One Hour Heating & Air Conditioning - Cincinnati

Excellent service with friendly technician.

They are just friendly people and they do very good work. They are very reliable and always show up on time. I would highly recommend them. They are very professional.

I think that they are a very reliable company. I have been using them for at least four years and haven't had any problems. They are very thorough when they are checking things out in both my furnace and air conditioner, so I really trust their judgement and reocmmendations.

Went flawless. Entire process took less than a week. Everyone was professional, prompt, and easy to work with. Pricing was in line with other quotes that I had received. Would recommend Willis to others. We will be using Willis in the future if necessary.

After a lightening strike fried the thermostats and hvac controls in two furnace/ACs and two heating/cooling zones in our home, a Willis rep came quickly, when promised. He rapidly assessed the damage and clearly explained the options I had to repair or replace the damaged components. After agreeing to an action plan, he rapidly made the repairs and meticulously cleaned up after his work. He was courteous and efficient.

It went very well. They are professional, punctual and succinct. They arrive in a Willis van, are professionally dressed and clean cut. They take care to cover their shoes in our house. They are always pleasant to deal with.

I had several estimates from other companies. The reason I chose them was they came into my price range with a practical solution with a good brand name furnace. I am fairly happy with how everything turned out. It has worked really well. My heating bills were a little higher than I thought they might be, but there may be other reasons for that, such as the duct system that I did not want to replace at the time. There were a couple minor things that happened while they were doing the job. There were bricks that got knocked out of the foundation, but they did come back out to fix the problems, so that was ok. It was not a particularly easy installation because it is a small basement, so they had a limited amount of room. It did take them a little longer, but they did bring in extra help at the end of the day to get the job done. As far as the financing options went, I was maybe not as happy as I could be, but in every other aspect they did pretty well.

I called after seeing a coupon in a reach magazine advertisement, only to find out that the advertised special did not apply to oil furnaces. It's funny, because I didn't see anything that disqualified oil furnaces, not even in the fine print. Oh well, I figured the $119 dollars would do. Willis is close to our home, and we've used them one before when we had an estimate done on replacing our system. The gentleman who came seemed to know what he was doing, answered all our questions, and worked on the furnace for at least an hour. He said he fixed a problem we had been having with loud noise upon start up, so we'll see once the cold hits us. He was supposed to be getting us a price on getting some sort of shut off valve but we haven't heard back yet, I suppose we'll have to call and request the info next time around so that our filter can be changed. Overall happy with the service, hopefully our furnace will be fine tuned for winter.

The serviceman said the compressor was shot and we needed a new unit. The quote was almost $10,000. I had other companies come to quote also. One guy was familiar with our unit and said it should not be dead yet. He said these old Tranes have lasted 30 to 35 years and it should have many years of life left. Upon inspection, he discovered the 2 fuses, on the side of the house, right by the unit, exclusively for the unit, were blown. $18 and 2 fuses later we had plenty of cold air. It's been 6 months trouble free. Because the Willis serviceman was not thorough, he almost cost us $10,000. YIKES! Then it took a long time for them to refund my service agreement money. National Heating & Air, namely Steve Lynch, saved us big bucks and is now our choice for quality A/C service.

When the gentleman came out he made me feel very uncomfortable by following me around my house. Everything I said he questioned. He was very aggressive.

Generally went well. Very helpful on the phone setting up appointment. Technician missed appointment window by more then 3 hours. Did not receive notification of the delay. Had to call to find out that they were running late. The technician was very professional answered questions, gave advice on operating the system and appeared to do a thorough job.

I will never do business with them again. There was absolutely no follow up on the quote. They just assumed that I would go ahead and use them. On the maintenance agreement I have with them, they haven't come out once to uphold to it. I had to go with a different company and purchase a completely different agreement. They refuse to give me my money back.

They are very good. They have been prompt as far as showing up and I feel that they are reparable as far as the equipment. I think they are honest. The service people are very professional, courteous, and polite.

Overall experience was good. He was punctual and took the time to explain all of the options and to review the current system and configuration of the duct work. Did not feel pressured for any "extras". Felt the Company and product were good, but ultimately decided to go with another company solely on cost.

I think they do excellent work. They are very prompt. They call and tell us when they will be coming, so we don't have to worry about it. When they come in they will put booties on their shoes to protect the carpeting. They are very efficient and polite. We have used them since the year 2000.

They have an ad in the phone book stating, "Speak to a live, Willis professional service service representative 24/7." Their Ad in Angie's List says 24 hour Emergency Service 7 days a week. I started calling at 9:30 am stayed on hold for 30 minutes at a time, took small coffee refill breaks and tried again. This went on until 11:00 am; no answer.

I have been using Willis to service my AC/Furnace for 7 years. During the spring servicing, I was told that my 18-year-old air conditioner was leaking and needed other repairs. I decided to replace it and the furnace with new, more efficient equipment. The Willis salesperson, Keith, came out promptly on a Friday; he explained my options (including information that an AC with a SEER greater than 13 was not necessary for this area). I got an estimate from another company, which was in the same range. Because Willis could do the work the next Monday, I decided to go with them. I was very pleased with the installation. The 2 technicians worked quickly, completing the work in about 5 hours.

It went great overall. He actually found out that the other company that I had been using for years had not been cleaning my coils at all like they said they had been doing.

I selected Willis from the three bids I obtained from top rated companies on Angie's List. Willis gave me a range of options from a basic one burner furnace to a high end dual burner with variable fan furnace. The salesman recommended I go with the basic model given we did not plan to be in the house long enough to recoup the investment in the higher end models. I chose Willis because the salesperson gave me information to make my own decision without high pressure and they had the lowest price. The technicians who installed the furnace were professional and courteous. The installation went smoothly except the air conditioner would not start up when they did their final checks. Initially, the technician thought the air conditioning unit was broken. This made me wary since it was working at the end of last cooling season. However, the technician called his boss, who has more experience, and they traced the problem to a disconnect switch that they replaced for no charge.

This service involved multiple visits from different Willis technicians. The first technician came out and saw that the outdoor heat pump was encased in ice and informed me he could not do anything until it thawed. The second technician came out a couple weeks later to diagnose the problem. The third technician came out and installed the replacement circuit board and sensor in about 30 minutes. All 3 technicians were very friendly and seemed knowledgeable considering the number of questions I asked. I pointed out to the third technician that even on days when it was 60 degrees out that my emergency heat kicked on when I tried to raise the indoor temperature 2 degrees or more. He said that was normal since most thermostats have a range of 2-3 degrees before they will kick on the emergency heat. Not saying he is wrong, but I am not completely sold on this. All in all, I was very happy with the service that I received and would hire them again.

I feel we paid a reasonable price for the work they did. The cost was in line with other estimate we received.

I bought their service contract for year - three visits. I am happy with their service.

Called for furnace tune-up. Appt. was set for two weeks later. Tech, Les Smith, arrived, checked the furnace and then put the panel back on the furnace and the furnace wasn't working. Said that the furnace needed a $200+ part & that he didn't have the part on him & it would have to be done the next day. We refused, saying that the furnace was working when he arrived. He said he didn't check to make sure furnace was running before shutting it down. We told him this wasn't an emergency call & we'd had the appt. for 2 weeks, so obviously the furnace wasn't dead. My husband called the company & insisted that they get someone out to the house to fix the furnace that day and they refused. Smith talked to company & they agreed to do work/part for free - but still not that day. We checked furnace after Smith left & panel was on upside down! Furnace kicked right on & has worked ever since.

I have a periodic problem with my furnace. They checked out the furnace and said everything was fine. We started smelling gas outside of the house. The gas and electric company came out and said it is a problem with a delayed ignition. When I contacted Willis, they said I would have to pay the service fee again. The technician was great but the customer service people are horrible.

There was nothing wrong with the them and they took it with them. I thought I would have been able to keep it and give it to someone else that needed one. They offer different plans for the seasons that give you a discount on the work. They also offer coupons on their website.