Widmer's Cleaners - Carpet Cleaners

THE WOOL AREA RUG HAD NOT BEEN CLEANED FOR THREE YEARS. HAD FOOD SPILLS ETC. IT WAS RETURNED IN GOOD CONDITION, CLEAN, DRY AND READY TO BE RELAID. WE WERE VERY HAPPY WITH THE OUTCOME.

They were running a special, and we got 3 bedrooms and stairs cleaned for $99. We added a family room and another bedroom for an extra $40 and a hallway for $15. When they arrived they looked at our basement and cleaned it for additional $65. They offered other services, however when we declined they gracefully accepted our answers and did not hound us about it. They were very quick and effecient. They actually arrived early.

Excellent results, courteous personnel answered phone and made arrangements for cleaning to be done. They called to tell me what time frame they would arrive and were just a bit late. They called to tell me they were running late. The work was completed by a pleasant man in a short amount of time and the results were great had used home cleaning methods with poor results but Widmer's used a wonderful dry cleaning method that had no odor and the results were immediately noticeable. after 5 months the rug is still clean needless to say we are very satisfied and will not hesitate to recommend them to others and when needed will have them clean our rugs and upholstery again.

The gentleman from Widmers did a good job. I was a little disappointed, however, that he chose not to move or clean under certain furniture pieces. After I asked him he did move some medium-sized pieces.

All rugs were cleaned and ready one week from the day of drop off. When I inquired if their mat for under the rug was any better than the one I had, he answered quite honestly,''All rugs will move around regardless of what mat you use.'' I arrived with 3 rugs; was reminded this was their annual 2 for 1 sale; and was allowed to return with rug #4 in order to get the price break. I think the greatest testament to the service is the recommendation from someone in the same business.

The man who came to clean my carpet was very respectful. He did the job in less time than I expected. Afterward, my old carpets looked brand new. My only regret is that I didn't pay to get stain repellent sprayed on the carpet, which would probably have helped them to stay stain free longer.

Widmers staff was very professional and accommodating. The first time they came to clean the two chairs and ottomans ,they felt it was too humid. The chairs would not dry properly, so they rescheduled and did a beautiful job.

It was a great experience. They were prompt and did the best cleaning on my carpets I have ever had done by any other company. I have a small hall that other companys wanted to charge me extra to clean. They did it at no charge without asking.

ON 11/12/05 JIM OLMSTEAD, I WANTED TO PROVIDE YOU WITH SOME FEEDBACK ON ONE OF YOUR CREW MEMBERS TODAY. I HAVE BEEN A PREFERRED CUSTOMER FOR SOME TIME WITH WIDMER'S CARPET CLEANING AND HAVE ALWAYS BEEN MORE THAN SATISFIED WITH THE FRIENDLINESS AND QUALITY OF SERVICE I RECEIVED UP UNTIL TODAY. A DRIVER BY THE NAME OF JEFF CAME TO MY HOUSE. I FOUND HIM TO BE VERY ABRUPT TO THE POINT OF RUDENESS AND HE DID NOT LISTEN REGARDING HOW I WANTED MY CARPETS CLEANED. I INDICATED TO HIM THAT I WANTED THE SAME PRICE FOR THE CLEANING AS I PAID LAST TIME. HE SAID SINCE THIS WAS NOT A PREFERRED CLEANING HE COULD NOT DO IT FOR THAT PRICE. I AGREED. BUT EVEN THOUGH HE AGREED TO DO IT FOR THE SAME PRICE AS MY PREVIOUS NON-PREFERRED CLEANING PRICE, HE LATER RENEGED WHEN HIS CALCULATION WAS $50 HIGHER. WE HAVE SPENT OVER $2,200 WITH WIDMER'S CARPET CLEANING AND OVER $2,600 WITH WIDMER'S DRY CLEANING. I AM ALSO A MEMBER OF ANGIE'S LIST.

THEY RUINED A DRESS SHIRT OF MINE. I GOT THE SHIRT BACK WITH NO INDICATION THERE WAS A PROBLEM AND ONLY DISCOVERED THE PROBLEM WHEN I PUT THE SHIRT ON. THEY BLAMED THE TEARING ON ANTI-PERSPIRANT AND SWEAT (GAVE ME FABRIC INSTITUTE PRINTOUT TO BACK UP THEIR NOT CHOOSING TO ACCEPT THEIR RESPONSIBILITY) EVEN THOUGH THE SHIRT WAS ONLY 3 MONTHS OLD - ALEXANDER JULIAN NO LESS. IT TOOK THEM OVER TWO WEEKS TO RESOLVE THIS ISSUE. I HAVE NEVER RECEIVED A DRESS SHIRT BACK IN MY USING DRY CLEANERS FOR OVER 20 YEARS COMPLETELY RUINED. THEY OFFERED IN STORE CREDIT, WHICH I DID NOT ACCEPT BECAUSE I HAVE NO INTENTION OF USING THEIR STORE AGAIN. I REQUESTED $40 FOR REIMBURSEMENT OF COST OF SHIRT AND THEY REFUSED. COMPANY ACTED SMUG ON THE PHONE AND, FOR A BIG COMPANY LIKE THIS, EXTREMELY POOR CUSTOMER RELATIONS SKILLS. OBVIOUSLY, THEY WOULD RATHER SAVE $40 THAN BUILD/EXTEND CUSTOMER GOODWILL. I HOPE YOU PUT THEM IN YOUR THUMBS DOWN BOX IN THE NEXT ISSUE. TERRIBLE EXPERIENCE. WILL NEVER USE THEM AGAIN!

THEY WERE PROMPT, EFFICIENT AND VERY EFFECTIVE IN BRINGING BACK MY "NEW" CARPET LOOK.

WIDMERS ALWAYS DOES A GREAT JOB. IT IS EASY TO SCHEDULE AN APPOINTMENT WITH THEM & THEY ARRIVE WITHIN THE SPECIFIED TIME FRAME. MY CARPETS ALWAYS COME OUT LOOKING GREAT.

RUINED WEDDING DRESS DURING CLEANING PROCESS. AGREED TO PAY FOR REPAIRS.

NO PROBLEMS, DID A THOROUGH AND PROFESSIONAL JOB. MOVED FURNITURE, PUT PROTECTIVE PADS UNDER LEGS OF COUCHES TO KEEP THEM OFF THE WET CARPET. ADVISED OF SOME STAINED AREAS THAT MIGHT NOT COME CLEAN.

THE CLEANER CAME OUT AND USED HIGH POWERED EQUIPMENT TO GET THE SPOTS OUT. WE DID ADD A STAIN GUARD FINISH TO THE SERVICE. THEY WERE ON TIME AND COMMUNICATED WELL. HOWEVER, THE SPOTS HAVE COME BACK AND LOOK FAR WORSE THAN BEFORE THE CLEANING PROCESS.

HE DID A GOOD JOB MOVING LIGHT FURNITURE & REPLACING IT WITH PROTECTORS UNDER THE LEGS OF FURNITURE. HE THEN WENT OVER THE SAME AREA WITH A SEALER & DID A GOOD JOB.

I HAVE USED THIS COMPANY A NUMBER OF TIMES TO HAVE MY ORIENTAL CARPETS CLEANED. I HAVE ALWAYS BEEN EXTREMELY HAPPY WITH THE RESULTS. THIS TIME THERE WAS A PROBLEM. WHEN WE BROUGHT THEM HOME ONE WAS FINE, ONE HAD AN OIL STAIN ON THE BACK OF IT FROM THEIR MACHINERY THAT WASN'T THERE WHEN WE TOOK IT TO THEM. THE OTHER HAD SOMEONE ELSE'S WHITE CAT HAIR ALL OVER THE END OF IT. IT HAD BEEN STORED NEAR INCOMING DIRTY CARPETS. I RETURNED THEM TO BE RE-CLEANED. THEIR EQUIPMENT WAS BROKEN DOWN AND THEY COULDN'T DO THEM RIGHT AWAY. THEY DID EVENTUALLY GET THEM CLEANED PROPERLY AND DELIVERED THEM TO ME. THERE WAS NO EXTRA CHARGE FOR ANY OF THIS. THE CARPETS WERE BEAUTIFUL, FINALLY. I WOULD USE THIS COMPANY AGAIN, BECAUSE I BELIEVE THIS WAS A ONE TIME INCIDENT. HOWEVER, IF SOMETHING SIMILAR HAPPENED AGAIN I WOULD HAVE TO FIND SOMEONE ELSE TO CLEAN MY ORIENTALS. THIS COMPANY IS THE KNOWN EXPERT FOR ORIENTALS IN THE CITY, FINDING SOMEONE ELSE WOULD BE DIFFICULT.

NOT GOOD, BUT THEY WERE A SUB-CONTRACTOR WIDMER'S HAD HIRED DUE TO LARGE VOLUME OF BUSINESS FROM THE CURRENT SPECIAL THEY WERE OFFERING. TECHNICIAN DID NOT ARRIVE WITHIN THE HALF-DAY WINDOW I WAS GIVEN AND AFTER NUMEROUS PHONE CALLS TO WIDMER'S WE TRACKED HIM DOWN AND FOUND HE COULDN'T MAKE IT. WE HAD TO SQUEEZE IN ANOTHER APPOINTMENT DUE TO CARPET CLEANING SCHEDULED AFTERWARD (WHICH THEN HAD TO BE POSTPONED). IT WAS A MESS. HE FINALLY CAME AND WAS A NICE KID, BUT LACKED KNOWLEDGE IN HOW TO COMPLETE ALL THAT HAD BEEN ADVERTISED. HE USED OUR PHONE TO CALL THE OFFICE TO TRY TO LEARN BY PHONE, BUT COULDN'T GET ALL TO WORK. HE DID END UP CLEANING FIRST FLOOR DUCTS AND I THINK THAT WAS OKAY (ALTHOUGH THIS WAS MY FIRST TIME HAVING DUCTS CLEANED). WIDMER'S WAS VERY APOLOGETIC AND THE CARPET CLEANING FOLLOW-UP THE NEXT DAY WAS EXCELLENT!

VERY POSITIVE. THE TECHNICIAN, ROB ROY, WAS EXCELLENT. I HAVE HAD A NUMBER OF CARPET CLEANERS AND AM MOST PLEASED WITH THIS ONE SO FAR. PROMPT. DID NOT RUSH THE JOB. HELPFUL. THOROUGH.

GOOD SERVICE OVERALL. TECHNICIAN ARRIVED A LITTLE EARLY TO MY FRUSTRATION. CLEANING JOB WAS GOOD, ESPECIALLY SINCE I TAILED THE TECHNICIAN DURING HIS ENTIRE STAY. PRICE IS COMPETITIVE, IF FACTORING IN THE ''SPECIAL'' WHICH WAS MENTIONED ON THE PHONE. A ''FUEL SURCHARGE'' WAS ASSESSED THOUGH I WAS INFORMED OF THIS BEFORE MAKING THE APPOINTMENT. THERE WERE NO OTHER HIDDEN FEES OR SURPRISES.

WITHIN A COUPLE OF HOURS OF OUR PHONE CALL, ON A SUNDAY EVENING, WIDMER'S CREW ARRIVED AT OUR HOME. THEY WERE GREAT TO WORK WITH, CLEANED UP ALL THE WATER FROM OUR FLOODED BASEMENT. THEIR PROMPT RESPONSE, KNOWLEDGE OF HOW TO DEAL WITH FLOODS, AND GREAT WORK ETHIC SAVED OUR CARPET. THEY MADE A BAD SITUATION BETTER IN A SHORT PERIOD OF TIME.

THEY WERE PROMPT AS WELL AS VERY POLITE. THEY GOT SOME STAINS OUT THAT I DID NOT THINK THEY WOULD BE ABLE TO GET OUT. I THOUGHT THE PRICE WAS FAIR FOR THE WORK DONE.

THE SERVICE WAS GREAT. I WAS VERY IMPRESSED WHEN I WALKED IN MY HOUSE AND SAW HOW GREAT MY CARPET LOOKED!

EXCELLENT SERVICE. GENTLEMAN WAS EARLIER THAN SCHEDULED, VERY PROFESSIONAL AND CAREFUL AROUND FURNITURE. AREA WAS CLEANED TO SATISFACTION IN A REASONABLE AMOUNT OF TIME.

WORKMAN WAS ON TIME AND VERY COURTEOUS. HE RECOMMENDED STAIN GUARD FOR WHITE BERBER CARPET, BUT DID NOT HEAVY SELL. FAMILY ROOM GETS MUCH ABUSE FROM 6 GRANDKIDS AND ONE DOG. ALL STAINS AND SPILLS CAME OUT EXCEPT BLACK MARKS FROM BOYS SNEAKERS! THE LAST TIME THE FAMILY ROOM WAS CLEANED BY ANOTHER COMPANY, WIDMER'S DID A BETTER JOB. WE'LL STICK WITH WIDMER'S.