Pickens Windows Service

We had two windows (small bathroom and large bay window) that needed the glass replaced as the seals had decayed over time. Moisture got in between the glass and caused the panes on the inside to be dirty. My wife and I really wanted the glass clean since we have such a great view of the backyard from the larger window. We called Pickens about fixing the issue since they had rebuilt a screen door for us and did a fantastic job on that. I will say you do have to pay for a tech to come out and give an estimate but we saved hundreds by only replacing the glass and not the entire window. The techs came out at the scheduled time and did a great job putting in the new glass. Windows look great and we have a new trusted vendor if we ever have another issue with our windows.

Since the part of the window I needed help with was on the upper part of the window, the repairman just put in a screw to lock the upper pane in-place. I was only charged for the service call.

Technician was professional, helpful answering questions, prompt, did the repair and I would hire them again. Thank you.

Excellent work and very pleasant. Will be using them in the future.

Prices quoted at the time of scheduling were COMPLETELY different than the prices charged at the time of repair. The repair was done without giving an estimate. When calling Brian to discuss the fact that prices weren't given up front, he became very argumentative and hostile.

I had a great experience with every person I talked to at Pickens. It is an extremely well and efficiently-run company. I had problems with a large picture window that needed fixed/replaced and Brian Pickens was very accessible to talk to over the phone. He was gracious and straightforward, going out of his way to try to think of solutions to my problems. Even though his nickname is "Grumpy," he was anything but that. They sent Gary and helper over to fix the balancers and look at the big window. Gary worked very quickly to keep my costs down and when he could fix the problem with just silicone to further keep my costs down, he did. All those windows work great now!. He gave me a professional and honest appraisal of the problems with the big window and said they could not fix it. The only thing I did not love about working with Pickens was the 8am sharp phone call to confirm the job (you must answer or call right back), but I have to say it would be well worth getting up early (I had my husband take the call so I could sleep, lol). I highly recommend this family-run company - they are a great option to repair windows and keep them operating smoothly so you don't have to replace them.

Great! I don't know the names of the guys who were here, but they came in and got right to work. They knew exactly how to repair the windows that would not stay up and had the parts on hand to fix them. They looked at the windows that are leaking and don't think it's a problem with the windows. They suggested I have a handyman take a look a the caulking around the windows. If you need windows repaired call now! I had to wait over a month to get an appointment.

Bad. Gary, the technician, fixed one panel of the window, charged 195 dollars and left. The casement window we pointed to had two panels that folded out, he did half the job and left. I called and he said he could come in afternoon, but it would be another call, so charge us more. I called his shop to complain, and had to talk to Gary's 'assistant', who essentially stuck to the party line and took Gary's side. The supervisor, Bryan, was on a trip till another 5 days, and would call back when back. Overall, left a bad taste in my mouth that the tech came did half the job, and wanted more money to come back and finish what he should have done in the first place. I'll update this review if they do the right thing.

They were very helpful, they were able to fit us into their schedule and are very happy with their work.

I was given a two hour window to expect them to arrive and also requested a 30 minute call ahead. Since I didn't want to miss them, I chose to wait at house during appointed 2 hour window of time. When they hadn't called or arrived at the 11/2 hour mark, I contacted them. I was told they were running behind and didn't know when they'd be there but would give me a call 30 minutes ahead of time. I completely understand that jobs can run longer than expected, but if I am given a 2 hour window, it's my expectation that the company can meet that expectation. If not, they should give wider windows of time, say 4 hours, so the customer knows what to expect. They offered no value in offering a 2 hour window. Misleading and very frustrating. I cancelled and will find another provider.

The owner, Brian Pickens, explained to me that if the windows were in good shape (i.e. not rotted), it would be much cheaper to repair than to replace. He was definitely right. It would have cost about $2000 a window to replace. I had several windows where the sash would not stay up and would slide down when opened. I called for an service call/ estimate, which is no charge if the work isn't started. The service tech, Gary, was able to fix all of the sash sliding issues in the first visit and in less than an hour. I was very impressed. To adjust 7 windows took less than an hour and they were fixed. Based on the first experience, I scheduled a second service call to correct gaps in several windows. I went to the store and explained the issue to the service tech so he was prepared for the call. Again, all the windows were repaired in less than an hour. While at the store, I decided to get some new weather stripping. Terri, the customer service rep, was very helpful in matching my current weather stripping from the multiple option available. I have replaced all the weather stripping on my windows. Now my windows are almost as good a new, for much less that replacement cost.

They noticed the door had bad rollers. They fixed the door so that it would slide better. They also removed a damaged screen and took it to the shop for rescreening. The workers where on time, courtesy and friendly. I would recommend them to my friends and neighbors.

Upon arrival the rep was quickly able to determine that the job was not appropriate for how they repair screens. I mentioned the plans for repair offered by another company that had already given me an estimate. The rep agreed that the specific repair suggested by the other company was clearly the best option, but that Pickens does not make repairs using that method. I asked for a recommendation on another company that I could contact. They gave me another name and I scheduled an estimate with them. Pickens was very upfront and honest that they could not complete the repair, and offered an alternative company to contact. They were very helpful and on time also. I would recommend them and use them for another job if the situation arises in the future.

I was quoted an enormous price ($1,500.00) but agreed to it since Tom told me that this is really a one time huge expense and that the windows should be fine for many many years. I was not happy with the price but agreed that the windows would be repaired and that i would not have any more problems with them. You would think that would be the case considering you spent $1,500 for roughly four hours of labor. I called the company and explained that one of my windows that they apparently "repaired" would not stay open and that one of the strings broke off. The owner called me and told me that there is only a 3 month warranty and that I would be charged a service fee for coming out to look at the window (lt was a HUGE service fee) I asked him if he could come out to my house to look at the window when he is in the Anderson Township area. I felt that I was a good customer and that he would want to stand by his workmanship. Looks like they only stand by their workmanship for three months. Doesn't matter if you spent thousands of dollars - they only guarantee it for three months. Shame on the owner for charging such hefty fees and not having good customer service. . I will grade this company an F in all areas since I was told that I should not have any more problems with the windows - a person would think that after being charged $1,500.00

I'm extremely happy with the effort to which they went to get me what I needed. They searched through their huge inventory until they found just the right parts. They were very helpful in being sure that it all would work. I don't know the name of the lady with whom I primarily worked, but I can't say enough about her concern for finding the right parts and being sure they would work for me. I don't think there are many places like this left who would care enough to spend the time in helping a customer, especially with a rather small purchase. This is what service should be like and, thankfully, at this shop still is.

I've used them a couple of times. I've used them 3 or 4 times. Everytime, they just did an amazing job. They're simply amazing. They're really good. I'd recommend them to anybody. They're very professional and very honest. It's always been reasonable.

Based on recommendations from another Angie's list contractor that we used I called Pickens Window Service in May 2014. Based on the initial contact with Pickens we decided on a couple of projects updating the old screen doors to our house that came with the French Doors to the patio. The doors are about 30 years old and are in good shape but the screen doors were a mess. We had taken off the old frames to the screen doors and put them in storage for years. During that time we tried some adjustable screen doors from Home Depot but they never fit right and always came off the tracks no matter how many times we adjusted them. One day Ron Sauder ( Another Angie's List Contractor ) was installing some locks and while discussing other issues we talked about the problem with the screens. When telling Ron about the original frames he recommended getting the original doors rescreened and repaired at Pickens. That is where it all started. After contacting Pickens we sanded the old aluminum frames down, primed them a couple of times and put three coats of white enamel on them. After they dried we took them to Pickens and they did a great job of rescreening, fixing any rollers that needed repair, and replacing a missing handle on one of the doors. They also recommended some weather/bug strips to seal the gaps on the doors. They also recommended what screen material to use for the location and usage of the door. There were several to choose from and considering the high traffic area of the location we went with their recommendation and it has held up well. Nine months later and the screen doors look brand new even though they are over 30 years old. Using the original frames gave us the perfect fit screen doors that now work like they did when the doors were installed. After such a successful project with those two doors we then called Pickens back for another doorway where the original screen door was lost. They came out and measured the door area and built another sliding screen door to specifications They also did a good job with the color match. That screen door also works great. We did both of these projects last year with Pickens Window service and could not be more pleased with the outcome.

Called to get a ballpark estimate to fix wheels on hard to roll sliding door. Was told it would be less than $200. First visit was 03/18/14. They did not have wheels to fit sliding door. Several weeks later, office called to state they found wheels. On 07/10/14 they came and put on new wheels. Total charge was $370.68!!! I was dumfounded. They charged $45.68 for parts, $55.00 for trip charge and $270.00 for labor. Absurd! Would definitely not use again! I could have purchased an entirely new door for that price! They also do not give senior discounts or Angie's members discounts.

We have used them before and we are very satisfied with them. The windows work fine after they worked on them.

They were great. I've used them for years. I had never called anybody else. They did great. They were here when they said they were going to be. They did the work when they said they were going to do it. It was done well. We've been using them for 50 years.

We have used Pickens several times in the past and have been very satisfied with their prices and ability/willingness to repair old windows. However, when they were here earlier this week, they charged us a $55 "trip fee" which they have never charged before. When we called, the person at the store reported that since it was a mechanical call, and not a glass call, they charged us the additional fee. We have had them out for repairs that did not involve broken or replaced glass and were not charged this fee in the past.

Called on short notice and was told they could come out the next day but not certain about the time. Received a call about 8:45AM that he could be at my location between 1:00PM and 3:00 PM. He called again at 11:30 PM and said he had had a cancellation and could be there in 15 minutes. The service tech arrived on time and inspected the windows inside and out and confirmed that the icing we were seeing was normal for this type of window. Our home buyer and the real estate agent arrived and he explained the situation to them with clear examples. He said that all windows ice to some degree in below zero temperatures and that the icing on these was consistent with metal frame windows of this age. He suggested turning down the humidifier and installing deflectors to direct the heated air for the ducts away from the windows.

They came out to measure windows in order to give me an estimate for replacing the glass in them. They told me it could be three weeks until I heard back from them. After that time went by with no word I called them. I was told the guy who would be able to help me was out of the office and would call me back. He never did. I ended up using Gilkey.

Pickens policy appears to be that they call you early in the morning on the day they will come out and then let you know what time the appointment will be. On the day I was expecting them, no one called or showed up. However we had a lot of snow on that day and many businesses were closed so I gave them the benefit of the doubt. I did expect them to call me and reschedule. This did not happen. Finally after waiting 2 weeks for them to call me, I called and asked why no one called me. The guy who answered the phone told me that someone had called me and then scheduled someone to come out. However, this was to be on a Saturday and they are not open on Saturday. I told him no one called me and I only have a cell phone (no landline) so this was not possible. At this point, I could not get scheduled until January 14 and I was assured I would get the first spot of the day in the morning. On January 14, no one called me again so I called them at 8:37. I was told that they tried to call me and now I lost my spot. I asked if they had called my work cell phone and asked what number they called. The guy gave me a phone number that was not mine. Now I find this pretty incredible because as I said, I used them before and already had an account set up (with the same phone number I have now). He started talking about rescheduling and made absolutely no apology for the fact that he made an error and now inconvenienced me twice. At that point I told him I would find another provider and he just said OK. I expect professionalism from the service providers I choose to hire and there was nothing professional about this experience.

The biggest problem with Pickens is that they are so busy, it takes two months to get on their schedule. It turned out that only one of my broken windows was the kind they generally repair, but they repaired that one that day and only charged me the trip charge.