Description of Work: Phil was totally awesome! Punctual, quick, and the price made it a great value. I've found the last plumber I'll ever need.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARIE K.
06/2011
2.0
plumbing
 + -1 more
See above
Description of Work: I was trying to work with the water company about a huge water bill that i had. I hired this company and they came out and charged me $ for the service call. They came out again with a "water detective" to see where the leak was occuring. They pinpointed it, and I paid another $250 for that service. They made another appointment to come out to fix it, and I asked them if they needed to get into the house, b/c I wasn't going to be home, and they told me they wouldn't. I left my cell number with them. They called me when they came out to say they needed to get into the house. I got home and called them back, and found they had dug a big hole where the leak was. They wanted to work on the leak via my basement (unfinished) but i had a lot of personal items down there. They charged me $324 for two hours of service. I ended up calling another plumber to come out. That plumber told me the leak wasn't where the other plumber said it was, so the new plumber dug a whole and fixed the leak. Later there were email back and forth between this plumber and I inquiring about an itemized list of charges. They just said they did the work and I still owed the money. I replied back that the leak wasn't where they said it was, but they said it didn't matter b/c their recommended fix would have worked. I just didn't want it done that way. They seemed to be very vague about there charges for the entire job.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$500
Response from Tarvin Plumbing
On our first visit to the home, we were asked by the homeowner if we were bonded and insured, to which we answered 'yes'. She stated that this was good because she wanted to make certain that we understood, that if anything was missing from her home, that we would be held responsible. We did not believe that we would need access to the home, and felt the most comfortable asking her to lock her doors when she left. We began to dig the water service up and determined the leak was under a stone sidewalk (not in the hole where we began to dig). We thought the best use of the customer's money was to drill a new water service from the basement to the hole we dug, avoiding any work on the stone sidewalk (customer stated she did not want to have to deal with restoring this stone walkway). We stopped working on the job until we could meet the customer and gain access to the basement to determine if this job was possible. When it was determined it was possible, the homeowner said she would get back to us. We never heard anything else until we heard she had hired others to do the work. The homeowner was charged for 2 hours of labor for a plumber and helper at $162.00 per hour to excavate the hole, which the OTHER plumber needed to use to fix the pipe. The homeowner was not charged for any residual time to meet her back at her home (because it was locked as we requested to protect ourselves from undue accusations). We did a fair job and tried to be as economical as we could be. We stopped working on this as soon as we realized the best fix was to replace it and did not just go ahead and do it as we wanted to make sure we talked to this customer at length before proceeding any further. As for the emails back and forth, we stated at length and very clearly, why we did what we did, why and how we charged what we did but got back vague responses from the customer herself. We gave her the option to do the work in other ways but tried to steer her towards what we felt was the best overall job and use of her money along with showing respect to the potential restoration costs and aesthetics of her property. We are very happy she had her pipe fixed by others, in the way that she wanted and appreciate the fact that she paid us for the job we started for the other company.
LISA M.
02/2011
4.0
plumbing
 + -1 more
See above.
Description of Work: My sink was leaking. They located and replaced the missing part. Actually, I just checked and the sink is STILL leaking, though not as much as before. There was a possibility of it being two parts to blame, and to save me money, they replaced only one. But now I'm going to have to spend more money and have them come back and replace the other part, as well. Oh well. Their intentions were good. It's hard to spend as much to repair a sink as I would to replace it.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
ANITA S.
01/2011
4.0
plumbing, drain cleaning
 + 0 more
See above comments.
Description of Work: Bathroom sink was completely clogged and had standing water. The floors were covered with protective drop clotths and an electric "snake" cleared drain. Water was left running for several minutes to ascertain that drain was clog free. They did a nice job of cleaning up after themselves. They also gave me an estimate "on the spot" (at my request) to replace all the hot water lines and a laundry tub. The only reason I selected a B for the overall experience is that I would have liked them to 1) Wear protective booties over their shoes 2) been a little more communicative about what they were doing as the work progressed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$113
ALAN & LESLEY H.
09/2010
5.0
home remodeling
 + -1 more
See above.
Description of Work: Called Tarvin for a quote on a kitchen remodel. Mike Tarvin came out and we liked him a lot. In our brief communications with him he was honest, up front, punctual and very professional. He did a simple kitchen design for us and even invited us to his home to see his remodel which had some similiarities to our situation. We ended up not going with Tarvin because he used standardized stock cabinets and it would limit our design possibilities and we felt some of our kitchen issues might need some customized work. My wife was also agonizing about design ideas and felt we needed the help of someone who had lots of experience just in that area so we ended up paying more out of pocket and going with a firm who had a built in designer and a lot of help making the myriad decisions since we were overwhelmed by the process.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAMELA C.
08/2010
5.0
ceramic tile, plumbing, water heater repair
 + 1 more
Great.
Description of Work: Have had Tarvin out to renovation work in our bathroom, including shower tile work. They were great, so called to get an estimate when our water heater needed to be replaced. Their price was fair and the work was exceptional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Barry R.
08/2010
5.0
plumbing
 + -1 more
Excellent
Description of Work: The plumber, who I have used before, promptly fixed a broked pipe in the basement and replaced an old shower head I had been unable to remove. He was professional, did good work, prompt, and I most certainly will use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Elizabeth H.
11/2009
5.0
plumbing
 + -1 more
The work went smoothly.
Description of Work: A drainage pipe that drained a kitchen sink and a basement shower was clogged and caused a back-up in basement floor drain. The problem was identified before their arrival so I could request specifically what was needed which was a drain augered. Everything went fine and I appreciated that they were able to give the hourly rate of the plumber over the phone. The surprise was that there was a fee for the "apprentice" that was about 50% the rate of the plumber and a fee for the auger. This is probably standard practice for plumbing but I was surprised by the additional fees.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
MISTER R.
08/2009
5.0
plumbing
 + -1 more
Great very high quality.
Description of Work: Very professsional service. I had a nasty order coming from my closet next to my bathroom and it turn out that I had a crack exhaust vent. Decided to go ahead and get the bathroom redone since they would have to go into the walls. They were very professional and came up with solutions that made sense. Price was higher than the other companies I talked to but there service was well worth it. Would use them again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Charles W.
06/2009
5.0
plumbing
 + -1 more
They do really good work.
Description of Work: They have done plumbing projects three or four times in a building I own.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Marcos R.
05/2009
5.0
plumbing
 + -1 more
GREAT!
Description of Work: I had a busted outside spicket. I had Tarvin replace the current spiket and move it out from under the deck (about 10 ft of pipe away). They had to work in a very uncomfortable space. They installed a valve inside the house and provided some slant on the outside line to make it easy to empty in the winter. They did a great job with the outside piping and installed a spiket just in the right place. I was very pleased with the outcome. My only beef is that the cost was a bit high...
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Matt D.
04/2009
5.0
plumbing
 + -1 more
Great service. Will use again.
Description of Work: Replaced leaky pipes in different locations around the house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
RAY & KAREN V.
07/2008
5.0
plumbing
 + -1 more
Excellent.
Description of Work: Fixed leaking toilets & shower faucets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Donna C.
07/2008
5.0
plumbing
 + -1 more
They did a nice job.
Description of Work: They replaced a shower fixture and got the shower working again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
LOUISE F.
01/2008
4.0
plumbing, water softeners
 + 0 more
unknown
Description of Work: They fixed one toilet and put in a water softener.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
TABITHA H.
12/2007
5.0
plumbing
 + -1 more
Satisfactory, pricing was fine.
Description of Work: Relocated a gas line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$260
kathy O.
12/2007
5.0
plumbing
 + -1 more
They were excellent.
Description of Work: They changed out our garbage disposal and fixed a toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Steven B.
10/2007
5.0
plumbing
 + -1 more
Very good. Very professional.
Description of Work: Clogged kitchen pipes.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
TOM D.
08/2007
5.0
water heater repair
 + -1 more
Uneventful, successful.
Description of Work: Replaced hot water heater. Upsized. Met some connection challenges in order to put the new heater in the same spot as the old.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,313
CATHY F.
08/2007
5.0
drain cleaning
 + -1 more
unknown
Description of Work: Jim cleaned out a clogged drain pipe. He had to take several of the pipes out from under the sink to get to the clog, but he did a very thorough job and advised me on how to keep clogs from happening again. Everything went smoothly. No plumber's crack, polite, knowledgeable, quality work. When I asked for an estimated time of arrival they gave me one & were very close. Great job, keep up the good work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JOEL C.
03/2007
4.0
plumbing
 + -1 more
unknown
Description of Work: Cleaned out the drain.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$700
DONALD H.
01/2007
5.0
wells
 + -1 more
Good prompt work.
Description of Work: Replaced a sump pump, we also bought a new tube and a high water detector.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Michael R.
09/2006
5.0
plumbing
 + -1 more
unknown
Description of Work: Replaced shower head. Tightened faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
MARGO L.
07/2006
5.0
plumbing
 + -1 more
unknown
Description of Work: leaking shower drain; not sure what was happening. As it turns out, the shower pan originally installed is worthless--just normal use alone causes it to leak. So, we'll have to replace the pan with marble, tile, something like that.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$123
ALMA F.
02/2006
4.0
drain cleaning
 + -1 more
A GOOD EXPERIENCE.
Description of Work: CLEANED UNSTOPPED SINK. NEW FAUCETS AND LOWER PIPES.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Kitchen and Bath Remodeling,
Wells and Pumps,
Ceramic Tile,
Natural Gas Lines,
Handyman Services,
Water Filtration and Softening,
Sewer Cleaning,
Cabinet Making,
Drain Pipe Installation
FAQ
Tarvin Plumbing is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Tarvin Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Tarvin Plumbing does not offer free project estimates.
No, Tarvin Plumbing does not offer eco-friendly accreditations.
No, Tarvin Plumbing does not offer a senior discount.
Yes, Tarvin Plumbing offers emergency services.
Yes, Tarvin Plumbing offers warranties.
Tarvin Plumbing offers the following services: Kitchen & bath remodeling, ceramic tile, plastering, flooring, mirrors, shower doors, fixtures, plumbing repairs, sump pumps, back-flow, water heaters, water lines & drain cleaning.