A COMPLETE APPLIANCE SVC

Terrible. Two work days later 400$ bill and nothing done. Don't waste your time with this company. Worst customer service experience too. I called to voice my concerns about non service provided and I was called a liar and hung up.

unknown

They are consistent I have used them for a couple of years.

He fixed it. He was not at his greatest. He was very knowledgeable but he complaint a lot about his occupation and that he had to go out in this weather and stuff. But he has been doing it for like 30 years so it is like it is time for him to retire. So he was grumpy. They were courteous over the phone in taking the information. The provider from whom I bought this product referred me to this company. This was a onetime thing and I really don’t have anything to compare their price with.

They treated me like a complete ignoramus from the time they entered my home 4 hours late. The old man was rude and smelled of something unmentionable. The young boy claimed he was an expert but obviously knew nothing about high end appliances. The stared at my refrigerator for 20 min bantering about what could be wrong. When I began to question them and offer looking up the manual online, the old one became disrespectful and relied " mam, you can knock yourself out but clearly I'm the expert" my husband then told him to watch his tone as he was in our home. After some more flash light diagnostics under my refrigerator, I again asked them what they thought. The young one then said, "if we knew we would fix it". i told him this did not need to be an argument. I then said they should leave as clearly they were not going to fix the problem nor did they have the skill in my opinion. The young one run out of my home saying nasty things and the old one was telling my husband I had an attitude and I could fix it myself. I never once said anything disrespectful to them but did not want to deal with such poor customer service after waiting over 4 hours because they were late. They did not pull my fridge out but only took the bottom off. They also did not wear boot covers. By far this was the worst experience I ever had with any service professional in my home, ever... These guys are clearly in need of further customer service training. Clearly, I'm not the only one who feels this way based on other reviews. Last, they left the bottom of my fridge open and made a complete mess on my wood floor. Who ever owns this company needs to reorganize and better train their rogue workers. Very sad. I ultimately used another company that was wonderful and fixed the problem in a half hour.

They were extremely professional and they recognized the urgency in my voice and I was immediately talking to the manager. A few minutes later, a man out here to fix it, and since I had looked up what I thought was wrong with it, he confirmed what was wrong and he had the part on his truck and he immediately fixed it. The food didn't even thaw out. The repairmen, when he finished repairing it, put the freezer back in position and got a level out and made sure the doors and everything were level. I had done some of that work myself and he confirmed what I had done was correct and adjusted everything.

The repair required a new water pump which necessitated two visits. The technician was on time and the the service was professional. We found the same to be true a year earlier when we needed refrigerater repair.

They were the only ones I could get to come out the same day I called so I went with them. They arrived on time, which I really appreciate. However, the serviceman was very unfriendly. I did not expect, nor want to make, idle chit-chat, but a little conversation or comment on what he found and would do to fix it would have been appreciated. Service call was $80 + a minumum $60 for labor + part ($40) + tax...he was at my home for 20 minutes, TOTAL!!. I've since been told that other (independent) appliance repairmen would have charged 1/2 that, i.e. $100. Live and learn! Also, receipt I was given was a card with the date and a breakdown of costs with no indication of the service performed nor part replaced. That doesn't seem right. Also, in reading the receipt/card, of the 5 bullet points that I "received today", I only received 1 of the 5. The service man did not use shoe covers, did not use a tool mat (although probably not necessary), did not give me a thorough explantion of what was done (he barely spoke to me) and lastly, he was supposed to have a "great attitude". He did "leave the area in good condition", but how could he not have -- he was only there for 20 minutes and 10 of those minuites was spent in his truck. I was also supposed to have been left with business cards and magnets to pass out to my friends and family. I was not left either. I would not use them again due to exhorbitant rates and service person attitude.

The guy came on time and he repaired it properly. He explained what he did. Everything costs a lot of money.

They have been really reliable over the years.