to have to replace. I have mixed feelings. When the opportunity came up for the boiler replacement, they were the highest bid. I probably wouldn't use them again.

At first this company was called because of our homeowners' insurance. They fixed the air conditioning, which was not running evenly throughout the house. The air conditioning was shutting off without apparently any reason, which increased our bills during the summer. It took almost three days to solve the problem. They changed some parts and installed a new thermostat. We contacted them again to clean the furnace, and again we were very pleased with the company and service.

We were given this company's name via our home warranty, when our heating and A/C wasn't working properly. We had about 3 other companies come out to try to fix our system prior to them. This is the only company that knew what they were dealing with and the only one to diagnose correctly and fix the problem. They (namely John) have been out several times in order to fix our system - and, although he's not speedy, he's definitely very knowledgeable and really takes the time to make sure it works as it should be. Andrea, the scheduler/receptionist, is extremely helpful and courteous, and has bent over backwards to schedule the visits. They stand by their work, and I would not hesitate to call them again in the future.

We have used this company for 15 years since we moved to this house. On one occasion, late at night, our furnace broke in the middle of winter and somebody come to fix the furnace so we did not have to go to a hotel.

BILL LOCHNER IN SALES DEPT IS VERY PROFESSIONAL, VERY EXPERIENCED AND VERY RESPONSIVE.

GEORGE TRAPPI DID AN OUTSTANDING JOB OF ADDRESSING MY HEATING SYSTEM'S UNIQUE NEEDS. OUR FURNACES WERE ORIGINAL TO THE HOUSE (1949) WITH AN UNUSUAL HIGH PRESSURE, SMALL DIAMETER DUCT DESIGN. GEORGE CAME OUT 3 TIMES, THE LAST WITH HIS SERVICE TECHNICIAN TO MEASURE THE CURRENT DUCT PRESSURE BEFORE RECOMMENDING FURNACES THAT HE FELT COULD COPE WITH THE UNUSUALLY SMALL DUCTS. AFTER INSTALLATION, HE CAME BACK WITH A COUPLE OF WORKMEN SEVERAL TIMES TO BALANCE THE SYSTEM, TO MAKE REPAIRS TO DUCTS THAT HE DISCOVERED WERE LEAKING AND TO INCREASE THE SIZE OF RETURN VENTS UNTIL THE NEW FURNACES WERE WORKING PERFECTLY. TRULY MADE HEROIC EFFORTS TO ENSURE THAT OUR NEW FURNACES WERE ABLE TO PERFORM AS EXPECTED DESPITE THE VERY NARROW DUCT SYSTEM, AND ALL WITHIN HIS ORIGINAL QUOTE. HE WAS ALSO VERY RELIABLE IN RETURNING PHONE CALLS, IN STARTING AND FINISHING THE WORK WHEN PROMISED AND CLEANING UP AFTER THE WORK. COULDN'T RECOMMEND MORE HIGHLY.