Bob's Appliance Repair

Fantastic. Bob is very thoughtful and analyzes the problem. He found a defective connector in the control panel and repaired the problem. I asked Bob if he also repaired ovens. He tracked down the problem with the broiler and installed a new starter. I would recommend Bob's Appliance Repair to everyone. (it also says good things about Angie's List. I have never had a bad experience with an Angie's List recommendation.)

Once he arrived, he completed the work promptly & efficiently.

Bob is amazing!! I manage several rental properties plus I own a home. He has saved me from buying at least a dozen appliances. He's incredibly friendly and informative. He's incredibly affordable and I have yet to call him back to repair the same appliance twice.

I have never had anything but good experiences with Bob. He has even helped me over the phone saving me any charges and the burden of having to have a handy man come over.

This is a very difficult review for me since I have had very different experiences with this guy. I wrote a review with my first experience (see 6/20/14) which prompted me to call him first and only due to that experience. I left 2 messages over the course of a two week period with no return call. I called one more time before moving on which he happened to answer the phone and when I told him I had called twice with no return call he said he'd come right over and did. It went all downhill from there. I got a very distinct feeling that I had made a very big mistake as I watched him work. I am a DIY'er and so regret not having done my homework first because I could have repaired this myself had I done that. Very long story short, he attached a used timer that he had in his truck from some other job to "save" me money on ordering the entire part and told me that if it didn't work or failed shortly that he would put what I paid him that day toward the price of the new part. He indicated at that time that it would cost a couple hundred dollars and was trying to save me money. Well I researched the cost of that part and found it on Amazon for $73 out the door. and Sears for $92 plus shipping and tax for a total of $110. That's when I researched how to fix it and it was literally a 5 minute job. I called him again in the meantime, since he said he would take care of it, and he did say he would come out and put it in which ultimately I had him do since I had already paid him and figured I might as well get my money's worth, but his attitude was less than pleasant during several more calls regarding the part's arrival. At one point, he got belligerent with me and I told him I would put it in myself if he was willing to send me half my money back. I thought that half was fair since he did diagnose the issue and he had come out the first time. He declined that offer, but when he came to put it in, I detected a definite attitude. Then he would get very friendly and chit chat with me about something totally unrelated. It was a very strange experience to say the least. I would not use this guy again. I might add that the amount he charged me was twice what a couple other guys would have charged had I gotten them. Again, I found this out after the fact. I certainly learned a couple very valuable lessons from this experience.

Great advice help. I will definitely call Bob's Appliance Repair for any future help. Hopefully, not for a refrigerator for a while. LOL!

Very well. Saved us money in the long run since we thought we would need to replace sryer.

My washer is now working better than ever!!. Bob is very pleasant to deal with and he knows his stuff. I am so happy that I called him.

I thought there was something wrong with my mother's washer since periodically it would not fully empty. I called several places to see if they could give me an idea of what was wrong and if it would be worth fixing since it's about 20 years old. I called Bob and left a message which he returned the next morning. I told him what the problem was and after asking me a series of questions, he knew what the problem was. He explained that it most likely was not going into the spin cycle and that it was doing that since most likely it was off balance. Once he explained, I knew for fact that he had hit the nail on the head since it always happened when she only put in a couple of things to wash. I had one guy who had no clue what the problem was but was very willing to come out, at a cost of course, to take a look. Bob shows me that he his honest, and definitely knows his stuff. I would absolutely call him again if I would need any kind of service done an any appliance I have. Integrity is so rare these days that when I find that, I look no further. He's now in my "Angie's List People to Call' book.

Although Bob did not service the unit this time, I wanted to point out his integrity and very honest approach to the business of repairs. Additionally, he followed up with my husband to see what happened with the Amana. Who does that anymore! We will always call Bob first whenever we have an appliance issue. We know he will do his best to patch up an old appliance if there is any hope--all for a reasonable price.

Due to the urgency of the situation and the fact it was the Sunday evening before Christmas, Bob was kind and generous enough me call me back and walk through a comprehensive diagnostic review of the issues with our flooding washer over the phone. He enabled me, with appropriate caution, to perform basic repair by guiding me through some complicated enclosure removal and then the removal of the item blocking the washer drain. |His knowledge of our washer (and appliances in general) was encyclopaedic, and his approach to helping us in an emergency was a potent indication of his integrity and ethics. I would not call anyone but Bob in the future for appliance repairs, and strongly endorse him.

He diagnosed the problem over the phone, needed a new igniter. Came, installed, then left. I couldn't be happier. Have used Bob's services on other appliances, trust him completely.

it went well, used Bobs service years ago and will do so again

He did a really good job. He came out the same day, took care of the repair, and it was much appreciated.

Bob was very thorough, and it went very, very well. The up/down washer/dryer unit been left from the prior owner in our house, and we were unsure of its condition. Also, the unit is in a very small space with very little room within which to work. Other service persons were unwilling to "mess" with that kind of situation, but Bob was so willing and helpful. In addition to the work mentioned above, Bob explained that the metal frame/base that the washer sits on had bent a little, and that attempting to adjust it, particularly in such a restricted space, would probably be futile, and might do more harm. He recommended that we leave it as is, ran a test run, and we now have a working washer dryer. He also took a quick look at our dishwasher, which did not need servicing, and he gave some helpful advice about it. And, one more thing. We did not have a stove. He put us in touch with a customer of his who had a stove (in excellent condition) that they were getting rid of.

Bob perform the repair. The weather was lousy and bob still can to the rental unit. Lou

iMy Kenmore front load washing machine was stopping in the middle of the cycle and giving an error code. I called Bob and asked if he could fix the problem. He advised me to unplug the washer for an hour or two to reset the computer in the washer. I plugged it back in after an hour and all the cycles are working at this point. Bob also was kind enough to give me the names of some repair people who deal with the computer issues in the washing machine. He was very helpful and I would definitely call him again.

Bob returned our call promptly and arrived punctually. He was very careful and thorough in disassembling and cleaning as he went. He immediately identified and fixed the problem and re-assembled all components precisely. Throughout, he watched for and commented on potential future problems, and took specific steps (proactive lubricating of an idler wheel; replacing a thin metal clip with a sturdy hose clamp on the blower spindle) to head off future problems with the dryer. When finished, he briefly inspected our other major household appliances, assessed their condition, and made recommendations for appropriate maintenance. He was quite willing to refer us to another professional in the case of a very elderly (and ailing) exhaust hood fan that was outside his own area of comfort, and did not mind explaining to me items that I could handle myself (such as reversing the door seal on our dishwasher). This is the second time we've called Bob for appliance repair, and we will absolutely call him again. He genuinely cares about keeping older appliances in service (which aligns well with our own values), and he is generous with advice that is obviously grounded in extensive experience.

Bob returned my call the following business day. He asked questions concerning the problem I was having with my wall oven. He walked me through various steps to help determine my problem with the oven. After trying various steps he suggested I purchase an oven thermometer to help determine if my oven was heating properly. After testing the oven with the thermometer, I found the oven temperature was within the expected range. Bob explained some very helpful information regarding temperature variances and even explained how I might need to calibrate the oven. His help resulted in my not needing a service call and when I asked what I owed for his services, he told me there was no charge! He spent over 30 minutes on the phone with me giving me help and was extremely knowledgeable. I will definitely call him again for any appliance repair.

Overall he did a very good job!

I called Bob and talked with him about the issues I was having with my dryer. He said he could come out the next day to fix it. I asked him if he would be able to come on Saturday, due to my work schedule. He worked around my schedule and said Saturday would be fine. When Saturday came, he called and explained that he had a family emergency and would not be able to make our appointment. He apologized about the cancellation and worked with my schedule again to set up an appointment. Bob came right when he said he would, and fixed everything. In addition to fixing the issues that I had called him about, he cleaned out my entire dryer and the other dryer that I have for my tenants. He gave some very good advice on how to maintain my dryers and was very pleasant.

Our dryer was not working at all. I tried to do things on my own, but this was beyond me. I called Bob, and he promptly returned my call. We agreed to a time. He was actually early by a few minutes. I showed him what the dryer was not doing. He looked it over and in a matter of minutes he had the problem solved. Great guy. I would use him again in a minute.

Timely, professional, knowledgeable and very considerate cleaning up any debris from the repair - he even vacuumed my oven underneath the bottom where the ashes collect from self-cleaning the oven.

My six year old Kenmore top load washer was leaking water from the bottom front last evening. I found Bob's name on Angie's list and called and spoke directly to him. Although his schedule was busy, I persisted, and he was able to fit my repair into his schedule this morning. Bob came right when he said he would. He replaced the water pump and brought my attention to other issues with the washer, especially rust from the overuse of bleach. He took time to explain what he was doing and gave practical advice on what I could do to extend the life of my washer and dryer. I have washed two loads of laundry this morning, and the washer seems fine with no leaks.

If you are looking for someone to repair an old gas range, call Bob. Our Kenmore range is 60 years old. The oven would not heat over 350 degrees (and took over an hour to get that hot) and 3 of the 5 burners wouldn't light without a match. Within 90 minutes, Bob had it working like it was brand new. Apparently there are a lot of adjustments on these old stoves that the newer models don't have. Bob tinkered with all of them until everything was working. We love our old range, and are both impressed by and grateful for Bob's knowledgeable and good work.