10 employees. No subs. Cost determined by job. No travel charges. Free shop at home. Additional phone number - (859) 647-7506. Additional DBA - Grove Home Fashions Inc. The Blind Factory. Locally owned & operated.
Business highlights
27 years of trusted experience
Services we offer
Miniblinds, pleated shades, cellular shades, roller shades, vertical blinds, wooden and faux-wood blinds, shutters. Custom window treatments. Blind repairs and replacements. We offer weekend shop-at-home services; appointments available between 12 and 4:30pm on Saturdays.
Horrible. Delayed. Then they installed wrong blinds. Positioned one set improperly. Cracked the walls in two places. Owner does not respond to phone messages or requests to be contacted. Day after job was completed he called to threaten court action for holding back payment tills walls could be repaired properly. Initial order placed in July 21. Job completed September 27th. At no point did anyone from this company even so much as apologize or show any interest in customer satisfaction. They are duck and cover, blame game folks.
Description of Work: Blinds in 3 rooms
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,700
mike K.
06/2018
5.0
window treatments
+ -1 more
A pleasure to do business with. Experts in their field. 2nd time using them, and probably will again
Description of Work: Custom Blinds for Bedroom and Kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeanette M.
11/2016
5.0
window treatments
+ -1 more
The sales woman (Kathy) was extremely knowledgeable; she helped me select the perfect color. The installation was easy and done earlier than stated. I would call Blind Factory again.
Description of Work: Dark blue Levelor blinds needed to be replaced. I decided to with cordless cellular shades on 12 windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cheri R.
12/2015
1.0
window treatments
+ -1 more
I sent them an email on their website and they never responded. It has been almost 2 weeks. They shouldn't offer messaging on their website if they are not going to check it.
Description of Work: wanted an estimate on blinds/window treatments
Rating Category
Rating out of 5
responsiveness
1.0
David P.
07/2015
5.0
window treatments
+ -1 more
We wanted blinds for our screened in porch. I did some comparison shopping and was pleased with their choices and cost. They came to our home, measured and I ordered the blinds. Two weeks later, they were ready to install (just as they had promised). We could not be happier with the result. They look great, the installation was flawless (and fast). We'd use them again in a minute. They did exactly what they said they would do...and they did it right the first time (which is unusual these days).
Description of Work: They measured and installed blinds on a screened in porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
charles W.
02/2015
5.0
window treatments
+ -1 more
unknown
Description of Work: Provided blinds for five windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Kenneth M.
12/2014
5.0
window treatments
+ -1 more
They were very professional and friendly.
Description of Work: Replace blinds on kitchen windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bill G.
08/2014
5.0
window treatments
+ -1 more
Kevin arrived at 9:10 am which was fine with me having a 9:00 am appointment. He was nice and did a very good job. I was very happy with the cost of the 9 windows they did for us. Ed was very nice working with helping me decide on the vertical blind for my large kitchen window. He was also helpful in helping me select the color for that blind.
Description of Work: Kevin took down my old fabric shades and installed the new blinds I had them make for our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$975
ROY B.
06/2014
5.0
window treatments
+ -1 more
When I called on Wednesday about the blind only pulling up on one side, he said that he could restring the blind and that it would be ready on Monday. Actually, the blind was ready the next day, on Thursday! Their business location is convenient, nice presentation inside, as well as outside, and sell many parts. Everyone was professional on the phone and in person.
Description of Work: The provider restrung a blind.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Annette R.
05/2014
5.0
window treatments
+ -1 more
They were great.
Description of Work: The did my blinds for living room and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles W.
04/2014
5.0
window treatments
+ -1 more
they did a great job. were very punctual and were able to manufacture these custom shutters in a matter of weeks. most other companies outsource to China, but these were made here and priced better than competitors.
Description of Work: new shutters in family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Ed D.
04/2014
5.0
window treatments
+ -1 more
They did a very nice job. They were very good. They were very professional. They delivered what they said and they were on target for price. They didn't come back with anything outrageously high. We used them because we looked up on Angie's List and they are really pretty high on the reviews. There was a group that was lower cost but I didn't trust them as well. They did exactly what they said when I called and they were very responsive. He was late but he got lost, so I can't blame him for that. He did call to let us know that he was lost. He was trying to get the job done and he didn't feel well. He wasn't sure if it was just allergy or cold or what, but he was apologetic and refused to shake my hand, try to keep his distant because he didn't want to spread it but he still want to get the job done, and that was appreciated.
Description of Work: I used the services of The Blind Factor.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
LEE D.
03/2014
5.0
window treatments
+ -1 more
Perfectly. They were not able to fix a blind I had brought into them, which is a service for which I have used them multiple times. I gave them measurements and the blind I wanted. They ordered and then called to schedule install. usually i do installs myself but this was a long blind headrail. their cost was very reasonable ($75) considering they had to bring it all the way to KY and install it. Installer was on time, courteous, no problems. Very satisfied.
Description of Work: ordered and installed blind
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Sonja T.
07/2013
5.0
window treatments
+ -1 more
I'm sure that I provided feedback immediately after service. I couldn't have asked for more competent and courteous service. This company is on my GO TO list for future service.
Description of Work: Installed cordless blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
J. Kurt M.
05/2013
5.0
window treatments
+ -1 more
The service went well. I would recommend them.
Description of Work: Installed blinds and drapes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristine H.
11/2012
5.0
window treatments
+ -1 more
Staff was pleasant and professional, from the home-visit estimate to the installation. The installer was really excellent and meticulous in his work. He had to return a few times to adjust closure of the automated shade above front door. On the final visit, he brought the manufacturer's rep. to accomplish full closure and function of the automated shade. I was definitely "ok" with this action. (The windows were measured accurately for a good window treatment fit...a vital component to the whole process.) The entire transaction was pricey. However, I don't know where one can find quality blinds and installation for a lesser price. I guess this cliche applies--"you get what you pay for". Yes, I would use this company again.
Description of Work: Window treatment purchase and installation for side door, large sliding glass door, and large front window (above door).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,388
CAROL B.
10/2008
5.0
window treatments
+ -1 more
They were a good company to work with. They were an easy company to work with. I thought it could have been slightly better, but no complaints they got the job done. When they came to our house they were polite and respectful and sought our needs be met. They send a designer who prepares the order, and the miss they sent was excellent. She knew her stuff very well and had excellent recommendations.
Description of Work: They came to our house and checked which rooms needed what. They installed custom made blinds in five rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
RICHARD S.
09/2008
5.0
window treatments
+ -1 more
They came out and gave us a price. The price seemed very reasonable. They are all white, made of wood, and custom cut for the windows. They look great and function great as well. They had another set of blinds that matched our kitchen cabinets perfectly. The installer had informed us that this was the biggest order he had seen. They finished in the job in about an hour. They worked very quickly and professionally. They made the extra effort to provide great customer service. They're are local company that provides great service.
Description of Work: They installed blinds in our new two story house. We had them installed in almost all the rooms. Approximately 40 blinds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda C.
02/2008
1.0
window treatments
+ -1 more
I called them on 1/30/08 & shutters were not in yet (6 weeks). I called again on 2/11, 2/15, 2/20, 2/26 and left voicemail messages on their machine. No call back. I called today on 2/28 & was told they were in & installation was scheduled. I told them I would be complaining that it took 11 weeks. No apology was given, and no offer or incentive provided to resolve my dissatisfaction with length of time.
Description of Work: Representative took my order on 12/15/07, measured for shutters and picked color to match existing shutters. She indicated 3-4 weeks to come in & install.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$351
sue E.
02/2006
5.0
window treatments
+ -1 more
The price is very reasonable. They do a very good job. They show up when they say they will. The installation is done great the first time. If you would have a problem they seem to be right there to help you. They are very helpful on how to clean the blinds as well.
Description of Work: Put up blinds in my house on two sliding glass doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
WANDA T.
08/2005
5.0
window treatments
+ -1 more
ORDERED 3 MORE BLINDS. I FIND THEIR WORK AND AVAILABILITY EXCELLENT.
Description of Work: INSTALLED VERTICAL BLIND.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$306
VALERIE B.
07/2005
1.0
window treatments
+ -1 more
I WOULD NEVER LET HIM IN MY HOUSE AGAIN.
Description of Work: THE OWNER CAME OUT TO GIVE ESTIMATES, AND WAS EXTREMELY RUDE AND REFUSED TO MEASURE WINDOWS. HE TOLD ME TO TAKE MY OWN MEASUREMENTS AND GO TO KMART FOR YOUR WINDOWS. HE WAS 40 MINUTES LATE FOR THE APPOINTMENT.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
SHARON W.
12/2004
5.0
window treatments
+ -1 more
THEY WERE VERY HELPFUL IN CHOOSING THE BLINDS THAT I WANTED AND NEEDED FOR MY OWN HOME . THEY WERE DELIVERED AND INSTALLED WITHIN 1 WEEK. THE INSTALLER GAVE ME IDEAS ON HOW TO BEST CARE FOR THEM. BY CHECKING OTHER LOCATIONS, I DISCOVERED THAT THEIR PRICE WAS EITHER THE SAME OR SLIGHTLY LOWER THAN OTHERS. COMPARED THE OTHER PLACES THAT I CHECKED THEY WERE MUCH MORE HELPFUL AND INFORMATIVE.
Description of Work: CHOOSING NEW VERTICAL BLINDS AND HAVING THEM DELIVERED AND INSTALLED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$588
03/2004
5.0
window treatments
+ -1 more
THE LADY WHO CAME OUT TO MY HOME TO MEASURE MY WINDOW BLINDS WAS SO PROFESSIONAL AND EASY TO WORK WITH. THE INSTALLER WAS ON TIME AND POLITE. I BELIEVE THE BLIND FACTORY WAS REASONABLY PRICED.
Description of Work: 3 WINDOW BLINDS; 1 VERTICAL BLIND.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
RICHARD S.
03/2002
5.0
window treatments
+ -1 more
IT WAS A GOOD EXPERIENCE FROM START TO FINISH. EVERYONE WAS PLEASANT AND HELPFUL, INCLUDING THE PERSON IN THE SHOWROOM, THE PERSON WHO VISITED OUR HOUSE, AND THE INSTALLER. THE BLINDS LOOK GOOD AND ARE EXACTLY WHAT WE EXPECTED.
Description of Work: PROVIDED AND INSTALLED BLINDS IN 3 WINDOWS IN TWO STORY ENTRY. PROVIDED 4 BLINDS FOR DINING AREA THAT I INSTALLED.
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Service Categories
Window Treatments,
Drapery Cleaning
FAQ
The Blind Factory is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 5:30 PM
Tuesday: 10:00 AM - 5:30 PM
Wednesday: 10:00 AM - 5:30 PM
Thursday: 10:00 AM - 5:30 PM
Friday: 10:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
The Blind Factory accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, The Blind Factory offers free project estimates.
No, The Blind Factory does not offer eco-friendly accreditations.
No, The Blind Factory does not offer a senior discount.
No, The Blind Factory does not offer emergency services.
Yes, The Blind Factory offers warranties.
The Blind Factory offers the following services: Miniblinds, pleated shades, cellular shades, roller shades, vertical blinds, wooden and faux-wood blinds, shutters. Custom window treatments. Blind repairs and replacements. We offer weekend shop-at-home services; appointments available between 12 and 4:30pm on Saturdays.