One Hour Heating & Air Conditioning - Cincinnati

Excellent service

Highly recommend

Outstanding service.

Wonderful!

Perfect!!!!

Did a great job and very courteous

Went great. It’s all working now.

Everything went well!

WE HAVE USED WILLIS HEATING & AIR CONDITIONING FOR THE PAST TWO YEARS AT OUR PREVIOUS RESIDENCE. WE HAVE HAD OUTSTANDING SERVICE OVER THOSE TWO YEARS. WE RECENTLY MOVED, AND WANTED TO CONTINUE SERVICE WITH THE COMPANY. DAVE BRYANT WAS THE TECHNICIAN ON OUR INITIAL INSPECTION AND SERVICE. HE WAS EFFICIENT, COURTEOUS, AND VERY KNOWLEDGEABLE. IN FACT, HE SPENT A GOOD DEAL OF TIME TEACHING ME ABOUT OUR NEW SYSTEM, AND NOTICED THAT SOME PARTS ON OUR AC NEEDED TO BE CHANGED IMMEDIATELY. HE SHOWED ME THE PARTS, ASKED IF I WANTED TO CHANGE THEM, TOLD ME THE PRICE BEFORE HE INSTALLED THE PARTS, AND ASKED ME IF I WANTED THE PARTS OR IF I WOULD LIKE HIM TO DISPOSE OF THEM. WILLIS DOES A GREAT JOB, AND DAVE BRYANT IS AN EXCELLENT TECHNICIAN.

THE TECHNICIANS WHO HAVE COME TO OUR HOUSE TO TUNE UP, FIRST THE A/C, THEN THE FURNACE HAVE NEVER FAILED TO IMPRESS US. THEY ARE COURTEOUS, CLEAN, AND EXTREMELY KNOWLEDGEABLE. ALL HAVE BEEN HAPPY TO HAVE US OBSERVE WHAT THEY ARE DOING AND WHY THEY ARE DOING IT. WILLIS PHONE STAFF AND DISPATCHERS ARE ALWAYS PLEASANT, HELPFUL, AND COMMUNICATE WELL.

THE WORKERS WERE ON TIME, ON SCHEDULE AND VERY NICE. THEY CLEAND UP AFTER THE WORK AT THE END OF EACH DAY. THE ESTIMATE WAS WHAT IT COST. I HIGHLY RECOMMEND THEM.

THE SERVICEMAN THAT CAME TO DO THE BELT INSTALLATION WAS A DIFFERENT ONE FROM THE ONE WHO DID THE TUNE UP. I CHECKED WITH HIM TO BE SURE THAT HE WAS HERE TO DO THE BELT INSTALLATION BEFORE HE STARTED WORK. HE DIDN'T REALIZE THAT'S WHAT THE APPOINTMENT WAS FOR; HE THOUGHT HE WAS SUPPOSED TO DO A TUNE UP. IN BOTH CASES THE WORK SEEMS TO HAVE BEEN DONE SATISFACTORILY. HOWEVER, THE POOR COMMUNICATION BETWEEN THE SECOND SERVICEMAN AND THE CENTRAL OFFICE WAS DISCONCERTING.

THEY WERE VERY METICULOUS. THEY WENT ABOUT THEIR JOB. THEY GAVE US ADVICE ON ELECTRICAL WORK ALONG WITH THE AIR CONDITIONING ADVICE. THEY WERE VERY NEAT AND CLEAN. THEY PUT ON BOOTIES BEFORE COMING IN. THEY WERE VERY KNOWLEDGEABLE ABOUT HVAC AND ELECTRICAL. THEY WERE VERY CLEAR ABOUT GIVING ADVICE ON ELECTRICAL WORK BY SAYING THEY WERE NOT LICENSED ELECTRICIANS. THE INFORMATION THEY GAVE US WAS VERY HELPFUL WHEN WE DID CONTACT ELECTRICAL COMPANIES. THEY WERE ALWAYS ON TIME. THEIR PRICE WAS COMPARABLE TO THE OTHER 3 ESTIMATES THAT WE RECEIVED. A+!

DECEPTIVE. I CALLED THEM TO PROVIDE A QUOTE ON A NEW AIR CLEANER SINCE WE WERE GETTING A LOT OF DUST IN THE HOUSE. THE SALESMAN CAME OUT TO THE HOUSE AND ENDED UP LOOKING AT THE FURNACE. HE TOLD ME THAT THE HEAT EXCHANGER WAS CRACKED AND I NEEDED A NEW FURNACE RIGHT AWAY. I CHECKED WITH ANOTHER REPUTABLE CONTRACTOR AND WAS TOLD THAT THE HEAT EXCHANGER WAS NOT CRACKED AND A NEW FURNACE IS NOT NEEDED. I DO NOT APPRECIATE WILLIS' DECEPTIVE SALES PRACTICE.

VERY NICE JOB, PROFESSIONAL, WILLIS WILL COME OUT AT NIGHT/WEEKENDS ON AN EMERGENCY BASIS, SERVICE CALL CHARGE IS HIGHER.

I WAS VERY PLEASED WITH THE SERVICE WAYNE PROVIDED. HE WAS EXTREMELY COURTEOUS AND PROFESSIONAL.

DID NOT SHOW OR CALL AT APPOINTMENT TIME.

THEY VISIT AT LEAST TWICE A YEAR AND HAVE ALWAYS CALLED TO SET UP A CONVENIENT TIME. OUR SERVICEMEN DO A FANTASTIC JOB AND COVER THEIR SHOES WHEN IN THE HOUSE.

AS SOON AS THEY COME IN YOUR HOUSE THEY PUT THE LITTLE BOOTIES ON THEIR FEET. I HAVE A SERVICE CONTRACT WITH THEM FOR THREE VISITS A YEAR. THEY HAVE ALWAYS BEEN PROFESSIONAL AND ANSWERED ALL MY QUESTIONS WITHOUT TALKING DOWN TO ME.

DID AN EXCELLENT JOB OF FIXING THE FURNACE AND GIVING IT A CHECKOVER (ITS 12 YEARS OLD) FOR ANY OTHER PROBLEMS. FOUND NONE. WE THOUGHT THEY WERE HONEST, RESPONDED QUICKLY TO A RAPIDLY COOLING HOUSE AT 9 PM AT NIGHT. DID A NICE JOB RESPONDED IN ABOUT 1 HOUR ON AN EMERGENCY BASIS

I HAD A FIVE YEAR PRE PAID CONTRACT. SOME OF THE TECHNICIANS WERE GOOD, OTHERS DID NOT DO WHAT THEY SHOULD HAVE.

HE ADVISE I WAIT AND SEE IF THE EXISTING HEATING SYSTEM WAS STRONG ENOUGH TO HEAT THE BASEMENT WITHOUT INSTALLING ANYMORE SYSTEMS. I HAVE SCHEDULED HIM TO CLEAN FURNACES IN THE FUTURE.

WE'VE HAD GOOD EXPERIENCES WITH THEM. WE ASK FOR DAVE WHO DOES A GOOD JOB & IS USUALLY BOOKED A COUPLE WEEKS IN ADVANCE. I THINK IT'S IMPORTANT TO GET THE NAME OF WORKER AT COMPANY THAT DOES THE WORK. SOME WORKERS AREN'T AS GOOD AS OTHERS.

LAST NIGHT THE CONDENSATION PAN OVERFLOWED AND THEY SENT SOMEONE OUT THIS MORNING TO LOOK AT THE PROBLEM. THE PROBLEM WAS CAUSED BY SOMEONE WEDGING A PIECE OF PVC PIPE UNDER THE DRAIN LINE CAUSING THE WATER TO FLOW BACKWARDS. IT WAS UNCLEAR IF WILLIS OR SOMEONE ELSE INSTALLED THE PIECE OF PIPE, BUT WILLIS FIXED THE PROBLEM AND WAIVED THE SERVICE CALL. I HAVE USED WILLIS MANY TIMES OVER THE PAST 10 YEARS AND FOUND THEM TO BE VERY FAIR, HONEST AND STAND BEHIND THEIR WORK.

WHEN THEY PUT IN FURNACE THEY DRAINED FREON FROM AIR CONDITIONER & DIDNT PUT IT BACK,. THEN FOR THE FIRST HOT SPELL THEY HAD NO AIR, & THEY COULDNT COME BACK OUT FOR A WEEK