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70 years of trusted experience
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YesWarranties
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5%
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Reviews
4.5463 Reviews
Showing 301-325 of 463 reviews
MONICA P.
01/2008
heating & air conditioning/hvac
+ -1 moreThey did an excellent job and stayed with the job until they got it finished. The job took about 12 hrs and they were here the whole day.
Description of Work: They installed a new furnace and air conditioner with heat pump.
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Yes, I recommend this pro
$10,000
Kendall D.
01/2008
heating & air conditioning/hvac
+ -1 moreWork performed was done promptly. Service agent answered questions very well.
Description of Work: Replace blower motor. Tune up. Replaced humidifier filter.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$688
SHERI S.
11/2007
heating & air conditioning/hvac
+ -1 moreMy appointment was scheduled for between 9 and 12 noon, and I gave them instructions to call my cell number about a half hour before arrival so that I could meet them at my home since I work during the day. By 11:00 I hadn't gotten a call and checked my messages at home and discovered they had called that number twice. When I called the office to double check, they assured me that they had the right number and that I would be next on the list. Around 2:00 I discovered that they had again called my home phone instead of my cell. When I called back to the office, I was told I was next on the list and that they would call my cell. Long story short, they didn't finally arrive at the house until after 5:30. I've used Willis for a number of years and have never had this kind of service. I will assume that this one time was a fluke. The tech was very apologetic for arriving so late, was very courteous while at my home, and performed a thorough check of my system.
Description of Work: I have a prepaid service contract with Willis that gives me two maintenance checks a year: Once in the spring for the A/C and again in the winter for the heat. They came out and completed the winter check on my heat pump heating system. The tech discovered that the Puron levels in my system were low and refilled for $135.00.
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Yes, I recommend this pro
$135
Celia C.
11/2007
heating & air conditioning/hvac
+ -1 moreThe service was fantastic! They are the type of people who are very aware of keeping your place clean when they come and they had enough people to complete it all in one day.
Description of Work: Needed a new high efficiency furnace and air conditioner.
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Yes, I recommend this pro
$8,000
Martha H.
11/2007
heating & air conditioning/hvac
+ -1 moreWonderful. Great technician-very friendly. Answered all my questions with a smile.
Description of Work: Furnace check and maintenance, changed filter.
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Yes, I recommend this pro
$130
KAREN W.
11/2007
heating & air conditioning/hvac
+ -1 moreOverall I am very disappointed and unhappy with the customer service from Willis. Slipping additional appointments in before a scheduled customer's appointment is appalling, especially when they had already talked to me and knew I was waiting at my "old" house for them to arrive. No one apologized or owned up to making the mistake. I wasted the better part of two days in a row just waiting for their techs to arrive at each house. Hopefully the work they did at each house was correct.
Description of Work: I hired Willis to do annual maintenance on my heating system at two homes I own. I used to use Airtron and found out they had merged with Willis this year. On 11/6, they were scheduled at my new home between 9 & 12. The tech didn't arrive until almost 1:00 and spent about 1 1/2 hrs. here. On 11/7, my appt. at my old house was for "after 2". I called at 1:45 to see when to expect the tech. I was told he was on a call, had another after that and then me. Two hours later at 3:45 I called again to see what was going on and was told that someone had slipped two more appointments in before mine. Supposedly no one would own up to doing that. The tech did not arrive until about 5:15 and was there for a little more than 1/2 hr. Between the two appts. the techs "recommended" about $150 in additional expenditures which I did not approve. I am accustomed to the good customer service of Airtron and don't see that continuing with the merger.
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$300
MICHELLE H.
09/2007
heating & air conditioning/hvac
+ -1 moreWe arrived home from vacation to a hot house. The air conditioning unit stopped working. Willis came out that day. The air conditioning coils had frozen and needed to thaw and they would be out the next day. Another person from Willis came out and added some freon and we had air.
Description of Work: The air conditioning unit stopped working.
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Yes, I recommend this pro
$200
Eric D.
09/2007
heating & air conditioning/hvac
+ -1 moreThe people they send out are very nice. They do a great job and are very meticulous.
Description of Work: They have been servicing our HVAC units since 2004.
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Yes, I recommend this pro
Headland H.
07/2007
heating & air conditioning/hvac
+ -1 moreProject went entirely according to plan, with prompt arrival of the technicians, efficient and friendly installation, along with laying of carpeting in hallways, boot gloves, and full clean-up and testing.
Description of Work: Installation of a new air conditioning unit, upgraded air filter system and thermostat.
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Yes, I recommend this pro
$5,700
JAMES & HELEN S.
07/2007
heating & air conditioning/hvac
+ -1 moreThey also took initiative to call us when time to come out. Would hire again.
Description of Work: Installed a new a/c & furnace.
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Yes, I recommend this pro
CAROL R.
07/2007
heating & air conditioning/hvac
+ -1 moreJob 1: Purchase a contract for the semi-annual service of the heating system. The office calls to remind me that it is time to make an appt for service & when the appt is for. This was easy & convenient for me. The tech calls me when he is near the house. He is always on time/even early. He puts on protective footwear when entering the house. He starts checking, cleaning, & repairing. He is fast, efficient, answers questions & gives info. I can call if there is a problem. Job 2: AC stopped. I checked the system, then I called this co., worried about cost on w/ends. They said cost was the same on the w/ends. She made an appt. for same day. Rod came early &, after a pleasant intro, got right to work. He fixed the problem & patiently explained, answered questions, gave advice, & told me what to do if a problem should arise again. I told him that I have always been happy with the co/tech who usually does my maintenance service. Rod's attitude & helpfulness impressed me as well.
Description of Work: Job 1: Dave did a thorough semi-annual ck, cleaning, & repair of my heating system. I don't know all that he does, but I have watched his procedure, & he is meticulous, organized, clean, patient w/my many questions, a good problem solver, very polite & congenial. When he finishes the job, he gives me a very detailed record of everything he has checked including all the #s & conditions of the equipment. Then he asks for my questions & gives very understandable responses. I have used this co for approx. 22 yrs, & he has been servicing the system most of those yrs. I m happy w/both the co & the service people.($85.) Job 2: A Sat. morning my AC just stopped, w/out any warning. A tech, Rod, came promptly to ck/out the problem. He did a thorough analysis, found the problem, & fixed it w/the agreement that if the same thing happens in the future, I should call the office, say that the info is in the computer to order a certain replacement part & to send a tech out to install the part.($87.)
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Yes, I recommend this pro
$172
TOM K.
04/2007
heating & air conditioning/hvac
+ -1 moreThey found a blown circuit breaker and offered to replace it in addition to the servicing. They diagnosed it during the initial visit but then needed to order a part. They initially ordered the wrong part, so had to reorder it. The mistake did not cost us anything extra. They were fairly friendly and I was OK with the quality of work, although the gentleman performing the work did not seem completely sure of what was wrong.
Description of Work: Our electricity usage had more than doubled, so we wanted to have our heating checked as well as have our heating and air conditioning serviced since they were both past due.
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Yes, I recommend this pro
$600
BRIAN S.
03/2007
heating & air conditioning/hvac
+ -1 moreI made an appointment with Dan Shepherd the salesman. He called to confirm the appointment about 30 minutes before and showed up exactly on time. After taking a look at my existing system, he gave me several options from which to choose, ranging from most expensive to most economical. He left a quote for three systems along with optional equipment. Dan presented all the options without any pressure to make the sale, and we chatted about other jobs that I need around my house. After a few days I called him back, and I decided to take the second most expensive option. I decided on a Trane three ton A/C unit with coil and new Trane humidifier. Dan then upgraded my A/C unit to the next most efficient model. He arranged for the unit to be installed within the week. Dan told me that the crew would arrive at 7 am and they DID! They did a great job, and left the site cleaner than when they arrived. The A/C is huge, and I expect to be able to store frozen beef all summer long!
Description of Work: Replaced existing A/C and condenser unit. Installed new humidifier. Replaced a damaged section of air return. Ran new air return from basement back to main unit. Installed new A/C pad and leveled A/C unit.
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Yes, I recommend this pro
$5,100
MARK K.
12/2006
heating & air conditioning/hvac
+ -1 moreJim the sales person came out within 2 hrs of phone call. During the meeting he took measurements, explained how furnaces were sized, & differences between them. The employees were professional highly qualified techs. They described entire installation process. No pressure for sale, he left brochures to review. He called prior to the installation to give us the exact time. Technicians Rich, Jason & Fred were very professional & personable, we felt comfortable w/ them in our home. They arrived on time were neat clean & did not leave a mess. They wore booties & completely covered the floors in the areas they worked & walked. Upon completion they vacuumed the entire basement carpet. Rich explained how to operate the furnace before he left. Everyone was comfortable with our dog. When they worked in the back they latched the gate, I did not ask them to do this they took the initiative. We are pleased w/ the quality of workmanship we have heat, the furnace runs better, & more efficiently.
Description of Work: After finding we had Carbon monoxide in our home we had several HVAC companies come to our home to check the problem and potential repair options. Because the heating exchange vents were cracked it was recommended that we replace the furnace. Of the 3 furnace companies we had out to our house during this time, Willis was the one we felt most comfortable with in terms of professionalism, quality, and price. We really cannot express how comfortable we were with Jim, Rich, Fred and Jason they were friendly and professional.
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Yes, I recommend this pro
$5,000
ANGELA J.
11/2006
heating & air conditioning/hvac
+ -1 moreVery well. They showed up on time, were extremely polite and really took care of my house. The only complaint I have at all was that they ran well over the number of days they estimated for the installation, while still leaving by 4 PM everyday. Nonetheless, they stayed in touch and kept me up to speed on the status of the project daily. They also were really careful to make sure I had heat/air every night when they left as I have a young child.
Description of Work: Installed a new 2nd zone HVAC system (and all ductwork) on my second floor. Also installed a new heat pump on my existing first floor system.
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Yes, I recommend this pro
$20,000
JEFF F.
10/2006
heating & air conditioning/hvac
+ -1 moreVery good. While it is my responsibility to initiate a call to Willis to schedule a service appointment, once accomplished, the work they did was excellent. They arrived promptly, asked a lot of questions pertaining to temperatures in various rooms, and delivered the system as expected.
Description of Work: I contracted with Willis to provide routine maintenance on my furnace and outside A/C unit every six months for two years. Work to be done included full inspection of the equipment, clean furnace filter, adjust humidifier, lubricate parts and system test. In addition, I receive priority treatment when the system breaks and get 10% off all repair related costs.
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Yes, I recommend this pro
$80
MARJIE C.
07/2006
heating & air conditioning/hvac
+ -1 moreThe sales person, Jim Griffith, was knowledgeable, informative and provided multiple options to replace our air conditioner unit. The installers were on time, very courteous, and professional. After the work was completed, I was given a review of the work performed to make sure it was to my satisfaction. I believe the price was fair as it was in line with another estimate I received. I would feel very comfortable hiring this company again for future heating and air conditioning needs.
Description of Work: Installed Trane air conditioner unit.
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Yes, I recommend this pro
$3,741
MIKE F.
06/2006
heating & air conditioning/hvac
+ -1 moreVery satisfied, on time, professional. I would highly recommend this company.
Description of Work: Service air conditioning system.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$85
Kendall D.
04/2006
heating & air conditioning/hvac
+ -1 moreOn time. On budget. Very professional in understanding our issues and making recommendations on solutions.
Description of Work: Installed new air filtration system. Installed new humidification system.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,900
LILIANA B.
03/2006
heating & air conditioning/hvac, chimney repair
+ 0 moreTHE INSTALLERS WERE PARTICULARLY COMPETENT, CONSIDERATE AND PROFESSIONAL. THEY EXPLAINED OPERATION OF THE FURNACE WELL, ANSWERED ALL QUESTIONS AND CLEANED UP VERY WELL. THE HEATING ENGINEER AND SALES PERSON WERE VERY EFFICIENT IN DISCUSSING OPTIONS AND REQUIREMENTS.
Description of Work: INSTALLATION OF A NEW, HIGHER EFFICIENCY FURNACE AND REMOVAL OF OLD FURNACE. ALSO A NEW FLUE WAS REQUIRED FOR THE DISCHARGE OF GAS.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$4,400
Myrna G.
02/2006
heating & air conditioning/hvac
+ -1 moreThey called me to remind me of the date and time, they came punctual. The technician explained me everything, answered all my questions, gave me advice on how to keep my gas prices low, etc. He found out we have a leak of carbon monoxide and we have to replace the unit. He put me in contact with his office so they could come to give me estimates on new furnaces. In the beginning I was unsure of the leak, so I called Cinergy and they came to confirm that indeed we have a CO leak and they shut my gas off. I recommend everyone to have a service like this because otherwise we would have never discovered the CO leak that can be fatal.
Description of Work: They came to do the service of my heating and air conditioning system. This time I didn't pay anything because it was covered for 3 services per year.
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Yes, I recommend this pro
$200
JEAN A.
10/2005
heating & air conditioning/hvac
+ -1 moreWHEN I MADE THE APPOINTMENT I REQUESTED THE FURNACE AND A/C BE CHECKED. WHILE THE SERVICE MAN WAS VERY NICE AND PROFESSIONAL HE SAID THE APPOINTMENT WAS ONLY TO CHECK THE FURNACE. HE SAID HE COULD CALL THE OFFICE, AND IF THE SCHEDULED ALLOWED HE COULD CHECK THE A/C ALSO, BUT IT WOULD DOUBLE MY COST. ELIMINATING ANOTHER SERVICE CALL SAVED NO MONEY! SINCE I WASN'T PREPARED TO PAY DOUBLE THE AMOUNT I WAS QUOTED I TOLD HIM NOT TO CHECK THE A/C NOW AS IT DIDN'T HAVE ANY PROBLEMS AND WE WOULDN'T BE USING IT UNTIL NEXT SPRING. HE CHECKED THE FURNACE AND REPLACED THE FILTER WITH A NEW ONE I ALREADY HAD. THE ONE IN THE FURNACE WASN'T DIRTY BUT WHEN HE TOOK IT OUT OF THE FURNACE IT JAMMED AND GOT RIPPED. THE FILTER WAS AN EXPENSIVE 3 MONTH TYPE BY 3M AND HAD BEEN IN LESS THAN A MONTH.
Description of Work: CHECKED GAS FURNACE.
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PENELOPE J.
10/2005
heating & air conditioning/hvac
+ -1 moreEXCELLENT PREVENTATIVE MEASURE. WE HAVE RENEWED THIS CONTRACT EVERY YEAR FOR THE LAST 11 YEARS. AS A RESULT, WE HAVE HAD NO ADDITIONAL SERVICE REQUIREMENTS DURING THAT TIME.
Description of Work: ANNUAL SERVICE AGREEMENT FOR HEATING AND AIR CONDITIONING SYSTEM. THIS INCLUDES ALL LABOR.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$159
PAIGE U.
09/2005
heating & air conditioning/hvac
+ -1 morePROMPT & PROFESSIONAL SALESMAN CAME TO OUR HOUSE WITHIN 48 HOURS FOR A QUOTATION. HE EXPLAINED ALL OPTIONS THOROUGHLY. WORK WAS SCHEDULED WITHIN 3 WEEKS OF ACCEPTING QUOTE. ACTUAL WORK PERFORMED IN 1-8 HOUR DAY. THEY LAID RUGS DOWN IN OUR HOME TO KEEP THE ENTRY/EXIT PATH CLEAN. REMOVED OLD EQUIPMENT AND ALL TRASH ASSOCIATED WITH NEW EQUIPMENT. WE MAY HAVE PAID 5% MORE THAN OTHER COMPANIES BUT WE MADE UP FOR IT WITH GOOD SERVICE.
Description of Work: REPLACED EXISTING HEAT PUMP WITH NEW TRANE HIGH EFFICIENCY VARIABLE SPEED HEAT PUMP.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$4,010
JOANN E.
09/2005
heating & air conditioning/hvac
+ -1 moreWILL'S HEATING AND A/C WAS VERY PROFESSIONAL. THEY CHARGED THE A/C SYSTEM AND TESTED IT TO BE SURE IT WAS COOLING AT THE CORRECT TEMP. THEY WERE VERY HELPFUL AND POLITE.
Description of Work: WILLS HEATING AND AIR CONDITIONING CAME OUT TO RECHARGE THE AIR CONDITIONING UNIT.
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Yes, I recommend this pro
$200
Contact information
756 Old State Route 74, Cincinnati, OH 45245
https://www.onehourheatandair.com/cincinnatiALService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
OH47715
Trade License Locale
OH
Trade License Authority
Ohio Construction Industry Licensing Board
Trade License Expiration
07/06/2022
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
One Hour Heating & Air Conditioning - Cincinnati is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
One Hour Heating & Air Conditioning - Cincinnati accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, One Hour Heating & Air Conditioning - Cincinnati offers free project estimates.
Yes, One Hour Heating & Air Conditioning - Cincinnati offers eco-friendly accreditations.
Yes, One Hour Heating & Air Conditioning - Cincinnati offers a 5% senior discount.
Yes, One Hour Heating & Air Conditioning - Cincinnati offers emergency services.
Yes, One Hour Heating & Air Conditioning - Cincinnati offers warranties.
One Hour Heating & Air Conditioning - Cincinnati offers the following services: Air Conditioner Maintenance, Repair & Installation, Air Handler Maintenance, Repair & Installation, Boiler Maintenance, Repair & Installation, Oil & Gas Furnace Maintenance, Repair & Installation, Geothermal Heating & Air Conditioner Installation, Heat Pump System Repair & Installation, Duct Cleaning, Indoor Air Quality Improvement, Thermostat Installation, and HVAC System Protection Plans
Commercial HVAC Services
Contact information
756 Old State Route 74, Cincinnati, OH 45245
https://www.onehourheatandair.com/cincinnatiALService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day