SCHAEFER MOVING & STORAGE

unknown

Probably the worst experience ever. I was given two quotes over the phone by both owners. They included moving my console piano and understood that the new apartment would be on the second floor. Both people provided an estimate of between $400.00-$500.00 total. When the movers arrived, I took the main person all around the apt including storage, & requested that only the boxes that were already packed and the heavy items be loaded. The men came in like gang-busters & grabbed everything in sight. I couldn't be in every room at once, and I later found my lamp in a garbage can. Turned out that they had to make a second trip and I was told that the estimate wasn't even close to what it was going to cost. Mitzi showed up with a "compromise:" pay all of it, which was nearly double, or they would just stop there. Mitzi was very insulting and threatened to sue me saying I only complained because I couldn't afford to pay. In the end she accepted $620 but it was much more than the estimate.

I selected Schaefer based on their great Angie's List record. Mitzi Hackworth with Schaefer was so easy to deal with from start to finish, as was the moving crew. They were expert packers, worked well together, and had a sense of humor. Mitzi's estimate was accurate. They did not break a thing, nor did they lose anything or damage either residence. They completed this small but complicated move in five hours. The men were efficient, left everything cleaned up, and were very respectful of my uncle, aunt, and me. All of whom moved more slowly than they did! My relatives and I would use them again with no hesitation.

The men arrived on time but were not friendly. While backing into the driveway, they knocked down a flag the city had hanging on the street light pole. A neighbor was very offended and yelled to them to put it back up. I have three dogs in crates and an old futon mattress for a large dog bed. I tried to explain I would like them to take the crates and dog bed but I would load up the dogs in my car. They were not approachable at all. They loaded up the truck quickly with everything BUT the crates and dog bed. They announced completion and I reminded them of the dog bed and crates. One man walked back into the house and looked at the mattress saying, "We can't take that". I over-heard another man complain to a co-worker, "I ain't touching that mattress." I agree the mattress was not attractive, old stains and ugly, however, clean, dry and no odor. Three burly sweaty men refused to pick it up. I reminded them of the flag and they rolled it up leaving it on ground.

They did an excellent job of maneuvering the large furniture and very heavy piano at a reasonable price. We would use them again.

Called three times to get an estimate. First two time no one picked up. The third time, they informed us that they can do Ohio-Ohio and Ohio-Kentucky move, but not Kentucky-Kentucky Moves. I would still hire this company for a future move. They could be a bit more responsive on the phone though.

Lead driver ran a tight crew, no time lost, no damage, polite, efficient, humorous, flexible, undaunted by various difficult situations, particularly in having to clear half the garage to get workbenches and freezer in place, and having to carry heavy furniture/appliances around the house, down a hill through a basement entrance. Co flexible in changing schedule due to rain, showed up on time, hit the ground running, although I was still packing. Free wardrobe boxes for Angie's List. Very cooperative. Could not ask for a better move!

The best movers I have ever used. They were professional and respectful. They worked harder and faster than any movers I have used. The person I scheduled the job with had told them there would be less to move than there actually was, but the guys handled it so well and worked late so that I could have everything moved that day.

I was very pleased with the company, especially in the initially contacts and getting back to me making the arrangements. It was a difficult time as a big snow was predicted that afternoon so they agreed to come early and got it all done before the 'blizzard'. I was pleased with their work.

WE FELT THAT $850 WAS VERY HIGH FOR A 630 SQ FOOT OFFICE MOVE OF ONE BLOCK.

ALL THREE MEN, AND I WISH I HAD THEIR NAMES, WERE STUPENDOUS. AFTER WE ARRIVED AT MY NEW PLACE, THEY WERE WILLING TO MOVE A FEW PIECES OF FURNITURE AGAIN BECAUSE WE CHANGED OUR MIND ON WHERE WE WANTED THEM. THEY WERE PROFESSIONAL, YET FUN.

I WAS VERY PLEASED WITH THE WHOLE EXPERIENCE AND WOULD RECOMMEND THEM TO ANYONE.

DID ENTIRE JOB IN 3 HOURS! EXTREMELY PROFESSIONAL, PLEASANT, EFFICIENT, AND NOT A SINGLE PROBLEM, OR EVEN TENSE MOMENT. FABULOUS EXPERIENCE.

WORK WAS PERFORMED IN UNDER ESTIMATED TIME AND ALL WAS DONE WELL.

THEY WERE JUST GREAT. I PAID FOR ONE HOUR OF SERVICE AND MOVED A COUPLE OF OTHER THINGS DUE TO THEM HAVING EXTRA TIME. THEY WERE VERY FUN TO WORK WITH TOO. HAD THE BEST PRICE OF OTHER QUOTES RECEIVED.

OVERALL GOOD EXPERIENCE, PUNCTUAL, PROFESSIONAL AND EFFICIENT.

THIS COMPANY WAS THE BEST MOVING COMPANY I'VE EVER DEALT WITH. I HAD CERTAIN TIME LIMITATIONS FOR THE UNLOADING, AND THEY WERE VERY ACCOMMODATING IN SCHEDULING AROUND THEM. THEY WERE VERY RESPONSIVE WHEN I CALLED THEM AND REALLY MADE AN EFFORT TO MEET MY NEEDS. I DECIDED TO MOVE ON VERY SHORT NOTICE, SO I REALLY APPRECIATED THE EXTRA EFFORT THEY PUT IN TO GET IT DONE FOR ME. THEY JUST DID A GREAT JOB.

SHOWED UP ON TIME. GOT THE JOB DONE. THEY CALLED FOR A FOLLOW UP AS SOON AS THE MOVERS WERE LEAVING THE JOB.

THINGS THAT WERE LABELED THEY WERE SUPPOSED TO MOVE, BUT DIDNT, OTHER THAN THAT THEY DID OK.

THE WOMAN I TALKED TO AT THE OFFICE WAS VERY, VERY FRIENDLY AND HELPFUL. THEY ALSO HAPPILY ACCOMODATED A CHANGE IN MY MOVE DATE. ALTHOUGH THEY WERE QUICK AND THOROUGH, THE MOVERS WERE A LITTLE SURLY AND DID NOT HANDLE THE FURNITURE AS CAREFULLY AS I WOULD HAVE LIKED (ONE ITEM WAS SLIGHTLY DAMAGED). THIS IS THE FIRST TIME I HAVE USED MOVERS AND DO NOT HAVE ANY PREVIOUS EXPERIENCE TO COMPARE THEIR PERFORMANCE OR PRICE.

FANTASTIC CREW. KNEW THEIR STUFF. I HAVE HAD HORRIBLE EXPERIENCES IN THE PAST WITH MOVING COMPANIES AND I COULDN''T BELIEVE HOW EASY AND WONDERFUL THESE GUYS WERE. TOP NOTCH PROFESSIONALS!

WE MOVED A LOT OF OUR BOXES AND CLOTHES. THEY HAD THREE FLOORS AND A VERY SMALL STAIRWELL TO NAVIGATE AND DID A GREAT JOB WITH NO DAMAGE. THEY BROUGHT FOUR GUYS, WORKED QUICKLY AND WERE VERY FRIENDLY. THEIR WEEKDAY RATES WERE ABOUT THE SAME AS THE COMPETITION. FOR LOCAL MOVES, SCHEDULE THEM FOR A FRIDAY AFTERNOON SESSION- THE GUYS WERE PRETTY MOTIVATED TO GET US MOVED EXPEDITIOUSLY WITH THE WEEKEND UPON THEM. THIS IS A HIGH QUALITY FAMILY RUN OPERATION THAT TAKES GREAT PRIDE IN DOING THINGS RIGHT.

THEY WERE LESS CAREFUL WITH SOME ITEMS THAN I WOULD HAVE BEEN, BUT GENERALLY DID A GOOD JOB. PACKING WAS PRICEY - THEY DO IT BY THE BOX, NOT BY THE HOUR.

QUICK AND DID A GOOD JOB AND DID NOT DAMAGE ANY FURNITURE

HAS MOVED MEMBER AND OTHER MEMBERS OF THEIR FAMILY. VERY PLEASED WITH COMPANIES WORK AND THEIR WILLINGNESS TO ACCOMODATE YOUR WISHES.