13-15 EMPLOYEES. All employees are in house take it for granite employees.CHARGES BY THE SQ FT.
GRANITE & MARBLE CUSTOM FABRICATION & INSTALLATION.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
0% | ||
14% | ||
0% | ||
14% |
"Our goal is 100% customer satisfaction and to provide the highest quality workmanship to all our customers. The customer that wrote this review picked up this countertop around the end of june and was happy and we never heard another thing from him after he picked up his top until receiving this review. When a pick up order is placed the customer gives us their particular dimensions and then is asked to sign off on all the specifics including dimensions as part of our process. When we at TIFG perform the measurements we take 100% responsibility in the fitting of the piece(s). In this case the customer performed his own measurements and verbally gave them to us and signed off on the said measurements, which I am looking at as I write this. The measurements were also on this customers estimate and invoice. So it seems our quality control was spot on, giving the customer exactly what we agreed upon and he signed off on. We offer options to all our sinks, and this particular customer opted for the cheaper knock off of the kohler 2210. Yes the kohler product is very nice, and we provide a lot of both of these sinks to many happy customers. Granite by nature can be slightly pitted, and there is no process that can change this. It is a natural product. Pitting is very common but does in no way compromise the quality of the finished product. This customer hand selected this particular one delicatus white granite, he got to see it and touch it and take a sample home with him. We store every single piece of granite inside our 20,000 sf facility, we have never stored ANY granite or natural stone outside as many other fabricators do. I bring this up because this customer says storing it outside was the cause of damage (pitting). Our suppliers also use indoor storage. This particular customer promised us a good angies list review if we discounted the agreed upon price. This was confirmed by my partner, and 2 other office employees and as well as my shop foreman. To give a bad review due to us not discounting the agreed upon price is really sad and unfortunate for business owners that actually take pride in what they do. And on a last note we are a full service granite, quartz, marble fabricator and installer. We have done well over 10,000 projects in the last 15 years of business. We have done some of the areas biggest projects, and we remain as one of the top choices if your looking for quality that last, and the reason Im in and out of the office much is because I perform every single template and measure that we also perform the install, sometimes as many as 5-6 a day, which keeps me very busy. I love what I do and am looking forward to many years of quality work. Dustin"
"Thank you for the great review"
"thank you for the great review"
"Thank you for the great review"
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