Watson's - Cincinnati

When we first bought our hot tub, during the pandemic, we had a serious issue, it had a significant leak. We were filling it every hour in winter temps. until we got service. It was a "cold mess" and this problem was on Bullfrog not Watsons, though Watson's service team was stretched at the time, you had to wait so long for service. We were up all night long to keep the tub from running too low. It took a few tries to rectify the situation, BUT WATSONS CAME THROUGH. We got a working tub that we have enjoyed for a while now. Just recently, in the past few weeks-pump one on our hot tub would not start. We called and scheduled service with Watsons. We had to wait a couple of weeks for service, and thank goodness it was not leaking, the heater was working and it was warm, so waiting was not an issue. BUT despite our earlier, rocky journey with Watsons, Justin came out, quickly identified and addressed the issue, and it is up and running again. HOORAY! We have some bad history with WATSONS getting upset with our initial issues back during the pandemic and have a little PTSD as a result lol, BUT DESPITE ALL OF THOSE EARLY UPSETS-Justin was COMPLETELY PROFESSIONAL AND COMPETENT during is service call. His years of experience show. Fixing hot tubs comes natural and I am sure that if the job just entailed being a hot tub doctor it would be easy, but there is likely all of the unhappy customers you are dealing with! That takes patience. We were happy with the service approach and thankfully it was an immediate fix, which we did not expect. The service people do great work! I think it is important to talk about the good times with the bad times. GREAT WORK!

It is going better. I posted an early review an I have added a couple of stars. The manager, Rico, got in touch with me and assured that the issue I am having with my hot tub will be resolved. I was frustrated after a number of issues with the tub in less than a year.

Badly. Every time they fixed something, something else stopped working, they put the motor gasket in upside down and the tub continued to leak.

Great! Service man was very nice and educated me about how to better manage my gas logs when I am no longer using it come spring.

Nothing but trouble from the start took them weeks and weeks to get the installer out. They were a bunch of kids with one old man running the crew who sat in his car all day with the AC running. They put it together wrong had to get a part they ruined. They left the backyard trashed with they lunch garbage and hundreds of cigarette buds. The pool has had a fold an a bunch of divots because they asked us to buy 1 ton of sand and used like 3 barrels worth. Its always had a bad bottom and keeps getting worse. We called them immediately and they at first wanted to fix it. First they scheduled it for the end of the season then called us and said they where backed up and would do it next spring. My husband fell and broke his arm and shoulder requiring surgery and he was out for the summer. Then I had heart issues and other health issues. My husband just got over cancer surgery and we wanted to finally get the pool fixed and we also needed a Hot tub for medical reasons for Back and leg injuries. The salesman took us to the service desk they looked up our ticket said she needed to check and schedule and then we spent 3 weeks trying to get an answer and now they tell us No its been too long and if you don't like the answer you can talk to the Director of Service (Wouldn't give me his name) but he was busy i should call back. So now I'm looking for warranty repair and another company that might want my $10,000 for a hottub and new patio furniture

We went in to buy a 15 x 30 foot oval pool. They were like, "Oh well, we don't have a 15 x 30 in stock, we do have a 18 x 33, so we can deliver it to you immediately." I was like, "Great, we'll go with that," for an additional four grand. So, we got a larger pool. At the time, it was 7 to 10 days to install, from date of delivery. So I said, "Okay, we want the one you have in stock, deliver it as soon as possible." So they delivered it the following Thursday. So, I called them up and I said, "Okay, I got my pool, when can you install it?" Suddenly, now, they're out 2 to 3 weeks. So now, we're looking at the last week in June. I told them, "We're leaving on a trip to go to California on June 30. So, we're not going to be in town." They're like, "Okay, so we can do it when you get back." I was like, "So you're talking the middle of July that you're going to get it installed." There was a lot of lip service. I was talking to the sales guy. I said, "Okay, can they come out, do the dirt work in the morning?" Because I live in the country, there is no restrictions. As soon as they can see they can start digging. There is no HOA or anything like you can't start working before nine o'clock in the morning or any of that nonsense. If they can see, they can work. So I was like, "Can they do the dirt work, finish that and immediately start installing the pool?" They were like, "Well, yeah, they should be able to do that." So I was like, "Look, we're going to be back July 12. I'm off work July 13," because I was going to need to be here for the installation. We got it scheduled for July 13, they were going to do dirt work in the morning and they were going to install in the afternoon. We got it all settled. So, I was in California. About 8th or 9th, I was watching the news, it had been raining and crappy weather. I called them up and said, "We're still on for 13th?" They were like, "Absolutely" I called them on the 10th, "We're still on for 13th?" They were like, "Absolutely" I called them on the 11th, "Okay, I'm watching the weather here. It looks pretty bad, we're still on?" They were like, "Yeah, we're still on." I was like, "Okay, great." The morning of the 12th, I get a call, "Well, something happened, you're not on the schedule." I was like, "What the hell are you talking I'm not on schedule?" They were like, "I don't know what to tell you blah blah blah" Anyway, we didn't get the pool installed until probably the last week of July. This was with a lot of back and forth, calling them constantly, ranting and raving. I told them, "Look, if this is not installed this weekend, you can come back out and pick this up and get it out of my garage. It has been sitting here for two months." I was livid. They were able to get somebody to install the pool. So the pool that we were supposed to be able to enjoy through June and the last half of July when we got back from vacation, we didn't get installed until the end of July, and then, filling with water and everything else, basically it was August. So, I'm extremely unhappy with them. They've assured me that they're going to grant us some accommodations. We haven't gone back to discuss it with them. We're planing on doing it this Saturday because we've just had too much other stuff going on. So, we'll see what accommodations they have. But, at this point, I would not recommend Watson's. Their sales service is great. They can sell ice creams to Eskimos, they can sell anybody anything. Now, whether that's a good thing or bad thing I don't know. But, I feel like I bought a used car and it's a lemon. It's like, "That's it, you bought it, you keep it." I don't know if that's the fault of the salesman, the fault of the service group. I don't know who is to blame, I don't care who is to blame. My problem is, I spent a whole lot of money, more than I had originally intended, buying a pool they had in stock to get it installed immediately and I got a run around. I followed all of their instructions for preparing the site to eliminate problems with moles. By the look of things, I may have to pull out my liner next year and re-sand it because I have so many ruts and divots and holes, sags in the liner where moles have gone underneath and the liner is now stretched. I don't know if their site preparation was inadequate. They said to put lime down, I put a lot of lime down, I put pesticide down, I put herbicide down, I did everything I could to make sure that nothing was living under where the pool was going to be installed. I asked them, "What is the purpose of lime?" They were like, "Well, that is to repel moles." After I started having problems with moles and all these big sags and divots in the bottom of my pool, I called the local extension service from Purdue and they said, "Lime is going to condition the soil, but it's not going to do anything for moles. I don't know what to tell you about the pool, I can't answer that. But, what they told you is not going to do anything for moles." So, it was kind of like that was a waste of time and money and labor and everything else. So, needless to say, I'm somewhat dissatisfied with their advice.

Here's the bottom line. They have lied so many times to me about the problem that anything they tell me is suspect. The excuses they have made are absolutely ridiculous. I have owned a hot tub for almost 30 years. My first hot tub was a baha which lasted almost 20 years with minimal problems. It actually died due to my own mistake when refilling it. I then bought a Coleman which I had for 4 years with absolutely no problems. I then bought a hot tub when I moved here to this place. It was an inexpensive Pacific Springs model. NO problems. None - No tripping breakers - no issues with dirty filters. I didn't have to all of these chemicals Watsons wants to sell you. I keep my bromine levels up and have no chemical issues. This piece of junk they brought here was probably a return from someone else. Since I am a woman I think they are convinced they can pull one over on me. Bottom line, go anywhere else but Watsons. Their excuses are just plain BS. I can guarantee as I write this that they will replace the breaker and this thing will trip again within the next few weeks. That's when I phone the BBB and close down the account that is paying for this piece of junk.

They installed the liner at the beginning of last summer and everything went well. When we took the pool cover there was a dark stain and the size of a leaf. They believe it is a fungus and now it has dragged on all summer long. They have given me 4 different types of treatment and the stain is still there. they have told me that there is nothing else they can do. The next recommendation was to have a diver come our out to buy more chemicals at my cost to try and resolve the issue. I have had the pool for 12 years and i have not had any issues until now. This is their faulty product that they are not standing behind.

We shopped several local furniture stores for a high quality Italian leather sofa and found a 7 seat, two-piece beautiful cocoa colored sectional at Watson's. The leather is buttery and rich, the delivery was prompt, courteous and professional -- carting away all the wrapping and setting it up down to the cushion placement. Service was exceptional, low pressure and efficient. Was disappointed that it dropped below the January sales price again (the salesperson said this was the lowest it would be offered). But, after looking at 20 or more sofa/sectionals, this is a beauty.

I'm very pleased with their services and their price is competitive.

This provider has been very helpful last year and this year both in rebuilding the motor for our hot tub, as it broke down not long after it was out of the warranty period. They were quick and punctual. Would use them again. Would purchase another hot tub from them also.

My experience with them was good. They got things done pretty quickly and got me in touch with people I needed to get in touch with to have the electrical done, which was done really well. There was a problem with the spa in the beginning.

They were very helpful. The guys that came in and installed the table were wonderful and knowledgeable.

They provided excellent service. They were honest.

Andy found two issues very quickly. The flow switches that I replaced were actually the wrong part sold to me by Watson's service counter. So I was not charged for these. Then he found that the circuit board was not functioning correctly to activate the pumps. He replaced the circuit board and advised me to send the faulty one to the manufacturer for rebuilding, enabling me to have a spare on hand. Very nice experience.

THE SPA HAS A FIVE YEAR WARRANTY SO WE DIDN'T WANT TO WAIT TO LONG TO CALL IT A LEMON AND WANTED THE PROBLEM FIXED OR THE SPA REPLACED. THE SHORT OF IT WAS WATSON DOESN'T CARRYCAL SPAS ANY MORE SO THEIR NOT RESPONSIBLE FOR THE PROBLEMS, ALSO THEY WERE GOING TO START CHARGING US FOR A SERVICE CALL FOR WARRANTY WORK. CALLED BETTER BUSINESS AND FILED A COMPLAINT WITH NO RESULTS BECAUSE THEY DENIED WHAT I SAID. SO THAT WAS A DEAD END . THEY DON'T STAND BEHIND WHAT THEY SELL.

Ordered sofa, two gliders and coffee table. Got the sofa and coffee table the first week, but then waited another month to get the gliders - only to have only one of the gliders delivered - and then delivered to outside of my house. . . The delivery guys didn't even ring doorbell to tell me they were here (even though I had the front door open), so now I have to wait for another scheduled delivery date and spend another day waiting for delivery. What is troubling, is that I called to confirm that both gliders were going to be delivered, just two days earlier - only to be disappointed. Hopefully the next time, they will actually deliver to the insdie of my home. The question is - how much longer do I have to wait for the second glider. . . Bad customer service.

Charlie did a great job in explaining alternatives for each of the components in my system that needed re-evaluation. (Resulted in multiple purchases and referrals) As an engineer I shared with others the wonderful job that was done (saving me time and hassle). I bought a new system and am pleased. I would use this vendor again. Overall I give it a "B" only because there was some confusion at the "Other Dept." pick up dock (OTHERWISE IT WOULD HAVE BEEN AN "A".

Servicing customer service clerk ignored me even though only customer there. Ditto 2nd employee. Not readily able to find what I needed. Had to accost them for help essentially. Turned out service item was totally out of stock even though other major competitor had it in stock for servicing ability ( that same day.) Made special effort to use this vendor and was grossly disappointed. Would be wary of trying to use them again with some many other better choices.

Really excellent! We bought this pool at the end of the season and got a great price, but they didn't skimp on service. We settled on a price and then got to work scheduling the work. They sent a crew out to clear the ground and put down sand. Then a few days later they sent another crew to install the pool. The workers were somewhat aloof and smoked a lot, but they got the job done in the time promised. They installed the pool very well and we are very pleased. The pump started to fail the next spring and they replaced it under warranty with no problems. The sales people at Watson's a little on the high pressure side, but they have a great selection, great pricing, and proven chemical combinations to provide a trouble free swimming season. You can't beat Pool School either!

It was excellent. They delivered everything on time and in good condition. We did have a problem with the bar stools being the wrong stain, but they took care of it immediately and handled that minor glitch very well. Everything else was very nice.

Service experience was excellent. Since this is my first hot tub, I was informed on maintenance tips and general upkeep. Was informed about first Saturday of the month hot tub maintenance class. Polite and friendly employee.

THE SALESMEN WE HAD WAS NOT PUSHY AT ALL. HE ANSWERED ALL OUR QUESTIONS, WAS KNOWLEDGEABLE ABOUT THE VARIOUS POOL TABLES AND HELPED GUIDE US TO THE BEST TABLE FOR THE MONEY WE WANTED TO SPEND.

OVERALL, I FOUND THAT THEIR PRICES AND RESPONSE TIME WERE LOUSY COMPARED TO THE COMPETITION WHO ACTUALLY DID THE WORK.

THEY HELPED US CHOOSE THE RIGHT SIZE POOL FOR OUR PROPERTY ALONG WITH VARIOUS OTHER ITEMS SUCH AS A LADDER, PUMP, CLEANING EQUIPMENT, ETC. THE BEST THING WE CAN SAY ABOUT THIS COMPANY IS THAT WHEN A PART NEEDS SERVICE THEY COME TO YOUR HOME AND SERVICE THE PROBLEM. HOPEFULLY THEY CAN KEEP THIS UP WHEN ANY PART IS NO LONGER UNDER WARRANTY.