One Hour Heating & Air Conditioning - Cincinnati

Came quickly to fix the problem as we didn't have heat. Very professional.

They were good, efficient and clean. Very satisfied with how they handled themselves. They weren't just trying to sell. He gave good options. It was a good experience.

They are fine. You make an appointment with them and they are here, they do their work and that is the beginning and the end of it. They are pretty knowledgeable. They sure come when they tell you they are coming and they are good about phoning ahead. It is obvious that my hearing is poor at this point so I make sure that they understand that. So if I am working in the basement and they are at the front door I won’t even know they are here since I don’t hear the door bell. Anybody who comes here is told the same thing. Price wise I find them competitive.

I have used Willis One Hour Heating and Air Conditioning in the past in my old house. I would give them an 'A' all the way across the board. As far as them being able to assess the problems here I give them an 'A'. I haven't had the work done and I will have the work done in the next 30 days to correct the problem that the previous service provider left. My house has zoning. The other company's installer cut the wire to the building's boxes and left it. The system in the house was never able to heat properly or cool properly. Over the course of the year when I kept asking the other company, they came out and they added some duct lines to my daughter's room which helped my daughter's room but really took away from the rest of the house. Every time I call them to balance the system, they never came out and did any of that. They were always looking at the furnace if the furnace is working properly or if the heat pump was running properly. They never addressed the problem at hand. The do a lot of installs and I was actually disappointed. I actually contacted them through Home Depot. They were both, on Angie's List and a provider for Home Depot. Willis One Hour Heating and Air Conditioning haven't done the work yet. The last time they came was in December of last year.

$450 for a thirty minutes service call on a twenty dollar transformer. I discussed my concern with the customer service manager, Mary Andrews and emailed Joe Gertz, the GM, the cost of the part from Grainger, but the company did nothing. I had them out three times in two months and found there pricing doesn't make sense as at times I was charged a $95 service fee and other times was not.

I have been using them for about 26 years. I have always had a good experience with them. They always do a good job. I always feel they are a little on the high side with price; however, with their quality of work it is worth it.

The service tech was to the house in good time. He diagnosed the problem and was very professional. We had an issue that required an electrician. Given the lateness of the call I felt the service fee was more than reasonable.

Punctual and completed within time promised.

Our heatpump system and back-up heat was not working - our thermostat was blank. The technician arrived in a timely manner, was courteous, polite and made sure he didn't track snow/wet into my home. He quickly found our issue, it was a minor shorted wire, and got us up and running! I will request Jim the technician in the future!

We have had them for years. We would definetly recommend them !

I am always pleased with the service from Willis One-Hour. The service technicians are always prompt and professional. They always wear disposable booties on their shoes so that they don't track dirt into the house.

They did our biannual furnace check up. They always take their time explaining things to me & are very thorough. We have kept a contract with their service for over 10 years. With the contract parts & services are covered & we have saved a bundle with it.

Semi annual service

Called Willis to service our air conditioner. They "fixed" it only to have to come out a month later to "fix" it again, then again the next summer. Each time, charging a service fee and each time an issue dealing with their scheduling desk. One time, the serviceman didn't even show up because of a lack of communication with their call center and the dispatch. After 4 service calls, each with a different diagnosis and a total of over $800 in repair and still no working A/C, we finally called a different company who easily diagnosed and fixed the problem for good. I feel ripped off and misled by Willis and will never recommend them to anyone.

Willis One-Hour Heating & Air Conditioning installed three (3) TRANE Heating units when my house was built 8 years ago. For 8 years now, Willis has been doing the maintenance service on these units twice a year. In October, the Willis tech was on the maintenance service call at my home, and after inspecting the first TRANE Heater, he says that he found a "crack in my heat exchanger." He says that the unit is unsafe and needs repair ($1200) or even better, he recommends getting a new unit (around $5000+) because "this is when these heaters start to have major problems." I told him that I'm not going to replace an 8 year old heater, then he tries to tell me that the unit is unsafe and that they have "financing options." He shows me a paper copy of what a cracked heat exchanger looks like, then shows me on the camera the "crack" he found. Needless to say, the crack he found using the Super HD camera doesn't look like the pictures he showed me of a cracked heat exchanger. I had him continue to the 2nd unit, and he says that he found a crack in that heat exchanger as well!! Again, he tries to convince me to get new heaters. I told him that was not going to happen. He shows me on the camera (because I asked to see it this time) and again, the "crack" doesn't look like the crack in the printed picture of what one should look like. He then went to the 3rd furnace, and low and behold he finds another "crack" in that heat exchanger as well. I had him show me the camera again. So I waited for him to write up the paperwork and he makes me sign papers that have (in big bold letters) "NOTIFICATION OF UNSAFE APPLIANCE", tags all 3 of my units as unsafe, and puts a card on the thermostat saying that "MY APPLIANCE HAS BEEN TURNED OFF DUE TO AN UNSAFE CONDITION." He then turns off my thermostat. Complete scare tactics, since there were NO ELEVATED LEVELS OF CARBON MONOXIDE at all during his testing!!! So the tech gives me an estimate to repair the units at approximately $1200 per unit!!! (By the way, I later found out that the heat exchanger is a 20-year warranty covered item through TRANE.) The tech then convinces me to give him a refundable deposit of $100 per unit ($300 total) to order the part and get in the queue to have the repairs made. The next day, I called Duke energy, and they came out and found ZERO readings of Carbon Monoxide, and the Duke rep alerted me of a troubleshooter story on Local 12 about the SAME EXACT STORY AS MINE with Willis' One-Hour Heating and Cooling. I then called the manufacturer TRANE, and explained to them the situation. They were extremely skeptical of Willis finding material cracks in ALL THREE of my heat exchangers on the same day, on 8 year old furnaces, when there is a 20-year warranty on heat exchangers. TRANE highly recommended getting a 2nd opinion. I not only got a 2nd opinion, but got a 3rd opinion as well given the scare tactics and the dangers with Carbon Monoxide (not to mention having Duke Energy give me their opinion as well). BOTH of the other two HVAC companies found NOTHING wrong with the TRANE units, and said that I should get at least 20 years of service from these units. They both said that it was ridiculous to tag the units as unsafe. That was all I needed to know that Willis One-Hour was a completely unethical company, and they tried to take advantage of me. I had the manufacturer (TRANE), Duke Energy, and TWO other independent HVAC companies tell me a completely different story vs what Willis told me. To make my situation even more pleasant, I needed to get my refund of the $300 deposit from Willis directly, then pursue my $460 refund of the annual maintenance contract for 3 heaters from their parent company. When I sent an email to their parent company (Home Warranty of America - The Orange Company), they tell me that it would take 6 weeks to process! 6 weeks??!! So I fought back on that as well, and threatened to put a dispute in with my credit card company if I didn't get a refund within the week. I'm sick to my stomach when I see the yellow Willis van in driveways as I drive through my neighborhood. I called one neighbor who had the Willis van in his driveway, and he was told the same garbage story about the cracked heat exchanger. I got to him prior to his appointment to repair the heat exchanger. He cancelled his repair appointment with Willis and saved $1200. Willis One-Hour has this silly offer to have a 2nd opinion free of charge, but it has to be SOMEONE FROM WILLIS! They have a clear agenda-- why in the world would I want a 2nd opinion from one of their other service techs?? That is why I got two other independent opinions. I wasn't going to risk any issue of carbon monoxide in my home after their scare tactics of "tagging" my furnaces, "tagging" and TURNING OFF my thermostat (to scare everyone in my household), and making me sign documents with bold letters stating-- incorrectly-- that my "furnace is unsafe." It clearly was not unsafe. Even if they still try to stick to their story of the "cracks", my Carbon Monoxide levels were at ZERO. So my appliance was NOT ever unsafe. Last thing-- this was a big ticket rip-off, so I did my due diligence. They try to stand behind a document from the American Gas Association (written in 1986!) saying that if there are cracks in the heat exchanger, there is reason for replacement. What I found out was that there are several industry "fact sheets" out there. The Air-Conditioning, Heating and Refrigeration Institute (AHRI), also has a fact sheet that says if there are no traces of Carbon Monoxide, and a Combustion Analyzer readings are normal, then the heat exchanger is fine. It also states "Furnace Heat Exchangers joints are not hermetically sealed, so a small amount of leakage is normal. If there are any abnormal splits, cracks or holes, the heat exchangers must be replaced." I had 2 other experts say that the "cracks" Willis is calling out are NORMAL since these exchangers are not hermetically sealed, and there were NO ELEVATED LEVELS OF CARBON MONOXIDE. The readings were as low as they come. Frankly, I was told that there is NO REASON to even use a camera scope if there are no flame disturbances or elevated levels of CO. This is part of their scam. By the way, Trane no longer recognizes Willis as an authorized service dealer!! I wonder why?

We have used them two or three times a year for the last five years. We are happy with their service. They are very punctual and give us good feedback on things we should or should not do. I think they have good maintenance plans. It is easy to set up appointments and it seems like it is pretty hassle-free.

very well, very thorough I always request Grant for my maintenance service.

Service man (Al) had been here before, remembered me and the unit, what had been done before. A big plus is he is knowledgable about geothermal units and top of the line at working with them. Personable, professional and all went well. Arrived on time, took his time to do a through job. Very pleased with the service and company; I plan to use again (repeat customer, anyway) and would highly recommend to anyone.

Everything went well. The tech was very professional and courteous. He finished the job in a timely manner and cleaned up after he was finsihed...that's a big plus! He ran into a small glitch but found the problem qucikly and fixed it...my a/c system ran beautifully the rest of the season.

They are always very thorough and personable. they describe what they have done and what problems they saw which may affect the furnace in the future. Very informative.

All went well. Service Technician was polite and answered all my questions concerning our aging A/C unit.

Everything turned out well. I purchased the unit from them and they also installed it. They have several different manufacturers for the unit, but I went with the one they recommended. The installation went well. They were able to install it the day after I purchased. Everything has been working well so far. The unit also came with a 10 year warranty.

Everything has turned out well so far. We purchased the unit from them and they installed. They had a couple of brands to choose from. The installation went fine. The technicians showed up on time and installed the units. They cleaned up well after themselves. They also hauled away the old units. They did a very good job.

Everything turned out great. They always show up within the time window they give. They have done high quality work for me. I have been using them over 10 years. They will give you a discount if you have an emergency. They have different technicians that come out, but they are all very professional. They are very clean and timely as well.

We are very satisfied with their work.