APK NET INC

Description of Work: USING APK FOR INTERNET CONNECTIVITY SINCE 1998.

Description of Work: I`VE HAD A HIGH SPEED DSL CONNECTION AT MY OFFICE IN DOWNTOWN CLEVELAND FOR ABOUT 2 YEARS WITH AMERITECH. I WANTED DSL AT HOME ALSO, BUT IT WAS ONLY FAIRLY RECENTLY THAT IT BECAME AVAILABLE IN MY AREA. I AM A LONG-TIME MEMBER OF THE GREATER CLEVELAND PC USERS GROUP. ONE OF OUR SUPPORTERS HAS BEEN APK NET. SO I WENT TO THEM FOR MY DSL AT HOME. OF COURSE, THE INITIAL CONNECTION HAS TO BE THROUGH AMERITECH, WHO OWN THE LINES. AND AMERITECH DOES NOT COMMUNICATE WELL AT ALL. HOWEVER, APK APPARENTLY KNOWS HOW TO WORK WITH THEM, BECAUSE I HAD MY DSL UP AND RUNNING IN LESS THAN TWO WEEKS FROM THE TIME I PLACED MY ORDER. I PURCHASED MY OWN EQUIPMENT THROUGH APK, A ROUTER AND A SPECIAL SPLITTER WHICH WAS REQUIRED BY OUR HOME SECURITY COMPANY. APK`S KNOWLEDGEABLE TECH SUPPORT DEPARTMENT TALKED ME THROUGH THE SETUP AND LATER WORKED WITH AMERITECH, AGAIN, TO GET MY SPEEDS UP TO WHAT THEY SHOULD BE.