Neal's Design Remodel

The service was excellent. The staff was very professional. They left the area perfect. They were very prompt.

We love our screen porch. This was the second time we used Neal's and both times we were extremely satisfied. We live in a older home built in the 1860s with many challenges. Problems did arise - an old well found, outdoor plumbing issues, but they handled the problems seamlessly. We highly recommend Neal's.

Never got back to us with even a ballpark project estimate. After meeting with Neal Hendy in the showroom, he came to our house the following week to review and discuss the job. The work was a complete remodel of our kitchen (cabinets, flooring, everything), half-bath and laundry room. Although he said would follow-up in a couple weeks, he never contacted us again. Frankly, business must be pretty good when you can throw away $70,000 jobs. We ended up going with a competitor. (The design is done, construction will begin in December.) [Update 3/5/2015: Removed price from this review (very job specific - not applicable to others.)]

One of the owners came out. Unfortunately they couldn't match what I wanted to pay. I feel that they do remodeling jobs at a higher bid level.

No work performed. Most likely won't use, but there is still a glimmer.

They were fine. They were professional and they showed up on time. However, we just found them to be a little more than what we wanted to spend.

The job went very well. They did a very nice job and they did a lot of expensive work over the neighbor's house. They were very professional and very good. They are a little bit expensive but it's worth the money.

Did not have work done.

Neal's will not give you the lowest estimate. In fact, they will be about 25% above low bids. But you know something? You get what you pay for! They exhibit and hold themselves to the highest levels of professionalism and standards. Your job wil be done entirely to your satisfaction, every time. We've used them at least 7 times in the last 15 years and every time they have an exceptional job.

They did an excellent job. The price was highly but they came highly recommended. The men were courteous, clean, and never left my house a mess. I knew they were in the house when they were working.

Neals had all the subcontractors out to our house at the same time so they could see the spaces, check the basement for access to the elect. panel, plumbing, etc. and talk with us about our expectations. We were issued a 3 ring binder with a lot of info in it......possible sources for the plumbing, electrical and tile, contact info with all the people at Neals, orders, change orders, estimates of costs, when things would be occurring, etc. It allowed us to go to some of these places and pick out the tile, plumbing, lighting and see how they looked together. It was a great to have the binder with dividers to keep all our info in one place. Before the work started they came in and laid down plastic and some lightweight wood over the whole path they would be taking to get from the front door to our master bath. The workers were all very pleasant and professional and cleaned up every day before they left. The workmanship was always top quality. We are very pleased with the results and only had one minor blip. The mirrors were supposed to be beveled but came in plain so they had to go back but considering the magnitude of the job and the fact that it did not hold up our use and enjoyment of the new space, we are VERY pleased!

We recently completely gutted and put an addition on a older home in Montgomery. Had Neal's come in for an estimate. Neal's is very, very high end and was out of my budget. We were able to design build a great addition for half the cost. If you are not familiar with anything related to construction these guys would be great because they can handle it all under one roof. I would expect they could handle the more sophisticated requirements of a large job. However, I am a DIY kind of guy and wanted to work close with my contractors. Found the guy I wanted and we have worked well and saved a boatload of money compared to full service house like Neal's

Neal's staff were very efficient and professional. There was prompt follow up after leaving my information at a home improvement show. They email information about design/remodeling workshops and related blog posts. They came out and assessed the current space and my needs & wants and provided a rough estimate for the remodel. I paid them to move forward with the kitchen design process. Neal's prepared and reviewed the design with me. They brought in contactors/specialists to obtain/provide construction estimates. They prepared a remodeling proposal/bid and reviewed it with me. I did not move on to the construction phase with Neal's. Their price was higher than other bids I'd obtained and I preferred the design options provided by another firm.

The whole process went really well. The designer I worked with (Connie) was a pleasure to work with. She had years of experience and the right ballance of her own suggestions while letting me make the kitchen "mine." Pulling everything together, making all the decisions about counter tops, appliances, backsplash, lighting can be daunting, but the team really helped me do it right. We even had fun doing it. I had used Neal's to do extensive remodeling 20 years ago and was very happy with them then, and they have only gotten better over the years. Akk of the staff and contractors were apleasure to work with and knew their stuff. Neal's is more expensive than a lot of of kitchen remodellers, but I found the quality of their work and the final product worth it. I would use them again, though I hope this is my last kitchen remodel.

Neals is a one stop complete redesign and remodel organization. The design process was excellent. The designer listen to our wants and helped us improve and modify those plans to meet our objectives. Neals assigns your project to a team including: Project Consultant Designer Project Manager They have top quality subcontractors and excellent production process to ensure the work is completed to specifications and ontime. Communication was good, workers were all ontime and professional and they did theri best to keep the work site clean. the one time a barrier was breeched and dust got in the reat of the home Neals had the home cleaned. Neals removed everything down to studs donating all appliances and cabinets. This was the 6th or 7th kitchen remodel for our house in it's 100+ year life. Once the room was gutted it became evident that the original construction and subsequent work from remodles made the walls not structurally sound. Neals provided us options and estimates for addressing the issues and we decided to resupport the second floor and rebuild the two exterior walls. Neals reinforced the foundation prior to rebuilding the walls. The project was difficult because the orginal construction had ballon walls. Neals also removed and rebuild the floor. A portion of the kitchen ceiling was 8' ft Neals installed a steel beam to support the back of the house so we could raise the entire kitchen ceiling to 9 feet. We had some squeaking from 2nd level floors. Everywhere Neal's did work we now have no squeaking. At each step Neals had the people withskills or outside resource to address every issue quickly and appropriately. The kitchen won a NARI remodeling award. Neal's is not the least expensive but they are the best. We have a unique kitchen that fits our lifestyles and is beautiful.

Neal,s completely demolished the original area down to the studs and even had to jackhammer the original concrete floor. They installed a beautiful new shower with a bench, a hand shower and a rainshower with radiant heat flooring, a large double bowl vanity with double thick granite top, a large soaking tub with double thick granite heated surround. They also installed a large closet. The whole floor has radiant heating. There is a beautiful tile design on the shower wall and a designed niche at the foot of the tub. The whole project far exceeded our expectations.

My wife and I interviewed other companies to remodel our kitchen. e agreed on Neal's for several reasons. First, they were recommended by a client of mine that does sub contract for Neal's and always told me what a great job they do for their clients down to the detail. We also liked the idea that we had access to the design team to help us over any hurdles we would encounter. From the initial meeting with Neal to working with Cindi the designer, Paul the foreman down to Joe and Andy during the construction process - they were all terrific to work with. Everyone was so professional to work with and they always left my space clean at the end of the work day.

He was very professional and knowledgeable. I just could not afford their quote. They are a first class company.

Their service is absolutely excellent. Their men are excellent. They were really conscientious. They installed new floors, walls, and plumbing. The only downside is they were a little pricey, but you definitely got what you paid for.

They are excellent. I had used them a previous time and had them come back to do this work.

They are the best, period. There is nobody like them in the Midwest. Everything they do is totally professional and perfect. If it isn’t perfect, they make it perfect. The people they have that work for them are wonderful to have in your home. We also have used them for a bath remodel about 6 years ago.

See above. No discussion or suggestions, just protests from Neal.

The process with Neal's was a pleasant one and we would not hesitate to work with them again! We wanted an organized, dependable, knowledgeable, talented and professional team to work with and we found that with Neal's. The subcontractors they use they have worked with for years and are very reliable. They excel in communicating with all parties involved. They stand behind their work and take pride in what they are doing. We were introduced to Neal's through a referral from a friend who had their kitchen remodeled by them, given the experience we had with them we would not hesitate to refer them as well!

Neal's was wonderful. They listened and spoke to our concerns. Alan Hendy was the Project Consultant, Paul Wittrock was the Production Manager, Bob (I wish I could remember his last name) was the wood worker. He also had a helper and I wish I could remember his name. Their designer, Steve Simiele is no longer with the company. He really understood what I wanted and his plans were perfect. All of these people went above and beyond. They didn't mind my questions or panic attacks. Paul even hung a large picture in the family room. Every day the area they worked in was cleaned up before they left. Everyone was courteous and professional. Everyone showed up when they were supposed to. It was such a relief to let Neal's coordinate and take care of everything. They chose Oakwood Flooring for the hardwood floors and JP Flooring for the carpet in the family room. The electrician was Corsmeier Electric. The Painter I chose because she had already painted other areas of the house. Her company is Natural Look Painting and Decorating. I also chose Braun Heating and Air Conditioning because I have used them for many years. From the beginning Alan put us at ease. It was a lot of money for us to spend. Neal's coordinated all the workers and everything was done on time. Whenever there was a choice about something, they helped me choose. My table had some changes and they let me have time to decide and help with the decision. Everyone was patient, kind, professional, and really cared about their work and the result. I had interviewed at least a half dozen places before deciding on Neal's. I love my study. It is functional and is very comfortable, and very me. When we realized that it would cost more than planned, Neals reviewed all of our options. My husband decided that we would forgo the library shelves until later, and do the study just the way I wanted it. Things that other companies told me I couldn't do or would have to do a way I didn't want to were done the way I envisioned them. Furniture was carefully removed and put back as necessary in the rooms that had flooring installed. I love the 3 wood floors that we put in and the carpet selection for the family room. The area for the second heating and airc onditioning units was made the ways it was supposed to. Even though we have not finished the first floor, the whole look of our house changed because of the floors, painting, my study, rearranging and buying some furniture. I am writing this from my absolutely wonderful study. I would recommend Neal's and I would use them again.

Overall, the experience went very well. This company was very easy to work with. The employees were professional and knew what they were doing. I'm happy with their services and I would definitely use them again.