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THE RUG GALLERY

4.8(
4
)

Carpet Sales and Installation

About us

CARPET CLEANING.

Business highlights

53 years of trusted experience

Services we offer

ANTIQUE, HANDWOVEN, DESIGNER, REPRODUCTION, CARPETING: CLEANING, SALES, RESTORATION, AND IN HOME TRIALS

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.84 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
25%
3
0%
2
0%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
4.7
punctuality
4.7
Write a review
Showing 1-4 of 4 reviews
JUDY B.
10/2016
5.0
carpet installation
  + -1 more
The salesperson was excellent in describing the various carpets and in describing the process from selecting the carpet thru the installation.
Description of Work: I had two bedrooms carpeted.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John & Meredith R.
10/2015
5.0
carpet installation
  + -1 more
.
Description of Work: ..
Rating CategoryRating out of 5
Yes, I recommend this pro
VIRGINIA H.
07/2004
4.0
carpet installation
  + -1 more
OTHER THAN THE FACT THAT THE PROCESS TOOK MANY MONTHS TO COMPLETE IT WAS A GOOD EXPERIENCE. SEVERAL PEOPLE TOLD ME THEY HAD SIMILAR PROBLEMS AND HAD LONG TIME PROBLEMS IN RESOLVING THE PROBLEM. MINE WAS NOT THAT WAY THANKFULLY.
Description of Work: WE ORDERED A SPECIAL AREA RUG MADE WITH A MATCHING BORDER. WHEN THE RUG WAS DELIVERED THE BORDER DID NOT MATCH THE INTERIOR THOUGH BOTH WERE MADE BY THE SAME MANUFACTURER. I NOTICED IT AS THEY WERE LAYING THE RUG, BUT MY HUSBAND WAS IN THE HOSPITAL AT THE TIME FOLLOWING A STROKE. I ACCEPTED THE RUG AND PAID FOR IT. THE NEXT WEEK I CALLED AND LEFT A MESSAGE FOR MR. LAMMERS THE SALESPERSON WHO WAS ON VACATION. HE CONTACTED ME WHEN HE RETURNED, CAME OUT, AND LOOKED AT THE RUG, AND HAD THE MANUFACTURER SEND A REP TO LOOK AT IT ALSO. THEY OFFERED ME THE RUG AT A REDUCED PRICE OR SAID THEY WOULD MAKE ME A NEW ONE WHICH EVER I WANTED. I DECIDED TO HAVE A NEW RUG MADE. I KEPT THE FIRST ONE UNTIL MY NEW RUG ARRIVED. I HAD NO TROUBLE ABOUT THIS MATTER AND WAS VERY PLEASED WITH THE OUTCOME.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,934
10/2000
5.0
carpet installation
  + -1 more
unknown
Description of Work: INSTALLED
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    9350 KENWOOD RD. , Cincinnati, OH 45242

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Sales and Installation

    FAQ

    THE RUG GALLERY is currently rated 4.8 overall out of 5.
    THE RUG GALLERY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, THE RUG GALLERY offers free project estimates.
    No, THE RUG GALLERY does not offer eco-friendly accreditations.
    No, THE RUG GALLERY does not offer a senior discount.
    No, THE RUG GALLERY does not offer emergency services.
    No, THE RUG GALLERY does not offer warranties.
    THE RUG GALLERY offers the following services: ANTIQUE, HANDWOVEN, DESIGNER, REPRODUCTION, CARPETING: CLEANING, SALES, RESTORATION, AND IN HOME TRIALS

    Contact information

    9350 KENWOOD RD. , Cincinnati, OH 45242