One Hour Heating & Air Conditioning - Cincinnati

We had a good experience with them. They sent out a salesman and gave us our options for the heating and air conditioning. We chose them just out of customer loyalty.

They seemed to be fine and were punctual. They were accommodating. I signed a contract with them. They had worked on the house with the previous owners and also had worked with the neighbors, so I chose them.

We bought an older home in June 2009. It had been remodeled by the previous owner so we do not know what is 'behind the walls'. We are encountering problems as we continue with some other updates.. Everyone with Willis was great to work with. They arrived on time and worked as a team to get the old furnace out and removed from our property. The new heatpump is wonderful and so quiet compared to the oil furnace! The electrician replaced our small electrical panel with a much larger one for $300. My husband had planned to replace this panel and add larger one and he was very happy with this price. Willis made sure the work they did was up to the highest standards. They were all very professional and friendly. The sales rep is handling the rebates. One is due from Bryant and we already have the $200 rebate from Duke.

The installers arrived on the day of installation at 8:00 a.m. as promised. The old furnace and exterior air conditioner unit were removed and set at the curb. Modifications were made in the house for the new units (these were increase in support structure to hold the larger, energy efficient exterior ac unit and modification of the plenum above the furnace for the new air conditioner coil). When the installers were ready, the new equipment was delivered and the old equipment picked up. (I was amazed at this coordination as to not have new equipment and old equipment sitting around the exterior of the home.) The installers worked continually and were finished by 4:00 p.m. I was provided a walk through and tutorial of all equipment when installation was completed. I was provided tips on cleaning and maintaining all equipment by the "head" installer. The basement and exterior area were left clean and undamaged. The system has been a great improvement to our home. I feel like I have a good understanding of the equipments' operation and can maintain it.

The workers from Willis were on time and reasonably priced. They gave me excellent service. They did quality work and I was very pleased with them.

I have had mixed experiences with Willis. Overall they have typically provided me with good service in a timely manner. They usually show up around the time that they say they will and get the work done in a timely manner.

We have used them for years to maintain our furnace and AC - sometime repairing parts and other times replacing entire units.

They wore overshoes and didn't come in with their boots on. The air conditioner seems to be working.

I had a very pleasant experience working with them. The whole project took about six hours to complete. I really like that when the gentleman came from Willis he admitted that he could sell me anything, but that I wouldn't need anything bigger or newer. I was glad that he didn't try to up-sell me and he was very straight forward with the information. The sales man was very good as were the gentlemen who came out to do the install. They were very accommodating to me.

The installation went very well and all the work was finished in approximately eight hours. They arrive early in the morning and on time just as they had said they would. They worked as a three man team ( Brad, Fred, Jason ). After the installation was completed Jason went over every piece of equipment and explain how each operated. They removed the old furnace & A/C and hauled it away. All trash and debris was cleaned up after the work was completed. The employee's were very professional and knowledgeable. I highly recommend them. Contact Keith Adams for a free estimate.

My rating is B+. I had to get a new furnace and A/C because, they were both very old and the furnace had a large crack inside. I found an ad for Willis in a local coupon mailer for 20% off (because it was the slow part of the season, which I would recommend people wait for if possible) so I called them for a quote. I mistakenly scheduled two companies to come by my house at the same time on my lunch break, the other company (we'll call company B) sales man seemed very nervous and uneasy about this predicament. The Willis salesman was not phased by it at all, he completed his evaluation (He did a load calculation, and was the only one to do so, others said "I'll do the calculations later") he kindly gave me his written quote with all the details, brochures and information I needed. Company B salesman left after taking some measurements and trying the hard sell for his company, saying he would call or email me about the quote... I never heard back from him. Company C salesman was basically an idiot to put it as nicely as possible. He had no idea which of his products would qualify for the $1,500 tax credit (which Willis salesman did no problem) and even required contacting the local manufacturer sales representative. He even tried to make me commit to going with his company before I even had the model numbers! Not only that, but doing a little research, I found a website that allowed me to determine if the furnace/AC unit would qualify, but again the moron didn't give me specific model numbers and couldn't even after I specifically requested. Every time I spoke with Salesman C, he rambled on and on about how great his company was, and how they can beat any price, the Willis salesman contacted me a few days later to see if I had any questions and was not pushy at all. The installation crew was a good group of guys, they came a little late because they had to do some refresher training which I wasn?t notified about but they got the job done by 5pm as I requested because I had to go somewhere. Throughout the day there a few extra guys came to help out, but the original two were there the entire time. The crew was courteous, worked hard, and asked for my opinion on where to install the ventilation pipes. Only time will tell if this system is durable, robust and worth the money, but so far I?m happy with everything except having to spend $7,800.

They are technically competent, thorough, and they are good about communicating any problems and explaining the different options that are available to me.

The service men who come are very knowledgeable and very courteous. They cover their shoes so as to not bring dirt into the house. They call and remind me when it is time for a service.

Very professional and thorough, took plenty of time, explained everything very well, gave me information about the system that I did not know. Tried to sell service contract (as did the office when I called for the appointment) but not a hard sell, took "no" for an answer without an argument. Gave nice Angie's List discount.

They are professional and efficient. They are timely. I call and they are usually here within a couple of days.

Their staff is very professional and prompt. They come out twice a year for service on the air conditioner and the heater. They also installed our whole house humidifier that they also service. We will continue to use them.

Anytime I call them, there is never an issue in finding my information. I have been with them for eight or nine years now. They are punctual and they follow up with you. If there are any issues or problems in sticking to the time they are supposed to come, they will call you to let you know right away.

Our filters on the furnace were starting to get sucked into it because they didn't fit correctly. This company came and worked on the duct work so the filters fit properly. After they came we didn't have any more problems with it. We liked what they did.

Willis Heating & Air Conditioning was very prompt and knowledgeable. I have had no problems working with this company. I will use them again in the future if needed.

They were pretty good. They were prompt and I didn't have to waste a whole day taking off of work. They called me and I was able to come within an hour to meet their service man. They seemed reasonable. The man came out and he really couldn't do anything because of a miscommunication involving a separate company, so he only charged half the price for the service call.

The results have been very acceptable, but I haven't been there to see them while they do their work.

We were totally satisfied with their service. There were no complications at all. They wore booties inside the house. They were here exactly when they said they would be and only took half the time I thought it would. They left my house clean. They delivered on all expectations.

They were great. They got it going at 11 o'clock at night and came from the other side of town. The man was very friendly and nice. It took him five minutes and then he even cleaned my filters. He went the extra mile. I was very satisfied with them.

The service person was very professional, and was very patient in answering all my questions about our system.

Everything was excellent. The only problem was that the inspector came out and said, "No, it wouldn't work". They came back out and fixed their work, though. Also, they fixed more work and he indicated that the inspector was picky.