American Fence Company

I scheduled an estimate with the sales representative. I waited for two hours at the time of the appointment but he never showed up.

I had previous work done by American Fence and was happy with their work, so I was surprised by this poor experience. The owner of the company came out quickly in response to my request for an estimate, but he seemed poorly-prepared, and admitted that he usually did commerical estimates, but his residential estimator was unavailable. He didn't present many options, did not know the codes for my city (he said that he did, but he was wrong), and didn't have materials with him to show me materials or options. When the estimate arrived in the mail, it was for only part of what we discussed. He called over a week later to say that his office manager had not mailed the whole estimate, but by then I had called a second company with an equally-high Angie's List rating, gotten an estimate, and signed a contract. American Fence's complete estimate arrived in the mail a few days later and was $1000 higher anyhow.

They were more than prompt coming before they were supposed. They finished the job on time and cleaned up the job of all the debris. They even made the fencing better by replacing a less giving post with a collapseable post so less damage would be caused if it was hit again.

They arrived as scheduled. Performed the work in a couple of hours. Were very friendly and professional. I used American Fence to repair a different section of our fence that was damaged by tree branches 3 years ago. They did a great job then also. In fact, they were one of the few companies I called that followed through with an estimate because at that time it was a smaller job. Very happy with the work and would definitely recommend and hire again.

They were very considerate and did a good job. They finished the job quickly and without any hiccups. They were also very helpful in making suggestions.

I received one other estimate that was almost identical to this one. The upside of this company was that they removed all brush/trees/etc. in the line of the fence as part of the price. The other company wanted me to do this with another contractor. This was a huge part of the job, and I was glad to have one company take care of it all. The men who did the work did an outstanding job. The fence looks beautiful. It is level throughout and the foreman paid attention to detail. For example, the driveway gate closes on an old post attached to the house. This post does not look like the fence so he placed a cedar board over the post to make it look like part of the gate when it closes. My one concern was that I had specifically told the crew I wanted the fence to be a straight line only. One day they were about to step the fence ahead of a stump when I stopped them and had a tree company come out. They were good about delaying the work while a tree service took care of the stump.

This company is not flexible at all on times for providing estimates. They're only available between 8:30AM to 5:00PM Monday through Friday. They have no consideration for those of us who have to work during the day. The impression I got when speaking to them on the phone was they either don't need or want any more business. Unfortunately, when searching the list for fence companies, American Fence comes up as second on the list. They really should be moved lower on the list since they apparently don't want the business.

I called to make an estimate appointment middle of March. I needed one for after 5 pm, so my husband could be there. The guy who answered (I'm assuming it was the owner) was very snotty and said he couldn't come out to do an estimate. Then I asked about Saturday and he refused to do that either. He made some comment about waiting until the weather clears up. I understand he can't put fences in now, but an estimate would have been very easy for him to do. He wouldn't work with us on scheduling a time and therefore, has lost our business. I'm very disappointed in the lack of customer service, especially after reading so many glowing reviews of the company.

THE COMPANY WAS VERY EFFICIENT AND I WAS PLEASED WITH THE OUTCOME OF MY FENCE. THE CLEAN-UP WAS WONDERFUL AND I WOULD HIRE THIS COMPANY AGAIN.

One amazing company. Excellent customer service. Kept me posted on status of installation on a regular basis. I never had to call them. Tom, the owner, is clearly focused on customer service. Doug, the salesperson, worked with me on the design for the fence and kept coming back with new suggestions. I have a sloped back yard. Wood fencing would have worked better, but I wanted vinyl, and I wanted something decorative. They found a fence for me that made me happy. In addition, when parts of the fencing didn't work because of the slope, they worked with the factory to provide parts that worked, without any additional cost to me. I am very happy with the outcome. It looks beautiful. I will recommend this company over and over again. I have never had such great customer service before, and I've dealt with a lot of contractors.

THE ONLY COMPLAINT IS THAT AMERICAN FENCE HAD SO MUCH BUSINESS WE HAD TO WAIT OVER A MONTH BETWEEN GETTING AN ESTIMATE AND HAVING THE WORK COMPLETED. THEY WERE ON SCHEDULE FOR WHEN THEY SAID THEY WOULD PROVIDE A QUOTE AND COMPLETE THE WORK. WE'RE REALLY HAPPY WITH THE RESULTS.

THEY DID A GREAT JOB. THE CARPENTER THAT CAME TO DO OTHER WORK FOR ME SAID THEY PUT IN A GREAT FENCE. HE MEASURED THE FENCE & FOUND IT TO BE PERFECT. THEY ARE CRAFTSMAN.

I WAS VERY PLEASED WITH THE WORK BUT THE PRICE QUOTED TO ME AFTER THE JOB WAS DONE, WAS MORE THAN I HAD SIGNED FOR.

EVERYONE FROM THE COMPANY WERE PROFESSIONAL AND FRIENDLY. THE JOB WAS PERFORMED WHEN PROMISED AND THE CREW WAS GREAT. We recently had a swimming pool put in and the pool company ended up destroying part of our fence. We called American Fence and they sent a guy out the next day for an estimate and fixed the fence the following day. Excellent customer service 10 years after the fence was originally installed. By the way, the fence still looks like new!

HAD SOME SCHEDULING ISSUES. THEY DID ADDRESS ANY ISSUES BROUGHT TO THEIR ATTENTION. ONCE THE PROJECT STARTED, EVERYTHING WENT SMOOTHLY.

AMERICAN FENCE WAS VERY RESPONSIVE. THEY CALLED ME BACK PROMPTLY AND HAD SOMEONE COME OUT QUICKLY. UNFORTUNATELY, WE ARE NOT GOING TO BE ABLE TO USE THEIR SERVICES.

NEED A FENCE OR REPAIR - THIS IS A GREAT COMPANY TO CALL.

I HAD TO MAKE A FOLLOW UP CALL TO SEE WHY THE ESTIMATOR HAD NOT COME WHEN I WAS TOLD HE WOULD. THEN THE ESTIMATOR CAME ON A FRIDAY, SAID HE WOULD PUT AN ESTIMATE IN THE MAIL ON MONDAY. IT HAS BEEN 12 DAYS AND I HAVE NOT RECEIVED AN ESTIMATE.

THE ESTIMATE WAS DONE QUICKLY. THE FENCE GATE WAS TAKEN AND REPAIRED QUICKLY. THE WORK DONE VERY WELL. I AM VERY HAPPY WITH THE COMPANY.

MINOR SNAFU ON THE FIRST ESTIMATE VISIT (I WAS AROUND BACK AND WE NEVER CONNECTED), BUT OTHERWISE A VERY GOOD EXPERIENCE. MY SENSE IS THAT THEY REALLY HAVE THE PROCESS STUFF DOWN AT AMERICAN FENCE - SCHEDULING OF ESTIMATORS, FOLLOW-UP ON BID PROPOSAL, ETC. MADE SOME CHANGES TO THE PROPOSAL AFTER THE FIRST ONE WAS SUBMITTED, ALL WAS DONE ON THE PHONE NO FUSS NO MUSS. THEY ALSO ACCOMMODATED MY NEIGHBOR'S REQUESTS FOR SOME SMALL WORK AND AN ESTIMATE WHILE THE CREW WAS ON-SITE. OVERALL, A VERY GOOD CONTRACTING EXPERIENCE.

I WAS IMPRESSED WITH THIS COMPANY BECAUSE THEY RESPONDED TO MY CALL PROMPTLY AND PROFESSIONALLY, REGARDING MY RESIDENTIAL FENCE REPAIR. I TRIED CALLING OTHER FENCE COMPANIES WHO WERE NOT INTERESTED IN REPAIRS - ONLY INSTALLATIONS. I RECEIVED NO OTHER ESTIMATES SO CANNOT COMMENT ON THE PRICE. HOWEVER, TOM TEKESKY CAME OUT TO GIVE THE ESTIMATE, AND THEN THE WORK WAS DONE WHEN PROMISED. I SPOKE WITH 3 DIFFERENT PEOPLE ON THE PHONE, ALL OF WHOM WERE COURTEOUS AND HELPFUL. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

THE PRICE WAS GREAT, THEY CLEANED UP MY YARD AND THEY WERE VERY COURTEOUS.

I WAS VERY SATISFIED WITH THE WORK AND PROFESSIONALISM OF ALL PARTIES I DEALT WITH.

THE GENTLEMAN THAT CAME OUT WAS EXTREMELY POLITE AND PROFESSIONAL. MY HUSBAND AND I TOLD HIM THE WE NEEDED TO TALK IT OVER AND HE UNDERSTOOD. HE SAID WE COULD WITHDRAW OUR CONTRACT IF WE CHANGED OUR MIND, BUT IF WE DIDN'T DO IT WITHIN THE FIRST 30 DAYS, WE WOULD HAVE TO PAY FOR THE PERMIT BECAUSE THEY HAVE TO PAY FOR THAT. AFTER THINKING ABOUT IT, WE DIDN'T FEEL THAT WE COULD FINANCIALLY SWING IT AT THIS TIME. I CALLED THEM AND TOLD THEM WE CHANGED OUR MIND, AND THE GUY THAT I SPOKE WITH WAS SO RUDE! HE SAID WE COULDN'T BREAK THE CONTRACT, AND MAKING EVERY EXCUSE UNDER THE SUN ON WHY WE COULDN'T CANCEL. I TOLD HIM WE CAN'T AFFORD IT, AND THIS CALL WAS 3 DAYS AFTER THE CONTRACT. HE TOLD ME I WAS THE 5TH PERSON TO CANCEL IN A WEEK, SO I FEEL LIKE HE WAS A LITTLE FRUSTRATED, BUT HE SHOULDN'T HAVE CARRIED ON LIKE THAT. HE WAS NOT VERY NICE AT ALL.

I WOULD COMFORTABLE HIRING THIS COMPANY BUT RECEIVED A BETTER PRICE FROM ANOTHER COMPANY.