Ryan's All-Glass

The cost was high but the product is excellent.

Great! Gordon did an excellent, professional , "great attention to detail" job. Gordon is an exemplary, highly experienced expert.

Overall, we're happy with the work. The materials aren't inexpensive and it's a large job, so it was a pricey job. But Ryan's price was competitive.

Ryan's was courteous, efficient, and honest. The price was reasonable and was made clear from the outset.

We ran into Ryan's at a home show in Sharonville. We had a quote in hand from a competitor, but Ryan offered the same glass and hardware for $100 cheaper. The tile job was just completed, and Ryan showed up as expected to install. The installers had just put in the hardware and suddenly left with a vague "Wrong hardware" comment...turned out the glass was cut too short and the tile where they drilled had to be reset. Here is where they could've treated us wrong, but they were forthright about the issue, and promised to make it correct. Our timing was flexible, so in the end they made it right, gave us a better price, and gave us a great price on replacing some window glass that had lost their seal. Communication was constant, calls and concerns answered quickly, they were professionals all the way. Stuff WILL happen, it's all in how it's handled!

Very professional, done on time as quoted and excellent follow-up during the entire process.

They did a really good job. For me, it was relatively painless. I merely had to be at the house twice: first, to let them in to measure the windows and second, to install the new windows about three weeks later (actually, separate panes of glass as opposed to full window replacement). Measurement took about 10 minutes and replacement took about an hour. In both cases, the workers had many years of experience doing this work, so that was very reassuring. Yes, I was a little surprised when I found out how much it cost, but I've never had this experience before, and since I was hustling to list the house for sale, I wasn't in a mood to comparison shop. Seriously, it was easy. I would use them again, they made it that easy on me.

Fantastic from start to finish. From the minute when I talked to Karen she coordinated all the activity promptly and professionally. Jerry the lead technician was wonderful. His skills and ability showed in how he went about a less than easy job (retro fit). The final product is just beautiful. We have used them before for replacement mirrors and I will continue to use them for all mirror and glass projects.

This is not directed at Ryans All-glass, but at Ryans Autoglass owned by the same people. I had rubber molding coming off my windshield and I asked my auto repair garage if they had any recommendation? They gave me Ryans Auto glass. So I went there on a snowy day and asked for the manager.....no manager present. So I talked with a technician named Mike, he said it was a easy repair but to come back. I have been back three other times, nobody is there to help me, finally I called, and still nobody is available. I told the nice lady the situation and said I will take my business elsewhere.

Initially, they were very responsive and easy to work with. However, they didn’t get the work done for over a month. They gave me a quote and I paid them half of the money. We ordered the glass and they said the glass would be installed in weeks’ time. They told me that the truck was in and accident, and eventually, they didn’t get the job done until a month later.

They did a great job. I saw them at the Home and Garden Show. They came to my house within a week to measure the glass and get it ordered. Within another two weeks they installed the replacement glass. All three people that I dealt with were courteous and professional. The technician called prior to the appointment to let us know that he could come an hour ahead of schedule. The installation went well and the price was reasonable.

They did a great job. Responded promptly to the request. Came out to measure and installed the glass the following week. Will definitely use again.

They were wonderful. They were very congenial and friendly. They laid down painters cloths and cleaned up everything they did a super job.

They did a really good job cleaning everything up and getting it repaired. They weren't the cheapest, but they negotiated with me and I chose them based on their good reviews.

Ryan's All Glass is a very unprofessional company. I had an appointment scheduled for between 3:30 pm and 5:00 pm on 9/24/14. I waited at my house until 5:15 pm. to see if someone would call or if the technician was running a little late. Nobody showed up. Someone from the office called me at 6:20 pm. to see if I still wanted the technician to come out. I said "NO" I have lost confidence in your company's ability to complete the job if you can't show up on time or show up at all. First impressions are very important in business. Ryan you need to do BETTER!

Ryan's All Glass is located very close to our home and we needed to replace a very old and dirty shower door. I contacted Ryan's to get an estimate. The owner came and provided an estimate on a replacement door and frame. The estimate seemed fair. The work would need to be done in 3 stages - remove the existing door and frame, install the new door and frame, and then apply a optional seal coating to the glass. The whole process was going to take about 14 days. They removed the old hardware and it would take about a week to 10 days for them to measure and order the new hardware. During this time we could still use the shower, but obviously there was no door. No big deal, we used another shower in the house. They installed the new door and frame. We had to wait about 24 hours before using the shower to allow for all the materials to set up. I was away on a trip and when I came home, I was surprised to see that they installed the door hinge on the wrong side. So it opened to the right (hitting the towel bar) instead of the left side (like the original). I called and indeed they read the specification sheet incorrectly, but quite honestly I would have thought based on the placement of the hinge they would have asked my wife if that still made sense to have the door swing out to hit the shower bar. So in order for them to fix the door they had to order another hinge which was going to take another week or so. But the good news is that we could finally use the shower after about 2 weeks. They came and flipped the frame to have it open up the correct way, but because they had to do some more caulk work we couldn't use the shower for 24 more hours. The shower door was closed and I could really check anything for fear of disturbing any of the work. The next day when I opened the shower, I noticed that they didn't put in a end plug for the water track at the bottom of the shower. Instead of a plug (which I swear was there the first time), they just put a dollop of silicone so the water wouldn't leak out of the front when you swung open the door. But of course it still did leak. So I called Ryan's once again and they sent out the same crew a few days later to install a new plug. So this was the third time that they came out to work on my shower door. Two times too many had they done it right the first time. The door is now installed and working properly but it took over a month to finally get to this place. We were just replacing the shower door and it seemed to have taken much longer than I anticipated. To be clear the door is great, it's exactly what we ordered (nothing fancy - just a standard clear replacement door). It's better than the old grimy door we had so that is good. Overall, not impressed with the number of times it took to "get it right", however, the office staff (Colleen and Kim) were very helpful and apologetic when I called. They were very responsive on getting a crew out to fix the issues. So my overall feeling is a "C". Had they put the door in correctly the first time, it would have been an "A".

It took approx. 7 weeks to get finally installed - this is 7 weeks without a shower. They promised 2-3 weeks. Each time they came out (total of 5) there seem to be mistakes made which prompted another appt. The head installer was very knowledgable and seemed to be frustrated each time he came out that there were issues with the product.

I spent $50. They had a complete line of options and the person at the front desk guided me in how to chose the best option, they were prompt in coming out and they did exactly what they said they would do.

Everything about Ryan's is professional and tip-top. We had a lot of trouble with our shower, not at all because of Ryan's, but because of poor bathroom design (our jets were pointing right at the glass door). Certainly, the design was less than ideal. Ryan's made our contractor aware of this problem. They have worked with us tirelessly, trying to find a solution to keep the door from leaking. We have had servicemen out to the house four times to trouble shoot the problem. Even Mr. Ryan came out. Each person I have spoke with at Ryan's has been friendly, cooperative, and sincerely interested in helping us fix this. We would recommend them to anyone without question.

When they showed up, there were 3 men. They replaced the window. I didn't watch because I did not want to get in their way. About 1/2 and hour later, they were done. It looked great, there was no mess at all and the price was great. I would definitely use them again.

Received quick friendly response from Ryan's. Service provider arrived as scheduled and completed work in timely manner to our satisfaction.

They were among the providers approved by my car insurance company and recommended by my insurance agent. The appointment went exactly as scheduled. They were ready to take my car as soon as I arrived, and the work took exactly the amount of time they indicated it would. Staff was courteous and professional. My only criticism -- their waiting area was not conducive to work - no WIFI network, and the seats are right next to reception desk, so it was close quarters and a bit noisy at times.

called to have a front bay window replaced that had gotten damaged. Glass was shattered, wood frame was broken. After being transferred 3 times someone finally talked with me, I was told "we only replace the broken glass". I was told "we can't help you". They did not even offer to come out to check if it would be possible to fix it or offer any other companies names to contact. Just left me out in the COLD today it is 1 degree outside with wind chill of negitive 14 degrees! This whole week will be in the teens or colder, stay away from this company unless it is ONLY a very simple piece of broken glass!

Cut 4x4 plexiglass to install over fireplace to cut down draft. Had to take it back to recut because the opening wasn't square. They recut it within an hour and had it back to me. Awesome service!

Their service was prompt;the installation was smooth with no problems; the cleanup was fine. I can recommend Ryans All glass entirely.