Schneller Knochelmann Plumbing Heating Air

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Description of Work: I did not have to pay the service provider because I had already paid through Angie's list. I had an air conditioning tune up. Eric was the rep. from the company and I feel he did a thorough job. He also was very nice and answered all my questions.

Description of Work: Sewer cleaning

Description of Work: I called for a tune-up on my 17 year old A/C. Eric M. was sent to service my unit and he provided a detailed list of what needed to be repaired. Eric was very thorough and complete with his tune-up and explanation of what needed to be replaced. I asked about the cost for a new heating and A/C unit. Before Eric left he called and made an appointment for me with a "Comfort Specialist." That same week Joe M. came and looked at the old unit and the size of my home. Joe provided three options for a new heating and A/C unit. Joe was professional and answered my questions about a new unit. The next week Jim and Nick installed the new heating and A/C unit. The installation took place on the hottest day of the year. Jim and Nick were busy the entire time they were here and never once complained about anything let alone how hot it was. I was very impressed by their attention to detail and the professional manner in which they conducted the installation.

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Description of Work: I used this company because of an Angie's List deal, and all the great reviews were accurate. The technician arrived on time and was polite. He asked if I had questions or concerns, then he got to work. I had a complete air conditioner tune up, and it seemed thorough. Once finished, he asked again if I had any questioned, and he let me know about their Performance Maintenance Agreement. Of course, this wold be an additional cost to the coupon I bought from Angie's List, but he was not pushy about it. It was good information and something to consider. I was completely satisfied with Schneller and would use them again.

Description of Work: Great service and timely. Would use again.

Description of Work: new battery thingy and cleaning

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Description of Work: Serviced air conditioner. Replaced air cleaner. Arranged duct cleaning. Cleaned coil. Sold maintenance agreement.

Description of Work: The technician was prompt, courteous and very knowledgeable. I would not hesitate to use this Company again.

Description of Work: Replace one toilet and ran new water line for outdoor hose faucet. Customer supplied toilet and hose faucet. |Even with the discount,the price was more than expected. No fault with workmanship, just total cost.

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Description of Work: I don't understand why I am being asked to "complete" this review? The owner of Schneller never contacted me as promised, so every rating should be a double FF? What more can I say?

Description of Work: Yearly maintenance on central air unit.

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Description of Work: I have been a paying customer of Schneller Plumbing, Heating and Air Conditioning for several years. I purchased new A/C from them. They have done plumbing work for me. I also maintained a Preventive Maintenance Contract with them for several years. So, when a Big Deal came up for mainline sewer cleaning and televising, I did not hesitate to purchase it. | |On 4/6/16, the plumber, Scott B. showed up; I ushered him down to the main drain, which had wide open access, and casually mentioned that the laundry tub runs slow sometimes; he immediately and flatly stated that he would NOT do the main drain work which he was hired to do. | |He then stood there and punched some numbers into his iPad, turned to me and said that if I would renew my Preventive Maintenance membership at $180, THEN he would take care of the 'slow' drain problem for an ADDITIONAL 'discounted' rate of $162. Total for that day would have been $342.00! | |I said, 'What about the money I already paid for the Big Deal?', to which he replied, 'You'll have to talk to whoever sold you that coupon, but it won't apply to this work'. He didn't even offer to do his suggested work for the price I had already paid. | |As my heart rate and blood pressure increased, I quickly and calmly shook his hand and told him, "Get out!", which I had to repeat 3 more times while he made his stammering way out the back door. | |Of course, he emailed me a copy of my 'invoice' in which there were at least two factual 'errors'. | | He says, in his report, that I told him "anytime we run the laundry the drain runs slow". In fact, I casually mentioned that the laundry tub sometimes runs slow. | | He says, in his report, that he "noticed the galvanized line going to the cast iron stack". In fact, that line is PVC, which he could have quickly known if he had actually gotten down to look at it or touch it. | |But, he never so much as bent at the waist. With such a thorough 'examination', he identified the 'problem'. | |He never even elaborated on just what he proposed to do. Assuming he had replaced the 'galvanized' line for $162, that would have been $54/foot! | |My experience with Schneller today violates The Schneller Promise in so many ways I hardly know where to start, but Promise #10 stands out. If this is how you treat family, I would hate to be even a casual acquaintance, let alone your enemy. | |Your "goal is to always live these principles with integrity"?!?! | |I sent this report in a letter to Kris Knochelmann, the owner of Schneller, and 7 weeks later I have heard absolutely nothing. Schneller's automated system has asked for my feedback via survey at least twice, as has Angie's List. Today, I am wrapping up these requests for feedback. |

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