THE LAWN MANAGEMENT SPRINKLER COMPANY

On 5-8-21; a spring turn on was done. Total price paid was $485.38 for a new indoor controller 196.00), 3 station module (60.00), spring turn on charge (105.00)and a brass ball valve (41.20) along with 0.75 of man hours (60.00) which all was included in the final invoice. The controller was not programmed correctly and was running at all hours of the day. 9 sprinkler heads were still too low and were of no use. I scheduled a return visit to fix the above 2 problems. I was charged $81.83 total for the return visit. 9 PVC Risers (20.25) which I am in agreement is a proper charge. However, the 60.00 dollars per man hour work for a job that should have been done right the first time is gouging the customer. I paid the man hour charge the first time and do not feel it is fair business to charge this fee again due to paying the initial man hour fee the first time only to receive an improper programming & non placement of risers.

Great job. installed with no leaks in the system with great coverage on the yard.

Very well, had to replace a few heads

Professional Service: Staff and managers are always courteous. Consistently return phone calls promptly, provide accurate estimates. System is tailored to meet our needs. Take the time to educate us so we feel well informed with a sufficient understanding of the process and the equipment. No overselling, pressure, or hidden expenses. Responsive: Any issue or question is managed promptly and to completion. Proactive: THEY CALL US in advance to inform us when it is time to turn off/on the system (based on the season –on in spring/summer, off in fall winter). They schedule well in advance and arrive promptly. Attend to maintenance issues to keep the system running well. Effective: The system is excellent for maintaining our lawn without wasting excess amounts of water. The sprinkler heads retract to ground level so they do not get hit by the lawn mower. Worth it: Business practice is more than fair. Irrigation is expensive, but Lawn Management staff have helped us numerous times. They tell us in advance if they are going to charge us for a housecall or inspection (usually they do not charge us). They have always been fair and I feel like I get full value not just for the equipment, but for the exceptional service. We haven’t had any issues with the irrigation system. Again, staff have always taken the time to courteously address any issues that we thought we were having; most of the time, our issues are related to something else like the cable line, electric line, etc. Please note I was not paid or compensated in any way for this review. I am just very grateful to be working with a company that has such a wonderful business practice.

I haven't got the bill yet. I have used them before. I have been using them for 10-12 years. They are reliable. They gave a couple of choices for scheduling an appointment. They are easy to work with. They cleared the mess and they didn't dig enough to put the stuff back. They did a good job.

While Steve is looking in the yard for shut off I went to the basement to see what the leak was doing. Over 30 minutes passed before the water dept. employee came to the house. The building pressure was causing more water to continue leaking to a steady stream. I took a rag and threw it over the pipe and put a garbage can to collect some of the leak. While I was down next to the leak the pipe burst from the pressure building. Water was spraying rapidly all over the basement. I was soaked and grabbed a broom to try to sweep the water into a drain in the floor. I was stuck in the basement as Steve and Water dept. tried to located the shut off and turn off the water. I called my husband who called a Plumber and friend. Steve came to the basement with very muddy shoes and when he saw my husband and plumber left the house. No apology, no offer to do any cleaning NOTHING!. I had to clean carpet and pad remove and dry also repair all the plumbing he broke myself, no offer to pay. When I called and gave estimates of the cost I expected to get reimbursed, Steve accused me of breaking the pipe and refused to pay. I am doing you a favor by telling all customers do not use this company if you have any problems, the owner will not work with you and refuse to pay.

Great experience. Made new screens with to match the one original I had and it has special form to lock into window. Work accomplished quickly and beautifully executed. Now have screens on all my windows. Thanks for a great experience. Greg is personable and work produced could not be better.

Eric came out to turn on the system and as I have been having problems with areas of saturation, he helped to find and explain the problem. He took the time to listen and test specific areas to correct the problem.

While not the cheapest, we felt their recommendations were well thought out and their prices fair. I've been pleased with our decision. Installation was done neatly with little lawn damage. They've been to our home on three different occasions at my request since installation to tweak sprinklers in order to maximize coverage of our property. I was not charged for any of their follow-up visits. Their staff is friendly and very competent. I would recommend Lawn Management to anyone who is planning to add a lawn irrigation system to their home or business. I hope you'll be as pleased as I have been.

Refer to the above

Every year, we have had billing issues - I would give them the credit card info for payment when I set the service up and they would start sending bills after the service since payment was not processed. Also, in 2010, they did not remove the valve in the winter claiming it was their new procedure. It ended up freezing my external faucet costing me a lot of money to get it fixed.

I initially called Lawn Sprinkler Management to turn our lawn irrigation system back on for the summer. But in the meantime, I'd received a letter from the county saying that I needed to make sure our drainage system was compliant with pollution standards (or something like that). I called the county and they said that irrigation companies should be able to do the inspection and many of them do it free of charge. So I asked LSM if they could address that as well. They said they could and that I should mail them the paperwork. I did that and made the appointment for the system to be turned back on. The technician arrived on time and did the job, but said that 6 of the rotors needed to be replaced. I said fine, but was not informed there would be an additional charge of $135 for the parts. This frustrates me because it seems like every time we have the system turned on or off, they find something that needs to be replaced. Since this is a technical operation that I need to outsource, I feel at the mercy of my technician and wonder if sometimes these replacements aren't truly necessary. In the future I will keep better track of which parts are replaced, when and why. Anyway, I was dismayed when I got the bill, needless to say. A few weeks later, I got another letter from the county saying I am non-compliant because I have not responded to their request for an inspection. I told them that our irrigation service had taken care of it and that they had the paperwork. The county said they'd received nothing. So I called LSM and they said that the inspection had not been done at the time of the system turn-on, because a different sort of technician would have needed to do that and I never made an appointment. Well, when they told me to send in the paperwork, they failed to mention that I needed to make a separate appointment with a separate technician. So I did that, the technician arrived on time, did the job, sent in the paperwork and then sent me another bill for $100 for the service. All in all, despite the fact that my system works fine, I will not be using LSM again. I feel that they are too expensive and don't communicate well.

I thought they did a good job, they used top of the line materials and equipment. They were responsive, I called their attention to a few things a time or two and they got right on it. They were doing ours and our neighbors at the same time, so it seemed like the project dragged on for a while. The end product turned out exactly as advertised. They are a reputable company and responsive to their customers. I think they are pretty interested in customer service because they know it's important.

I was at the house early at 2:30 making sure I was on time. The company called and said it would be more like 4 pm. We said no problem. We waited at the house until 6:30 pm. No one showed up from the company. There was no call. There was nothing. Still a day later, we have not heard from the company. It is amazing that a company is in business. We will never use this company again and will make sure all of our friends know about them as well. ($100.00)

I signed and paid deposit early spring, but they are in such high demand it was 2+ months before they started. They were fast and clean - the yard was not messed up that badly. They were also very nice and easy to get out as I did have to get them to my house for a follow-up to redirect one of the spouts. I shopped around on cost - using Angie's List - and they were the best price by far.

LAWN MANAGEMENT SPRINKLER COMPANY not only did a great design but, they were very kind to my property and took the time to do it right by marking all utilities and even working around my outdoor lighting system. John, the foreman and his crew were great to talk with and made me feel completely at ease with all that they were doing. Everyday I was explained the progress and I tell you what, they moved fast and efficiently. Now when I have to water any portion of my yard, all I have to do is turn a knob and select the zones and go! It took about a week and when the system was up and running I realized that I not only had a great system but, I had a great company to back up the product and my new favorite toy! Thanks to Steve and his crew!

Very professionally completed. On time and on cost. They also came out and made slight adjustments to my current front yard system. They worked independently to the plans I reviewed with the irrigation planner. Several of my neighbors have since used them.

Prompt with estimate and scheduling. Work took approximately 3 days. Workers were prompt, courteous, and put in a full day's work. They were very careful in disturbing the existing grass. Very minimal damage to lawn, but after using system and putting down some grass seed where it had browned, it quickly came back. Had two problems after installation, but they were prompt in coming out to fix. I would recommend them for this work.

Company was prompt in returning phone calls and setting up the initial appointment. The owner handles the estimation process and is available to answer questions. They arrived ahead of schedule to install and were done on time. Everything went according to plan and it looks good. I was happy with the process and the product.

We have been pleased with this company's work. They are prompt with their appointment times and will work with you to arrange a convenient time for your schedule.

STEVE BLAUWKAMP WAS VERY KNOWLEDGABLE OF THE PRODUCT. PRESENTED HIMSELF, THE COMPANY, AND THE PRODUCT VERY WELL. PRODUCT WAS OF COMPARABLE QUALITY OF THAT OF OTHER COMPANIES. PRICE QUOTE WAS IN-LINE WITH OTHERS. DECIDING FACTOR WAS NO REFERENCES OFFERED BY LAWN MANAGEMENT SPRINKLER COMPANY..

THE WORK WAS DONE ON A TIMELY BASIS AND WITH MINIMUM DAMAGE TO OUR YARD. THERE WAS A MAJOR LEAK A COUPLE OF DAYS AFTERWARDS ON THE BACKFLOW AND OUR NEIGHBOR CALLED THEM. THEY CAME OUT RIGHT AWAY AND TURN THE WATER OFF AND WILL BE FIXING THE PROBLEM SOON. THEY HAVE BEEN VERY QUICK TO ANSWER CALLS WITH QUESTIONS I HAVE ETC.