All Pro Window Cleaning, Inc.

Sorry I didn't see this second section before I typed my story above.

I am writing to let you know how unprofessional Jeff Ulery, owner of All Pro Windows was with 4 separate homes and how appalled we all are that he left work at my house and house #2 incomplete and refused to correct his mistakes. I am also furious that he cancelled 2 additional window appointments on 4/28 because he would not correct the mistakes made on the first 2 houses. A company's responsibility is to make things right for the customer. We have every reason to be upset, so here is a list - showing up for a job 3.5 hours late and without a ladder or cleaning supplies, cancelling a scheduled appointment when the weather didn't even warrant it and your staff making comments that they were "too tired" to perform the work, showing up 3 1/2 hours late for the reschedule with no phone call, cleaning only 1/2 of the windows at house #2 and not cleaning any of their window sills as scheduled, charging incorrect costs for work that was not completed, and cancelling on me to rehang my shutters because of how he was treated? His staff must follow his poor service doctrine as well appearing angry, unmotivated, and talking on their cell phones rather than paying attention to their actual work. This is completely absurd. An owner of a company has the duty to correct his mistakes and work through issues with a customer versus telling the customer he refuses to do as such. All 4 houses purchased Living Social deals that were $49 for $100 worth of window cleaning and 3 of these were not accepted by Jeff Ulery, so we are now trying to recover the $49 from Living Social, but they are not refunding the money to our credit cards since the owner cancelled the appointments and refused to correct his mistakes. This was also reported to the BBB.