One Hour Heating & Air Conditioning - Cincinnati

I got a call the day of service verifying that I was home. The technician arrived within 20 mins of the call. During the inspection of our furnace, the technician noted that oil was leaking from the sealed blower motor. He advised me of my options including watchful waiting but I elected to avoid furnace failure and get it replaced. He replaced the motor for me on the same visit. Since I had just signed an annual service contract with them, I received a discount on the cost of the replacement motor and installation.

Very good, they were very professional, courteous, and did a great job explaining what they did (e.g. when to change the filter, warranty on the humidifier, etc.) Furnace works fine. One note, not only did they run a tarp from the front door all of the way to the furnace, but they also wore paper shoe-covers. Very nice touch.

Everything went great. They did very well.

Excellent service. I called first thing in the morning, and they were able to send out a technician later than same day. I'm not sure if they gave me a higher priority because of the gas leak, or just because they had technicians available - but I certainly appreciate getting the work done so soon. Technician was prompt and very professional. Took his time to check all relevant components of the furnace. Was very patient with answering all of my questions. Gave me the Angie's list discount, even though I forgot to print off the coupon. Highly recommended!

After getting quotations from 3 companies, this one was in the middle, but the salesman doing the evaluation of the job was more comprehensive than the cheapest bidder, and had a unit that was efficient enough to qualify for the tax credit, which the highest bidder did not have. He was also patient with my long contemplation process and multiple calls asking for more info. He also seemed honest with me, saying that the new unit will probably only save me a little money since I don't use my HAC so much (but the tax credit is a good deal, and I could see that my old compressor outside was looking beat). When I decided to go with this provider, scheduling was fast. When the workers came, they used shoe covers and laid carpeting to not dirty mine, and worked diligently all day. They also had to call in another technician to bring in a component that was missing in the kit and to discuss a technical issue -- that person was quick to arrive and they all spoke with each other professionally. When done, they cleaned up well, and explained the system and controls thoroughly to me and answered all my questions, despite my technical ignorance. I was concerned that the new unit is quite a bit larger than my old one, but the technician explained how that contributes to the energy efficiency, so my doubts were quelled. The technicians did NOT try to sell me any add ons, like service agreements. In fact, when I asked about the need for servicing, they told me that my new unit would need much less servicing than was my understanding. I've been using the new system for a week now and it is working flawlessly.

When my furnace went out in October, I contacted Willis who had successfully serviced the furnace in the past. The furnace was needed repairs that were cost prohibitive given that it was 15 years old. I received estimates from Willis and three other companies. Les David, who did the sales for Willis and provided the estimate, confirmed information to me that I previously investigated online about furnaces that substantiated Willis' credibility. Les was polite, professional, and patient given that I chose to research other companies and estimates. Even though Willis was a bit higher on price, I chose Willis based on their prior repair work on my existing furnace, reviews in Angie's List, and consumer information about the need to have reputable company to do the new furnace installation. I chose the Bryant Evolution Plus 95c (95% AFUE) based on the system's reliability, features to reduce energy costs, capabilities (i.e ties into and manages my Aprilaire humidifier from the programmable thermostat), and warranty. While a little more than I wanted to spend, the energy savings/system efficiencies should pay for itself over the next 2-4 years. Also, by purchasing the 95% AFUE, I received a form for the $1,500 federal energy tax credit and a $200.00 check back from Duke Energy. For the installation, the two installers from Willis arrived on the scheduled date/time in the early morning and took into the early afternoon to complete the install. They were both very knowledgeable, professional, and courteous in their work. The installation was completed on time, with quality, and to the exact estimate originally provided by Les Davis. The installer showed me how to run the programmable thermostat to include the humidifier that was connected to the furnace. He went through the owner's manual and I understood how to use the new furnace going forward. When working in the house, they put down rollers as not to get my floors dirty when bringing equipment in and out of the house and they wore shoes covers not to track in dirt. Upon completion, my basement was cleaned as it was before they arrived. Overall, I was very pleased with the installation and the service. I plan to use Willis to maintain the new system going forward and would recommend them to my family and friends.

Wonderful company to deal with from start to finish. Salesman was professional, helpful and gave us several options for the furnace and AC. Installers arrived a little before 8am on the scheduled day and by 5pm we had new furnace, AC and humidifier. The new duct work made a noticeable difference that night.

We were able to get an earliest available appointment in two weeks from 3-7pm, and we waited for the service guy to show up that day. When there was no sign of him, we called to check and were told that it is one more week later. Of cause we waited for the service guy to show up again, and at 6pm got an "I'm sorry" call. We were annoyed but not p***** off until the end of his lengthy explaination, when he said " your's is JUST a tuneup, right?".

Great quality service, and a very good price. There were a few problems initially, such as sending out a tech to do an AC tune up in the rain. However, at the end of the day they made it good, and did a very thorough and high quality job. They were also very flexible around slotting a follow up service call. The service was much more comprehensive than the one a received from the company that installed my AC and Furnace. The service technician was helpful, polite, and informative.

We called Willis for a quote because they had done previous maintenance on our units. We also got a quote from a competitor. Willis quote was higher, but our research determined that the Willis quote was for higher model units which we preferred. They also agreed to a small price adjustment after we shared our competitor quote. The professionalism of the Willis salesperson was also a reason for choosing Willis. He allowed us to ask a lot of questions and responded quickly. The work was scheduled within a week and a team of three installed both our units in about 6 hours. One of the installers noticed a problem with our water heater and alerted us to a potential problem. We appreciated that. We had no installation issues. The A/C is working fine. It's too soon to use the furnace, but we are confident that if we have issues that Willis will address appropriately.

The overall project went very well. Two Willis installers showed up, on time, the day of the schedule install. They had the new system installed and operational within 5 hours and cleaned up all extraneous debris inside and outside the house after the job was complete. The work they performed was exactly what was quoted. The A/C has been working great ever since.

Started having issues with my A/C (stopped blowing cold air), and since it was pretty old I decided to just turn it off completely and call a few companies from Angie's List to come out and give me estimates on a replacement unit. Willis was one of the last companies to come out and the salesman was very nice, courteous and knowledgeable. He even waited patiently as I sped back to the house from satisfying my crab leg craving (he was a bit early arriving). Although he gave the highest estimate of all the companies, after comparing the work each company was going to do and their prices, I felt most comfortable with Willis and the salesman's overall presentation. After getting all of my ducks in a row and making my final decision, that Thursday I sent the salesman an email that I was ready and would like to schedule my install for the following Monday. He replied and said that he had no openings for Monday, and he could schedule for Wednesday, August 11th. *gasp* "WHAT?!?! I have to wait almost a week??? It's hot as Hades!" But then I figured I could tough it out since it had been a week since my air had been off so far. However by that Saturday, I was having second thoughts and thought maybe I should cancel Willis and call that other company instead that says they install temporary A/C units until they can get to your install date! It was hard but I stuck it out and promptly at 8 AM on 8/11 my installers were here and ready to work. They did a pretty good job, cleaned up after themselves, and explained how to control the system beautifully. The new unit and digital thermostat have been working well for a month now, and I'm glad I was able to enjoy my new A/C before it started turning cold.

After positive experiences with Willis doing tune up work on our HVAC system following the purchase of our house nearly 4 years ago, I decided to use them for the replacement of our HVAC system since it was over 20 years old and the A/C was having trouble keeping the house cool during really hot weather. The sales process went really well, and the sales person responsible did a great job providing information, answering questions, and providing the final quote. This was done without ever resorting to pressuring tactics or other unsavory sales gimmicks. The installation went really well. The technicians obviously were experienced, consulted with me when necessary, answered all of my questions, and did an expert job with the work and associated cleanup. The only hitch to the whole process was that during the installation, our deep freezer lid was damaged (most likely from being stood on) which prevented it from completely closing. After I brought this to the attention of Willis, they sent someone out to take a look, followed up with their assessment, and took responsibility for getting it fixed. While the back and forth of this process took a little longer than I would have preferred, I am very satisfied with the resolution and the work Willis did to make things right.

It was a weekend so we filled out the form on their website to hopefully get someone out on Monday morning. They never bothered to respond.

I contacted Willis Heating & Air Conditioning to evaluate and fix the underlying problem causing our air conditioning not to work. They were able to schedule an appointment the next day. The technician, Don Frederick, arrived within the scheduled time frame. He was very pleasant and worked quickly. He determined that one of the high voltage fuses went bad on the air conditioning unit. I had fuses on hand and asked him to use one of my fuses. Don installed the fuse for me and confirmed the air conditioning unit was functioning properly. I have used Willis for my HVAC needs for several years. This experience confirms that I selected the right company.

The repair needed to take place at a rental unit and they arranged access with my tenant and got the job done in a very responsive way. So I greatly appreciate that aspect of dealing with them.

My entire experience with Willis has been disappointing from start to finish. I called to have my unit serviced and the operator told me three different times exactly how busy their schedule was and that I was lucky to even be booked. It took four days from the date I phoned to have a service man come to the house to provide an estimate. The dispatcher called at 5:30pm to inform me that they were en route, but I didn't have someone on site until almost 7:30pm. Despite being obscenely late, my technician was professional and thorough; however he did go out of his way to reinforce exactly how busy the company's schedule was when explaining the repairs that needed to be made. I scheduled an appointment to have the low voltage wire re-run through my basement along with the seasonal cleaning/maintenance program he recommended. The same service man returned two days later and re-wired the unit, but when asked whether or not he had also cleaned the unit, I was informed that he was "too tired" and I would need to call and re-schedule that part of the maintenance for the next week and he would "stop by on his way home some night-- if he had time." Thus, it will take 3 visits to complete work that was promised to have been done in two. For a company that prides itself on a high level of service, I did not receive any reinforcement that my business mattered. Rather, by reinforcing how busy they were, I felt as though adding my minor service to their schedule was more of a burden. For this reason alone, I will be taking my business to someone who values my patronage in the future.

Very, very professional. These guys know what they're doing, they work quickly, installed everything correctly and I couldn't be more satisfied with the result. Two trucks came in the morning, by mid-day the old units were out and most prep work was done, by end of day a third truck arrived to help and the job was finishted. One day... new heating and AC. Excellent work. Only drawback was the price. It was not the cheapest, but worth the extra cost to have it done quickly and professionally. (2010 federal energy credit eases that a bit) Footnote: Get a variable speed fan if you can spring for it. It's amazing how you can't hear the unit come on or go off, but it's always there pushing as much air as it needs to. Extremely quiet and comfortable.

Great. On time. Very professional. Also had a new installation of a heat pump and duct work last year.

It went wonderfully. I thought they were super for teaching me how to use the programmable thermostat, and I was very pleased.

We liked them a lot. They were very professional. When I called them the lady that answered the phone was right on top of things. They came out quickly. The man that came out was very knowledgeable. We have an old house where our furnace is like a dinosaur. He was able to take care of it and explain some things about it to us. He did a great job. The price was very reasonable. He spent a good amount of time and he was thorough so the price was well worth it.

The installation crew arrived on time and got right to work. They cleaned out all of the old equipment. Installed a new return air duct. Installed the new furnace, air conditioner, old humidifer, thermostat all in less than a days work. We haven't had any problems.

It was excellent, they did everything right. The guy was very knowledgable. We built our home 30 years ago and they installed the unit then and we have stuck with them ever since.

We are very happy with them. They are downtown, and they have been around for a long time. They were very knowledgeable, courteous, and prompt. They cleaned up after themselves.

They did a fine job. They were responsive and there were a couple of follow up items and they came back right away to correct them. They have been good.