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Reviews
4.922 Reviews
Showing 1-22 of 22 reviews
Robert H.
05/2019
doors
+ -1 moreDoug was great. We have an old house with non-standard doors and some that previous owners had "fixed" to meet standards. Doug and the guys at Sentry were able to fit us with a new front door and screen door without having to tear out the whole entry way and it looks great. We love getting a breeze through the screen door and when it gets hot out we are looking forward to a door that keeps the AC in.
Description of Work: New front door and screen door
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Yes, I recommend this pro
$1,800
Scott C.
10/2015
doors, garage doors, replacement windows
+ 1 moreWe had received a price quote in May 2009 and had saved up the cash by the Fall. They were in and out in one day's time. They removed the old windows, installed the new windows, and hauled away any mess (Old windows, boxes, etc) The Installer was very conscientious and did a very good job! It has been 7 years and these windows are still holding up well. My wife and I are planning on using Sentry again for a garage door, front door, and patio door replacement!!! A++
Description of Work: In September 2008, my wife and I moved onto our home. That winter was very cold and our Energy bill reflected that. The following fall we had Sentry come in and replace all eleven windows.
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Yes, I recommend this pro
$3,000
Marlene N.
01/2015
doors
+ -1 moreThey have always done a very professional job.
Description of Work: At that time they installed a storm door on my son's house. I have used them since for several small jobs.
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Yes, I recommend this pro
$373
Alexander S.
06/2014
doors
+ -1 moreI love these guys. My dad has been using them for windows and doors for years, and we haven't had one bad experience. They also were the ones that previously installed the double-pane windows that are on my house now. Anyway, to start with you will probably be talking with Doug, who owns the business. This guy could not possibly be more cordial, friendly and trustworthy (Plus he's an OU alum). He's the kind of guy that will only recommend to do things that need to be done. I have relatively new door hardware and he recommended re-using it and I agreed. It was a very streamlined process, Doug came over to my house, we picked out the door and all the details in the catalog, he ordered the door (custom size for an old house) and it was installed 2 weeks later. The guy who installed it was very friendly but mostly kept to his work and finished everything in about 3 hours. Then about a week later Doug called me to get feedback on how I liked my door. I really couldn't be happier with how the whole process went.
Description of Work: Completely replaced my front door and frame. Cut back the siding, installed new J-channel.
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Yes, I recommend this pro
$1,025
Leah E.
10/2013
doors
+ -1 moreMark did an excellent job. I had another situation, and he was even able to take care of that for me.
Description of Work: They replaced a door for me.
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Yes, I recommend this pro
$575
LISA M.
09/2013
doors, replacement windows
+ 0 moreDoug the sales rep was responsive and ontime Follow-up to do the install could have been better; they had a bigger job ahead of me but I did not know that Dwayne and his crew came to do the install. They were running behind on day of install but Dwayne did call to let me know they would be later than planned The install team worked well together, however, they could have been a bit more professional in appearance; there was no identification on their vehicles or clothes that they were the install team for Sentry. They also had someone with them they seemed to be training; I was concerned about quality of work and/or voiding of the warranty with using someone they were training They arrived around 11 am and job was done around 7:15 pm. By that time, it was too late for me to closely inspect the work The lock on the outside door did not line up properly. I contacted Doug and he scheduled a time to come inspect the windows and fix the door. Doug cleaned all the windows of excess caulking and fingerprints and fixed the lock on the door. He accommodated my schedule and did this on a Saturday afternoon
Description of Work: Installed 9 new windows Installed new outside door for basement
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Yes, I recommend this pro
$4,300
Jeffrey B.
06/2013
doors
+ -1 moreVery good overall. Prouct was installed in the time frame specified and they look good. Installer forgot to get building permit but corrected his error immediately when alerted of the problem.
Description of Work: Replaced three sets of commercial doors at a school facility.
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Yes, I recommend this pro
$17,000
Laura C.
05/2013
doors
+ -1 moreHis crew installed 2 customized sliding glass patio doors. They turned out beautifully. They came back and did some fine tuning to make sure the doors were perfect. They were very professional and provided great service. I would highly recommend them.
Description of Work: Door installation.
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Yes, I recommend this pro
$3,450
Donald H.
11/2011
doors
+ -1 moreSalesman Ron arrived on schedule, and contract was completed in less than one hour. Doors were delivered within 3 weeks, and installer completed the work in about a week.
Description of Work: Replaced existing rear personnel doors to house and garage, including jambs and trim.
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Yes, I recommend this pro
$2,800
Mary J.
08/2011
doors
+ -1 moreOn July 15 we met with Ron, the sales man. He actually listened to what we wanted and met our budget (which four other door companies did not do). We picked out our doors, paid a deposit and the doors were ordered. The doors came in and were installed on Aug 12. Mark, the installer, arrived a little after 9 a.m. and was courteous, professional and went above and beyond to ensure our doors were installed flush, level and as perfect as he could make them considering the front door is not perfectly square. Mark worked for over 9 hours straight removing and installing the doors. He cleaned up after himself, ensured we were happy, and answered questions. We ran into a few installation issues -- needed trim, the wrong length header and footer were sent for one door and the wrong deadbolt. Ron brought the correct header, footer and dead bolt to the house so that Mark would not have to come back on Saturday. My husband went and got the trim so that it could be done today. This shows what a quality company Sentry is when the sales person brings the necessary pieces to keep the home owners happy.
Description of Work: Replaced front and back exterior doors and storms doors, including trim and frame.
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Yes, I recommend this pro
$2,600
Bob R.
07/2011
doors
+ -1 moreIt turned out great. They were fine. I had no concerns with them. They came out and gave me a quote. They were on time and they were professional. This was the first time I've used them.
Description of Work: I used Sentry to replace a couple of doors in my laundry room.
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Yes, I recommend this pro
$1,600
Karen R.
05/2011
doors
+ -1 moreFrom the initial phone call requesting info on their products, thru the measuring & ordering stage, thru the installation performance, this company could not be a more welcomed vendor to us. From start to finish they deserve an A-plus rating . I can not think of one thing they could have improved on.
Description of Work: We were interested in security doors. And ad was in one of our local magazines, so I gave Sentry a call. The man who answered, Doug, was tops in knowledge, politeness and friendliness. There was absolutely NO hard pressure sales pitch. So I felt comfortable with what he had told me and arranged an appointment for measurements & selection. Ron, was on time and very informative with all our questions. Plus, answered some little known facts about their security doors that my husband & I never even considered. It was Ron's expert information and jolly personality that sold us. Our door came in as expected within a couple of weeks. We were notified, and an installation date was set. The installer, Mark was amazing. He did excellent work. He even went beyond the call of duty and adjusted a few things that would help us enjoy our new security door even more. He took the time, also, to explain all the operations of the door. Then cleaned up EVERYTHING, leaving nothing for us to do but enjoy the added security and a welcomed upgrade to our home. We will be using them again in the near future for another door. Checked prices with other company's and Sentry beats them all. So you can not go wrong with this company.
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Yes, I recommend this pro
$538
Sharon E.
09/2010
doors, replacement windows
+ 0 moreThe order was placed, and I changed my mind on the finish that I wanted on the door knobs. I originally asked for stainless steel, but 2 days before the install, I called them to see if I could do oiled bronze instead. They had no problem with that and were very pleasant. The installer, Mark, was the best craftsman I have ever met! I am extremely pleased with the results. I got a follow up visit from one of the owners to make sure that I was happy with everything. I go out of my way to recommend them to other people!
Description of Work: I got all new windows and all new exterior doors for my home. This included 10 windows and 8 doors, two of which were French Doors. I opted for the shading in the front windows and the French Doors. I asked them if they could do a new shower door as well, and they said that they could do that, at half the price of another companies estimate!
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Yes, I recommend this pro
$4,200
Dave A.
05/2010
doors
+ -1 moreThey responded to our request for quote within a few days. One of the owners came out to talk to us and invited us to their showroom on Reading Road to better understand their products. We did visit the showroom and picked out what we wanted. The entire process was low pressure and professional. The doors had to be special ordered and took about three weeks to come in. They promptly came out and installed all three doors in one day. Installation quality was very good. Overall a good experience. Price was maybe a little high but the quality of the hardware and the installation was worth it.
Description of Work: Installed three doors - one steel entry door and two security storm doors.
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Yes, I recommend this pro
$2,300
MELANIE Y.
09/2009
garage doors
+ -1 moreInitially I thought highly about their quality. However I have changed my mind on that high quality because almost all those little metal things that hold the windows in the storm doors have broken off. I had to go to the hardware store and replace most of those. Also there was a very sharp corner in the other window which they hadn’t done properly and I kept scratching my hand on it. I got a metal file and fixed it myself. The hinges on the front door seemed to have changed color. They were very prompt and came the same afternoon that I called. They couldn’t install the things when I wanted because they had to order things as a lot of these things were custom made. I guess I would use them again.
Description of Work: Sentry put doors in the front and back of the garage. They also put security storm doors in the front and back of the garage.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,200
PHILIP S.
03/2009
siding
+ -1 moreHe was referred to us by a friend of mine. I had tried calling other service providers but none of them wanted to come over and do the job, as it was only a repair work. The owner came in and supervised the work. The person who did the job was excellent. He also did the flashing, cocking, and other minor work. He was friendly and knowledgeable. He ended up doing more work than he had estimated, but stuck to his original price, which I thought was exceptional.
Description of Work: He repaired, and installed new siding, and rebuilt a part of the wall.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$2,400
SHIRLIE B.
10/2006
doors
+ -1 moreFine, were able to handle situation with odd arrangement of door and frame, and use our existing locks.
Description of Work: New door between garage and house.
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Yes, I recommend this pro
$600
MELANIE Y.
10/2006
doors
+ -1 moreThey came to my house the same day I called, 9/29/06, because I said I wanted this work done as soon as possible as we were leaving on vacation on 10/15/06. We all thought maybe the work could get done before we left; however, the products we ordered could not be obtained from the manufacturers that fast, which was perfectly OK with us. So we let them know when we got home and they came right out on 10/25/06, with all the things we ordered, plus everything they needed to install all these doors and bars. They got the front and back doors all done on the first day, then came back the next day and did the door going into the garage and the basement window bars. The workmen were very clean, professional, personable, and efficient. The work they did is absolutely perfect and beautiful; wish I could include before and after pictures. They cleaned up perfectly, cleaned all the glass in the doors, cleaned off all fingerprints, and even hauled away the old doors. WHAT A BEAUTIFUL JOB!
Description of Work: Replacement of old front and back entry doors with insulated steel doors. Replacement of storm doors with security storm doors front and back. Replacement of door going from house into garage. Installation of steel bars on basement windows. All door jambs were replaced with steel and weather-proofing materials to make them secure and air-tight all around, top, sides and bottom.
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Yes, I recommend this pro
$4,276
MARY M.
12/2004
doors
+ -1 moreWE LOOKED AROUND FOR A SCREEN DOOR THAT FIT ON OUR PATIO DOOR. EVERYONE SAID THEY DID NOT MAKE A DOOR THAT WOULD FIT. DOUG CAME OUT TO THE HOUSE, MEASURED AND ASSURED ME THE DOOR I WANTED WOULD FIT. HE WAS RIGHT AND THE DOOR IS JUST WHAT WE WANTED.
Description of Work: MEASURED, ORDERED AND INSTALLED A CUSTOM SIZED SCREEN DOOR.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$725
DAVID & LANA M.
06/2004
replacement windows
+ -1 moreIF YOU'RE NOT SATISFIED WITH SOMETHING, DOUG MAKES SURE IT GETS CORRECTED AND DONE RIGHT. HE'S A VERY PERSONABLE GUY, AND WORKS VERY HARD TO MAKE SURE THE CUSTOMER IS HAPPY WITH THE WORK.
Description of Work: ALL NEW WINDOWS IN APARTMENT COMPLEX.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$10,000
MARY M.
10/2002
doors
+ -1 moreTHEY WERE VERY CLEAN AND NICE. DID A GOOD JOB BUT THEY DID TELL ME A JOKE THAT WAS VERY INAPPROPRIATE.
Description of Work: REMOVED AND REPLACED GARAGE/BASEMENT DOOR.
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Yes, I recommend this pro
$800
LINDA H.
03/2001
doors
+ -1 moreDAN IS THEIR BEST INSTALLER; ANY TYPE OF CUSTOM WORK, REQUEST HIM.
Description of Work: INSTALLED ENTRY DOOR, STORM DOOR, AND FRAME AROUND THE OUTSIDE OF DOORWAY - ATTACHED TO BRICK.
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Yes, I recommend this pro
$1,802
Contact information
5044 Twinbrook Ct, Cincinnati, OH 45215
sentrydoorandwindow.comService hours
Sunday:
ClosedSaturday:
ClosedLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Doors,
Windows,
Garage Doors,
Siding,
Glass Block,
Wrought Iron,
Gutters,
Glass and Mirrors,
Egress Windows,
Awnings
FAQ
Sentry is currently rated 4.9 overall out of 5.
Sunday: Closed
Saturday: Closed
Sentry accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sentry offers free project estimates.
No, Sentry does not offer eco-friendly accreditations.
No, Sentry does not offer a senior discount.
No, Sentry does not offer emergency services.
Yes, Sentry offers warranties.
Sentry offers the following services: Sentry door, window, siding & roofing products.
Contact information
5044 Twinbrook Ct, Cincinnati, OH 45215
sentrydoorandwindow.comService hours
Sunday:
ClosedSaturday:
Closed