Rossi Pool Service Cincinnati LLC

My preferred provider for opening and closing my 5 year old vinyl liner pool is no longer in business. I called this company because I like using businesses located fairly nearby. Although they are closed on Saturdays and Sundays, I did get a return phone call on a Saturday which I did appreciate. The work was scheduled quickly and arranged for the afternoon of 4/19. I received a phone call in the AM and voice mail indicating that they would arrive that afternoon which they did. Unfortunately, there were cigarette butts left back by the pump area where they had been smoking while working. The salt system was turned on when it should not have been as the water line first needs to be correct, and then allow it to stabilize prior to engaging the system. This was ignored. There were several errors on the salt system control panel which I now require service to review. The cost of the work was 34% higher than past years. Perhaps the most unfortunate part of this experience was John's comments about how he does not like salt-generated chlorine systems. I felt I needed to defend my choices and he made it clear that this is not the type of system he really thinks works well. I won't be using this company again. And, now I need a service call to engage someone to look at the control panel errors of the Aqua Rite chlorination system.