Southern Ohio WSR

The roof work initially went well, and I can't remember any specific complaints about things at that time. With the roof being only 7 to 8 months old, sometime toward the end of January 2011 we noticed water leaking in our dining room coming from the ceiling and wall that is adjacent to the chimney that goes through the roof. We made phone calls to the company and after 2 plus weeks (with rain on and off), they sent someone out to go on the roof and told us that a part of the flasing was bent away from the chimney. In the time it took them to respond, we also noticed that the wall and the counter top back splash in the adjoining kitchen had swelled causing the formica tops to buckle and crack. So we have major damage to our dining room wall, which is plaster, and the kitchen coutertops. Basically since our complaint (January 2011), nothing has been repaired. The company has repeatedly given us the run-around and at one point told us that we should just contact our homeowners insurance. The owner has been more responsive recently, but the contractor that he has hired to repair things has also failed to show up at appointed times and has yet to start any work. This contractor did tell us that the flashing on the dining room chimney (the source of all of these leaks) was basically not put on correctly from the start. 9 Months from the initial complaint the kitchen countertop has been replaced, and the flashing has been fixed on the roof. The dinning room wall has not been fixed so we settled on a cash payment from the company to repair the dinning room wall with another contractor that we will pick. Overall the experience was horrible, and would not reccomend this company to anyone. I can understand that things will happen but the overall time and frustration that was endured was mind numbing. The only comfort that affords us now is the fact that we do not have to make phone calls every week to find out what is going on.

it went very smooth, except for the delays because of the weather. we started the process while back, but constantly snowed in, and that delayed the process, however, Paul has kept in touch with us when we have a few days of better weather to see if the snow on the roof has melt or not. once the installation started, it went very well. they gave me the rough schedules of what would be done on which day, (vent, roof, gutter, etc), and they stick with the plan. Most of the work was done while we were out at work, and they were done by the time we come back from the work, and also they worked over the weekend for us so that they could do the inside work while we are at home. they are very nice people, and very professional. they may not be the large company, but very please to have business with.

First of all, the experience of getting estimate for the remodeling went great. they came to measure the bathrooms and to talk about the general idea of how we want to remodel, and then came back on a different day to go over all the options, and gave us their estimate. estimate was itemized, and detailed. very easy to understand, and if we had questions, they answered in details. Initial call about the roof leak was made on Saturday evening, around 6:00. Paul was the only person we knew for the roofing, and from our experience in getting remodeling estimate, we did not hesitate to give him a call for our roof leaking issue. When we called him he was at a convention, he was very kind to came all the way up to our place just to give us emergency fix. we did not meet the roof repair clue since they came and fix while we were gone, but the repair sight was cleaned after the repair. the fix is working even after several month, so their workmanship must be fine as well. They always shows up on time, and they are very professional. we would definitely do business with them again.

Overall it went very well. I paid more than the original quoted price because they didn't take tuck pointing into consideration. I paid $400.00 more for that part of it, but even though I think that part might have been pricey, it's done and I don't have to mess with it any more. The roof was done exactly as they said it would be done. The only bad part of the experience was that after they were done I had spotted part of the chimney that they had not tuck pointed completely. When they called to seek a final settling up, I mentioned that and they cheerfully sent someone over the same day to finish the mortar. I paid them the same day after verifying that they finished it.