We started Unique Home Systems in 1985 with one goal in mind: To offer our clients superior designs, state of the art product, professional installation and excellent customer service.
After 30 years in business, we would like to think that we have reached our goal.
We strive on continuing the best customer service in the Greater Cincinnati area. We do not walk away when the project is complete, we will be there in the future for you whatever your needs may be.
We would like to thank all of our existing clients and look forward to the opportunity to add you to our clientele.
BASIC TO ADVANCED SYSTEMS
We Offer quality, custom home electronics systems, from simple to elaborate. Using a variety of manufacturer’s equipment, we bring you the best electronics solutions for your investment. And, since we’re constantly researching new products, you can be assured that you’re getting the finest and latest technology available.
Business highlights
39 years of trusted experience
Services we offer
We offer service on Vacuflo Central Home Vacuum Systems-Home electronics-Sonos Systems-Home Theater Systems-
Services we don't offer
We do not service any vacuum sweepers, Vacuflo Central Home Systems Only
Came to fix their own installed doorbell system in our home. Extensive troubleshooting then doorbell system worked approximately 2-3 weeks till malfunction. Since then, have made 20-something calls to owner, receptionist, voicemails to set up their return service call to bypass old system and drop in newer system but I am only met with a "we are too busy" or "we will internally discuss and get back to you" (then they do not and it is I calling them a week or so later on multiple times to get through only to be told same lame excuses). After a few dozen calls over 6+ months I believe I have been more than reasonable. I have stuck through as the doorbell system is fairly sophisticated and was their install. It is shameful that they have such a jaded customer service. While every call I make is reasonable tone and demeanor I am at wits end. No other homeowner should have to experience such bad and non-existent service. I just would like the doorbell to "ding!" instead it is I who been "dinged!" therefore, my review would be to not recommend these guys who get you on the sales pitach and initial install then never back up their work. The owner even said he is too busy, can't find good folks to hire and so you wonder who they actually have on staff to warranty their service.
Description of Work: Came to fix their own installed doorbell system in our home. Extensive troubleshooting then doorbell system worked approximately 2-3 weeks till malfunction. Since then, have made 20-something calls to owner, receptionist, voicemails to set up their return service call to bypass old system and drop in newer system but I am only met with a "we are too busy" or "we will internally discuss and get back to you"
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
Emily H.
07/2011
5.0
home theater design
+ -1 more
After our first phone call, Dave came out to the house to meet with us, take a look at our existing set up, and get a sense for what we were looking to do with our audio systems. He followed up right away with two proposals and we proceeded to refine by e-mail and phone call the proposal for the surround sound system. Once we had agreed upon the configuration (after only two iterations of changes), the ordering process was easy and the installation happened much faster than I expected -- by about a week. Our installer, James, was very courteous and professional, and he made a clear effort to install the new speakers so that they obscured any marks left from the prior set in the walls. He also communicated with me clearly when he was making adjustments to the component layout in my entertainment system (and when he had to cut out a portion of the aforementioned entertainment hutch). In addition, he helped me to troubleshoot an issue with my network which we discovered after he moved some of the components around. We have only had the system for a week, but we are very much enjoying the new sound. I am not surprised that our home's prior owner recommended Unique Home Systems to us (and apparently to many others), and I very much expect to work with Unique Home Systems again.
Description of Work: We had a home theater sound system installed in our family room and we will likely use them to install a music system throughout the house at some point down the road. There were some components of both in the house when we purchased it, but we opted to replace all of the surround sound speakers in addition to installing an amplifier and subwoofer (the components that were not already here) for the surround sound. We also followed the suggestion to purchase a universal remote which turns the correct component on (dvd, cable, game system, etc.) with the television and sets the amplifier settings appropriately at the touch of a button. We worked with Dave Wikette on the sales proposal, and I found his approach perfectly in sync with ours -- it was not a high pressure sales experience, rather I felt like he listened to our desires and adjusted the proposal to meet our specifications until we were happy with the package. .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
ROBERT B.
06/2010
1.0
home theater design
+ -1 more
no follow through. very unprofessional
Description of Work: the representative came to my house. i explained the work that i needed to be done. He promised a proprosal which i have never received.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Ernest A.
03/2008
5.0
home theater design
+ -1 more
Matt the system designer was the key to this project, he spent a lot of time researching and analyzing the various products and additional contractors necessary to ensure that the final product was exactly as I had envisioned it. He made me feel comfortable that he would treat this project as if it was his own and settled for nothing less than full satisfaction. The entire install crew was great to work with and knew their stuff. They took great pains to consult with me every step of the way to ensure that I was happy. In addition to the high customer service, they also were very competitive on the pricing. While you may be able to get a cheaper system elsewhere, when combined with the expertise and customer service they provide, they are impossible to beat!
Description of Work: Full Home Theater installation in a finished basement room that required some physical modifications to the room. The entire work included 1080p Hi-Def Projector, 123 screen, 7.1 in wall surround sound speakers, amplifier/receiver, Blu Ray, Cable TV hookup, Xbox360 hookup, in wall equipment rack install, 8 fully reclining theater seats with Buttkickers (low frequency emitters), eliminating windows, building a riser, building a fa ade entrance, automated curtain entrance, variable dimmer system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
MARY Z.
01/2005
5.0
vacuum cleaners
+ -1 more
CASEY & NOAH WERE POLITE AND PROFESSIONAL. THEY ASKED A FEW QUESTIONS TO DIAGNOSE THE PROBLEM AND WENT RIGHT TO WORK. THEY FOUND AND SOLVED THE PROBLEM VERY QUICKLY.
Description of Work: MY WHOLE HOUSE VACUUM SYSTEM HAD VERY LOW SUCTION. CASEY & NOAH OF UNIQUE HOME SYSTEMS FOUND THE PROBLEM (A CLOG IN THE LINE A FEW FEET AWAY FROM THE CANNISTER) AND FIXED IT. THEY ALSO TESTED ALL THE VACUUM OUTLETS IN THE HOUSE TO MAKE SURE THEY WORKED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
06/2003
5.0
vacuum cleaners
+ -1 more
IT WAS INSTALLED IN APRIL AND BEFORE I REPORTED IT TO ANGIE'S LIST, I WANTED TO BE SURE IT WORKED WELL. IT REALLY IS FANTASTIC! IT HAS MADE VACUUMING MUCH MORE CONVENIENT. IT'S EXCELLENT FOR PEOPLE WITH PETS -TO CLEAN UP PET HAIR. THERE ARE NO BAGS AND ITS MUCH QUIETER THAN PORTABLES. THEY WERE VERY CLEAN WHEN INSTALLING IT AND DID IT IN ONE DAY.
Description of Work: THEY INSTALLED A WHOLE HOUSE CENTRAL VACUUM SYSTEM.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Stereo and Home Theater Systems,
Vacuum Cleaners
FAQ
UNIQUE HOME SYSTEMS is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
UNIQUE HOME SYSTEMS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, UNIQUE HOME SYSTEMS does not offer free project estimates.
Yes, UNIQUE HOME SYSTEMS offers eco-friendly accreditations.
No, UNIQUE HOME SYSTEMS does not offer a senior discount.
No, UNIQUE HOME SYSTEMS does not offer emergency services.
Yes, UNIQUE HOME SYSTEMS offers warranties.
UNIQUE HOME SYSTEMS offers the following services: We offer service on Vacuflo Central Home Vacuum Systems-Home electronics-Sonos Systems-Home Theater Systems-
We do not service any vacuum sweepers, Vacuflo Central Home Systems Only