BORN AGAIN COMPUTERS

Description of Work: My laptop computer would no longer work. It was very slow and unresponsive. I took it over to Born Again as recommended to me by a friend of a friend. The owner was very friendly and helpful and worked with me right away. Since he was unable to fix the problem then, he kept the computer to work on in his repair shop. The problem was due to the excessive number of anti virus and spy programs I had on it. He removed them for me and updated the existing programs. He walked me thru it all when I picked up my laptop. When I got home, I had a problem with me email account, so I went backto the store and the owner immediately helped my resolve that issue.

Description of Work: I CALLED PAUL EKO ON A MON. WITH AN EMERGENCY REPAIR. MATT WAS HIS MAC EXPERT & WOULD FIX IT BY THUR. HE GAVE ME HIS NUMBER. I SPOKE TO MATT WHO SAID HE WAS WAITING FOR A PART AND HE''D CALL ME WHEN IT ARRIVED. HE NEVER CALLED BY THURS. SO I CALLED HIM. THIS TIME HE SAID HE WAS ''HAVING TROUBLE GETTING TO THE AREA THAT NEEDED TO BE REPLACED, BUT IT''D BE READY BY THE WEEKEND''. NO CALL BY SUNDAY SO I CALLED HIM. HE SAID IT''D BE READY MONDAY. NO CALL AGAIN. I CALLED TUESDAY EVENING AND HE STILL HAD TROUBLE WITH IT, BUT HE''D CALL ME IN A COUPLE OF HOURS. I LEFT AN URGENT MESSAGE FOR PAUL WHO NEVER RETURNED MY CALL, SO I CALLED HIM & HE SAID THAT MATT WOULD NOT WORK ON IT ANY MORE BECAUSE I KEPT CALLING HIM AND THAT WHEN HE TRIED TO CALL ME, MY PHONE WAS OUT OF SERVICE. HE TOLD PAUL THAT HE WAS WAITING FOR A PART WHILE TELLING ME HE WAS HAVING TROUBLE. SOMEONE WAS LYING!! MY MAC WAS RETURNED UNFIXED AFTER 8 DAYS. THEY ARE INCOMPETENT AND DISHONEST.