One Hour Heating & Air Conditioning - Cincinnati

Quick and efficient!

Rapid service, on time professional attitude and appearance. And completely knowledgeable in their field.

Based on the recommendation of Home Advisors I called One Hour Heating & Air here in the Cincinnati area. The person I set the appointment up with said that there would be an $89.00 diagnostic fee for the technician to come & figure out what was wrong with my furnace. She said he would ask for the $89 to be paid as soon as he got there (he did not), then he would diagnose the problem and give me a report telling me what the problem was and the cost in detail to repair. When he goes to the basement & starts looking at the furnace & I question him about the $89 & he says this is just his fee for showing up. We discussed this for several minutes ending up with an agreement that he would (for $215) do a tune up on the furnace & hopefully he would also find the problem. After the tune up he told me he was 99.9% sure that it was the control board & that was another $845.00 for that part installed. At this point I was not prepared to pay $845 for what I new was a $200 part so he finished up a left. I never did get a report. The next day I got a control board and installed it myself, low & behold this was NOT the problem with my furnace! So much for the 99.9% guarantee (should have got that in writing). I will end this by saying that I don't see my self using their services & or definitely not recommending it to anyone in the future.

Team was efficient, polite, and left no mess behind!!

it was a little pricey

Jason C was professional and courteous. He is a great ambassador for the One Hour team.

The service man arrived on time as scheduled and performed his work efficiently.

I would refer them to others.

I will refer them to others and would hire them again.

Jason was very helpful and thoroughly explained my issue and recommended solutions. He showed up on time and got the job done within a reasonable time frame.

Came promptly, was polite. Wanted to charge $699 to replace a part that cost $80-$100. That is a ridiculous mark up. Called another company, the tech replaced the part in less than 10 minutes, for less than half the price!!!

Bryan was efficient, friendly, and knowledgeable.

They got the work done and cleaned up.

Kevin H was friendly and knowledgable. He answered all of my questions and showed me everything I needed to know to tell my husband exactly what was performed during his visit.

Mike Burkhardt is a Wonderful technician. He also works on our air conditioner in the Spring. We have had him here 3 or 4 times now after our first technician moved away. Mike pays attention. Is Extremely thorough and while he will talk if you talk to him, he doesn't talk while he is working to make sure that everything is checked. If something doesn't click as in last furnace check last year the old product was replaced. He left the empty box here to make sure this year that it was still working (it was). He left the small box incase it was getting bad and he would have to returned it. It was in excellent condition. Small things like that make a huge difference. He called before he got here to let me know approximately what time he was arriving. My son, showed up before he left. He came directly here rather than to his own home. He was glad to see him. He, too appreciates his work.

Dave was very professional. He took the time to explain current condition of my heating and air unit and the options available to keep my system in top running order. Highly recommend.

I was very satisfied with their work and services. They came on time, did an excellent job and gave me a good value.

No additional comments.

They were very professional, easy to work with and prompt. They did a good job.

They did a really good job.