PC On Call

The representative was punctual and instructed me on everything he was going to do to fix my computer. He gave me advice on how to help my computer function better for me and followed up with a phone call thereafter.

The particular service representative sent to me was extremely helpful, gave me his personal cell number, and stayed with me until the problem was resolved positively.

I was concerned that PC On Call would not be able to help me out quickly. They were here the next day and were on time. The service person had my PC fixed in 10-15 minutes, then helped me clean up old programs and answered multiple questions, then got a defrag started for me before he left. I was very pleased with the assistance.

OUR COMPUTER WAS A MESS. IT HAD VIRUSES, THE PRINTER WASN'T WORKING AT ALL, ETC. HE COMPLETELY CLEANED IT UP, RESET/REPROGRAMMED IT, INSTALLED ANTI-VIRUS SOFTWARE, ETC. IT'S RUNNING PERFECTLY NOW.

I WAS HAVING ISSUES WITH THE WIRELESS NETWORK, AND COULDN'T GET MY INTERNET WORKING PROPERLY. HE GOT THE WIRELESS NETWORK WORKING AND GAVE ME SUGGESTIONS TO DO IT MYSELF IN THE FUTURE FOR MY COMPUTERS. WAS PLEASED BY THE QUICK RESPONSE TIME AND ABILITY OF THE TECHNICIAN TO FIX THE PROBLEM QUICKLY.

WE SCHEDULED SERVICE AT THE KITCHEN & BATH SHOW FOR THE NEXT EVENING AFTER 5. THAT MORNING SOMEONE FROM THEIR SCHEDULING DEPT CALLED AND LEFT A MESSAGE ON OUR RECORDER TO "SET UP THE APPOINTMENT", THAT WE HAD ALREADY SCHEDULED THE PREVIOUS DAY. WE RETURNED THEIR CALL BEFORE THE CLOSE OF THE DAY TO ADVISE THEM OF THE SITUATION. WE GOT A RECORDED MESSAGE ADVISING US TO LEAVE A MESSAGE AND SOMEONE WOULD RETURN OUR CALL "BEFORE THE END OF THAT BUSINESS DAY. WE ALSO CALLED THE PC REP THAT WE HAD MET AT THE SHOW & LEFT A MESSAGE ON HIS VOICE MAIL. NEITHER RETURNED OUR CALL THAT DAY AND WE DID NOT HAVE OUR COMPUTER SERVICED ON THE SCHEDULED EVENING. SOMEONE DID CALL THE NEXT MORNING AND APOLOGIZED AND EXPLAINED THE ERROR. WE RESCHEDULED FOR THE NEXT EVENING. THE SERVICE REP DID ARRIVE ON TIME, WAS POLITE, PROFESSIONAL, AND QUITE FRIENDLY. HE FIXED OUR COMPUTER IN LESS THAN AN HOUR. WE ARE VERY SATISFIED WITH THE OUTCOME IN SPITE OF OUR INITIAL CONTACT.

THEY DID COME BACK THE NEXT DAY, BUT LEFT BEFORE EVERYTHING WAS INSTALLED AND THE INSTALLATION FAILED. MY COMPUTER IS STILL IN BAD SHAPE, (OUT OF COMMISSION), AND I AM SEEKING ALTERNATIVES.

TOOK THREE VISITS TO FIX PROBLEM. COMPUTER WORKED 2 DAYS AFTER 1ST VISIT, 30 MINUTES AFTER SECOND VISIT. TECH'S INVOICE WAS RUDE AND EXPLANATION WAS FUZZY. NO INTERNET AFTER HIS 2ND VISIT AND HE BLAMED WINDOWS98. WORKED BEFORE HE CAME. EXPENSIVE, TOOK 3 WEEKS TO FIX, WILL NOT HAVE THEM BACK.

SEEMED TO DESTROY SURGE PROTECTOR. AFRAID TO TOUCH PC. HAD HIM CHECK AND I WAS RIGHT. HE QUESTIONED POWER IN HOUSE BUT DIDN'T HAVE VOLTAGE METER. WILL TRY AGAIN BECAUSE CAME ON TIME AND MOSTLY--CAME! GAVE OTHER GOOD INFORMATION. I HAVE NO WAY TO BASE FAIRNESS OF COST.

I WAS VERY IMPRESSED BY THE PROFESSIONALISM AND KNOWLEDGE, WENT ABOVE AND BEYOND, VERY IMPRESSED. VERY HELPFUL!

THEY CAME THE NEXT DAY AND WERE VERY HELPFUL. I ALSO HAD THEM UPGRADE MY COMPUTER AND WE ARE VERY HAPPY WITH THE UPGRADE. I WOULD RECOMMEND THEM HIGHLY.

HAVE USED SERVICE TWICE; IT''S PRICEY BUT THEY COME TO YOUR HOUSE AND YOU DO NOT HAVE TO TAKE YOUR SYSTEM IN. SERVICE IS PROMPT (LESS THAN 24 HOURS AFTER CALL), TECH ARRIVED ON TIME AND WAS KNOWLEDGEABLE; SHOWED ME ALL REPAIRS HE MADE.

THE PROBLEM FOR MY PC WAS THAT IT WOULD NOT BOOT UP DUE TO A CONFLICT WITH SOFTWARE. IF I KNEW THE RIGHT THINGS TO DO I WOULD HAVE BEEN ABLE TO FIX THE PROBLEM. HOWEVER, MUST OF US DO NOT KNOW HOW TO DO SOME OF THE VARIOUS FIXES SO WE ARE FORCED TO CALL

THEY HAD TO COME BACK OUT A FEW TIMES TO REPAIR MY COMPUTER. I FINALLY HAD TO GET SOMEONE ELSE TO REPAIR IT. THEY WOULDNT LET US USE A COUPON THEY HAVE ADVERTISED ANT THEY DIDNT INSTALL WINDOWS WHEN THEY WERE THROUGH. I HAD TO DO IT MYSELF.

THEY WILL CHARGE YOU $100 NO MATTER WHAT - HE WAS ONLY HERE FOR FIVE MINUTES, TURNED MY COMPUTER ON, SAID THE HARD DRIVE WAS SHOT AND IT CALLED FOR SERVICE.

I CONTACTED DAVE STEFFEE WHO WAS ABLE TO COME TO MY HOME WITHIN 48 HOURS TO REPAIR MY HOME COMPUTER. HE WAS EXTREMELY HELPFUL AND INSTILLED A HIGH DEGREE OF TRUSTWORTHINESS. I FELT HIS PRICING WAS MORE THAN REASONABLE. I WOULD NOT HESITATE TO CALL HIM IN THE FUTURE.

COMPANY TECHNICIAN WAS VERY PROFESSIONAL AND HELPFUL IN ANSWERING QUESTIONS.

TECHNICIAN WAS COMPETENT AND PROFESSIONAL IN FINDING AND RESOLVING THE PROBLEM, WAS FAIRLY DIFFICULT TO IDENTIFY.

THE COST IS NOT CHEAP BUT IT IS REASONABLE CONSIDERING THAT THIS IS AN IN-HOME SERVICE AND THE TECHNICIANS ARE VERY KNOWLEDGEABLE. I HAVE USED THEM SEVERAL TIMES AND HAVE HAD A CONSISTENTLY GOOD EXPERIENCE.

THE REPAIRMAN (NAMED JD) WAS EFFICIENT, PLEASANT WITHOUT WASTING TIME, AND THOROUGH. HE ALSO ENSURED I KNEW WHAT HE DID AND UNDERSTOOD WHAT WAS DONE. HE DID NOT TALK DOWN TO ME, PATRONIZE ME OR IGNORE ME WHICH CAN OCCUR IN THE COMPUTER REPAIR ARENA IN LESS REPUTABLE COMPANIES. HE WAS ON TIME AND KNEW WHAT I HAD DISCUSSED WITH THE SCHEDULER. HE REPLACED MY MODEM AND MOVED CRITICAL FILES AND PROGRAMS FROM MY OLD COMPUTER TO A NEW COMPUTER. AN EXCELLENT JOB - I WOULD USE THEM AGAIN.

ASK FOR JEFF DOUGLASS. HE IS IN REYNOLDSBURG AND DID A SUPER JOB OF HELPING AND TEACHING US!!!

STILL CANNOT E-MAIL THE SCANNED ITEM, BUT I NEED TO WORK WITH IT. HE REALLY CLEANED UP SOME JUNK THAT HAD GOTTEN INTO MY PROGRAMS.

I''M NOT SURE IF THEY DELETED SOME THINGS FROM MY COMPUTER. HAVING TROUBLE REINSTALLING GAMES AND CD BURNER, CAN''T PLAY GAMES ONLINE.

THE WEB SITE SAID SOMEONE WOULD CALL IN MINUTES, BUT IT TOOK 24 HOURS.

COMMUNICATION WAS LACKING. BREAKING COMMUNICATION. WHEN I TALKED TO THE PEOPLE ON THE PHONE THEY SAID THEY COULD FIX IT, BUT WHEN THEY SHOWED UP AT MY HOUSE THEY SAID THEY COULDN'T.