Tepe Environmental Services

As expected

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I called to get estimates, but after two calls leaving all my info with someone still no one every called back!

Overall it's an excellent experience. Sales rep. Gerry followed up everything dedicatedly while on site tech Chris installed the system professionally. I am going to make an update next spring on the quality because it's too cold to run the system right now. They also offered to come in spring to go through the first run with me. Price also included three year service. Can't ask more! Definitely will recommend.

They performed work for us.

PROJECT TOOK FOREVER. COMPANY WAS SOMEWHAT RESPONSIVE UP UNTIL A SIZABLE DEPOSIT WAS MADE. THEN PHONE CALLS WERE NOT RETURNED, APPOINTMENTS WERE MISSED, AND PROJECT WAS POSTPONED SEVERAL TIMES CAUSING A LATE PLANTING SCHEDULE. MANY PLANTS DIED AND THE REPLACEMENTS TOOK FOREVER TO ARRIVE. SOME BUSHES WERE REPLACED 2-3 TIMES AND STILL DID NOT SURVIVE. REASON: TEPE SAID THEY RECEIVED A and quot;BAD BATCHand quot; OF THAT TYPE OF BUSH. WE FINALLY CONTACTED ANOTHER LANDSCAPE COMPANY AND PAID RETAIL FOR 7 NEW BUSHES. ALL REPLACEMENTS ARE NOW THRIVING. MOST OF THE SMALL PERENNIALS WERE ONLY 3-4 INCHES HIGH WHEN PLANTED AND APPROXIMATELY 20%-30% OF THOSE DID NOT SURVIVE. THE REMAINING PLANTS ARE STILL ABOUT THE SAME ORIGINAL SIZE. NOW THERE ARE MANY BARE SPOTS IN THE LANDSCAPE. WE WAITED BEFORE SUBMITTING A REVIEW WHILE WE TRIED NURSEING THE PLANTS TO HEALTH...NO LUCK! MOST OF THE EXTENSIVE STONE WORK LOOKS GOOD. BUT THE GAPS BETWEEN THE LARGE PATIO STONES WERE FILLED WITH A MATERIAL TO SIMULATE GRAVEL. SOON AFTER THE PROJECT WAS COMPLETED, LARGE HOLES BETWEEN THE STONES APPEARED WHERE THE MATERIAL CAVED IN. TEPE WAS CONTACTED FOR A SOLUTION BUT NOTHING WAS DONE. WE HAVE SINCE CONTACTED ANOTHER LANDSCAPE COMPANY FOR A REDO...ALREADY!!!

The office says they want the job, but the service man won't call me.

I like their landscape designer a lot and thought the stone work was excellent. I thought the deck work was atrocious; it took forever to get a set of steps put on. They tried to keep me informed but really did not keep me informed. They had trouble getting the materials; it was just a series of multiple things that caused problems. We finally agreed to their work just so we could be done with it. It took a long time and it was not done like we wanted it to be.

After installing the system they came out to make sure we knew how to use the system correctly and that all of the heads were working. They also wanted to make sure we did not have any questions. They also suggested on changing out our landscape lighting more efficient lighting system.

Have used Tepe for many years, but every year there is an issue with my irrigation system. For the past 2 summers, my water bills have been sky high, and I've received notices from the water co. about usage. Tepe could find no leaks in the system, and they even installed (at my expense) an extra shut-off to make sure no water was leaking into the yard. Finally, this year they inspected the backflow and found a crack. They repaired it, but never tested my system to make sure it works. They came out 3 times so far this year, and my system still isn't working properly. The first time they came out was to test the system. The 2nd time they came out they found the crack in the backflow, but had no part. A few weeks later they came out with the part and fixed it, but didn't test the system. So now, in early June, my system still isn't working properly. (Thank goodness for all that rain in April and May - I didn't need the system). I have put in a call to them to come back out and test the system, and I'm sure they will respond promptly, but geez, you'd think it shouldn't be this much trouble to get the system working properly.

They came and fixed my landscaping. He did the foundation work and re-wired my whole front yard. Chris did a great job. He explained to me what he was doing. He got everything working perfectly.

They opened up the sprinkler system, and did a repair. They came on time and worked very efficiently. They answered all my questions thoroughly. I had used them in the past as well. Their pricing is a bit high, but their quality of work is good.

This company has some decent employees but incredibly lousy owners (Greg and Mark) who not only treat their employees lousy they also have zero concern for customers concerns and problems. Too bad the employees don't own the company!! My builder warned me not to use them. I should have listened. Also: This company KNOWINGLY hires illegals and basically laughs about it if you question the owners about it. I am not discriminating against employees who may not speak English these employees straight out admitted they were illegal. Don't expect the treatment in service that you get during the sales process, they are overly priced, unresponsive and work is mediocre at best.

They did an excellent job...would of given them an A but the follow up wasn't the best...it took repeated attempts to even get them to come out and give us an estimate. But the work was top notch!

The serviceman, Dave, came at the agreed upon time, but stated he would need to come back, because I had more than 6 heads that needed replacement. We walked the yard and he placed flags at the heads that needed to be adjusted. I asked for an estimate and he stated that the office does not give him pricing information. I expected an estimate. I informed Dave that when the heads near the street get replaced I want them moved 1 foot away from the curb. Two weeks after the "estimate appointment" I called the Tepe Environmental Services and they stated the scheduler had been out of town, but they would get back to me.A message was left on my answering machine concerning the date they would be out. The garage door was left open on the appointed date for access to the system, and work was completed on that day. The heads near the street were replaced and NOT moved. I did not have 22 broken heads, but 22 heads were replaced. I believe every flag had a head replaced. A number of the heads arc of rotation were not well adjusted. THE COST WAS OUTRAGEOUS. $134/HOUR FOR 2 MEN. ON TOP OF THIS THEY CHARGE A NOMINAL FUEL SURCHARGE OF $5. I know why they did not give me an estimate they were embarrassed. The serviceman took the liberty of replacing heads that were still functional. The heads may have leaked a little, though I even question this, they did not need to be replaced. The work was done and a bill sent. Annual finance charges 1% per 15 days.

NO CALL BACK SO I WILL NOT BE DOING BUSINESS WITH THIS COMPANY.

Greg came out to discuss our needs and had an estimate within a very short time. The job was started within a week of submitting our deposit. The team had its work cut out for them as they were installing this in a yard that had not had rain for weeks. Nevertheless they did an excellent job and returned the yard to its near original condition with grass seed applied to areas where work was done. Within two weeks the yard was green and the areas with the pipes barely noticeable. The guys who performed the installation were friendly, knowledgeable and professional. All equipment and supplies seem to be top notch. After watching the installation process, which took a couple of days, I feel we got our money's worth and are very happy with the final product. A technician also returned two weeks later to re-adjust all spray heads and answer any questions. I would definitely recommend this service.

Beautiful design, love using the new outdoor space. Bob the installer went above and beyond, even working weekends to complete.

Beautiful design, love using the new outdoor space. Bob the installer went above and beyond, even working weekends to complete.

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