UNIQUE HOME SYSTEMS

Came to fix their own installed doorbell system in our home. Extensive troubleshooting then doorbell system worked approximately 2-3 weeks till malfunction. Since then, have made 20-something calls to owner, receptionist, voicemails to set up their return service call to bypass old system and drop in newer system but I am only met with a "we are too busy" or "we will internally discuss and get back to you" (then they do not and it is I calling them a week or so later on multiple times to get through only to be told same lame excuses). After a few dozen calls over 6+ months I believe I have been more than reasonable. I have stuck through as the doorbell system is fairly sophisticated and was their install. It is shameful that they have such a jaded customer service. While every call I make is reasonable tone and demeanor I am at wits end. No other homeowner should have to experience such bad and non-existent service. I just would like the doorbell to "ding!" instead it is I who been "dinged!" therefore, my review would be to not recommend these guys who get you on the sales pitach and initial install then never back up their work. The owner even said he is too busy, can't find good folks to hire and so you wonder who they actually have on staff to warranty their service.

After our first phone call, Dave came out to the house to meet with us, take a look at our existing set up, and get a sense for what we were looking to do with our audio systems. He followed up right away with two proposals and we proceeded to refine by e-mail and phone call the proposal for the surround sound system. Once we had agreed upon the configuration (after only two iterations of changes), the ordering process was easy and the installation happened much faster than I expected -- by about a week. Our installer, James, was very courteous and professional, and he made a clear effort to install the new speakers so that they obscured any marks left from the prior set in the walls. He also communicated with me clearly when he was making adjustments to the component layout in my entertainment system (and when he had to cut out a portion of the aforementioned entertainment hutch). In addition, he helped me to troubleshoot an issue with my network which we discovered after he moved some of the components around. We have only had the system for a week, but we are very much enjoying the new sound. I am not surprised that our home's prior owner recommended Unique Home Systems to us (and apparently to many others), and I very much expect to work with Unique Home Systems again.

no follow through. very unprofessional

Matt the system designer was the key to this project, he spent a lot of time researching and analyzing the various products and additional contractors necessary to ensure that the final product was exactly as I had envisioned it. He made me feel comfortable that he would treat this project as if it was his own and settled for nothing less than full satisfaction. The entire install crew was great to work with and knew their stuff. They took great pains to consult with me every step of the way to ensure that I was happy. In addition to the high customer service, they also were very competitive on the pricing. While you may be able to get a cheaper system elsewhere, when combined with the expertise and customer service they provide, they are impossible to beat!

CASEY & NOAH WERE POLITE AND PROFESSIONAL. THEY ASKED A FEW QUESTIONS TO DIAGNOSE THE PROBLEM AND WENT RIGHT TO WORK. THEY FOUND AND SOLVED THE PROBLEM VERY QUICKLY.

IT WAS INSTALLED IN APRIL AND BEFORE I REPORTED IT TO ANGIE'S LIST, I WANTED TO BE SURE IT WORKED WELL. IT REALLY IS FANTASTIC! IT HAS MADE VACUUMING MUCH MORE CONVENIENT. IT'S EXCELLENT FOR PEOPLE WITH PETS -TO CLEAN UP PET HAIR. THERE ARE NO BAGS AND ITS MUCH QUIETER THAN PORTABLES. THEY WERE VERY CLEAN WHEN INSTALLING IT AND DID IT IN ONE DAY.