Service call was handled within 24 hours. Owner of the company responded to the call. Mr. Rapp is always professional, courteous, and quick to assess any problems. This is only the second service call we have had to make in the twenty years at the Milford location.
Description of Work: We are small business owners, and we use Pro-Techs Security for our two offices - one located in Anderson Township, and one located in Milford, Ohio. The owner of the business responds the same day to any inquiries or problems that we are having. This is a small business, and I like the fact that I know who I am talking to when it relates to a security matter. We had a motion detector that was "misfiring" and it needed to be replaced. After making the call for service, someone was there within 24 hours to take care of the problem. This occurred at our Milford office. We have a different company for our home, and I am having problems scheduling service calls, etc., with a nationally known company. I am thinking about switching to Pro-Techs for our home, too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Chris B.
05/2011
5.0
home security systems
+ -1 more
I called, and he dropped everything to come take care of an emergency. I was very, very happy with him. He came out on a Saturday, and there was a bunch of work to be done. He is very easy to work with. He explains everything so that I have a detailed idea of what he is doing. He keeps me up to date. If he is in the middle of the project, he will call me to let me know what the situation is. When he walks away at night, I know exactly where he's at in the project and when he's coming back. He sticks to his word very well. His prices are pretty good.
Description of Work: I use them for my alarm system.
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Service Categories
Home Security Systems
FAQ
PRO-TECHS SECURITY SYSTEMS is currently rated 5 overall out of 5.
No, PRO-TECHS SECURITY SYSTEMS does not offer free project estimates.
No, PRO-TECHS SECURITY SYSTEMS does not offer eco-friendly accreditations.
No, PRO-TECHS SECURITY SYSTEMS does not offer a senior discount.
No, PRO-TECHS SECURITY SYSTEMS does not offer emergency services.
No, PRO-TECHS SECURITY SYSTEMS does not offer warranties.