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My Home Pro/CertiPro

Roofing, Handyman Services, Gutters,

About us

My Home Pro is the name you can trust for all your Home’s needs. You saved your pennies. You worked extra hours. You sacrificed vacations, dinners out, and other luxuries to buy your home. So, when the roof, literally, blows off your house, or your roof is damaged by a passing hail storm, you want the best roofing contractor to replace the roof on your most valuable asset. My Home Pro, a national roofing company, offers free roof inspections. We want to be your trusted, go-to roofing contractor when your home needs a new roof. With, fully-equipped office and material yard locations in Cincinnati, Dayton and Louisville we are one of the fastest-growing residential and commercial roofing contractors in the country. Specializing in new roof installations, we work with both residential homeowners and small businesses. We also put new roofs on churches, apartments and other types of commercial buildings.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Windows. Roofing. Siding. Gutters

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.915 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
7%
1
33%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
3.8
responsiveness
3.6
punctuality
3.8
Showing 1-15 of 15 reviews

Angela H.
08/2023
1.0
handyman service
  + -1 more
Mr. Moser contacted me to see if my husband would be interested in garage door job. He knew when he contacted me that my husband did not have his own business. Keep this in mind. I told Mr. Moser that my husband did not do side work but that my son did and was just as qualified. My son spoke with him, and Mr. Moser sub contracted my son to complete a garage door installation. During the job Mr Moser became verbally abusive and put his hands on my son. After a completed job he refused to pay pay him and said it was because my son was not LLC and had no insurance. Then wrote him a fraudulent check. When we showed up with police he again became aggressive (thus reason for police to be present). He sent me text messages laughing and trying to manipulate the situation in a way that benefited him - narcissism at its finest. Ultimately we collected the money owed. He is a huge risk to homeowners and is completely out to rob the contractor.
Description of Work: Garage door installation

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$2,600

Bob R.
05/2023
1.0
handyman service
  + -1 more
Called was very rude on the phone
Description of Work: Front porch remodel

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jerry P.
10/2016
5.0
roofing
  + -1 more
They did good. There was an issue that I had with them. I called back on it and they never called me back. There was a piece of siding that came loose. It was near where they were repairing the roof. Other that that, they did a good job. The pricing was good.
Description of Work: I purchased a big deal for My Home Pro/CertiPro. It was an insurance job to replace my roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Sudhaharan S.
09/2016
1.0
roofing
  + -1 more
Not applicable
Description of Work: I bought $25 Roof/Storm Damage Inspection coupon. But so far I couldn't reach this company. Called many times and left voice message too. So far no response. I expect this company to return my money, since no one is responding.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


William B.
02/2016
5.0
roofing
  + -1 more
The project went very well. Easy to contact owner/manager Dick Moser. Dick was always available via phone or email. Never met him although I saw him on his videos of roofing and gutter tips available online. His top field man, Joel managed the work as well as completed any detail work associated with the job. Joel is a hardworking man who strives to do things the right way at all times. The work crew was always on time and diligent to complete the work in an excellent manner. They all exhibited a dedication to fine craftmanship in their work.
Description of Work: Removed two layers of shingles and replaced with new shingles, roofing panels, etc. Complete re-roof.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$13,000

Herb B.
01/2016
5.0
roofing
  + -1 more
I had a major plumbing issue which including a basement flood and My Home Pro/Certi Pro both diagnosed the issue, which another Plumber didn't, and then did a great job by fixing the problem to our satisfaction.
Description of Work: They executed both the clean up and repair of a plumbing issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Joni F.
12/2015
5.0
roofing
  + -1 more
As scary as it was to come home to this in my home, The team at CertiPro made this a easy for us. They had great communication at all times, and were very informative and helpful at all time. They were trying to help me in any way that they could and I was very appreciative of all there hard work. Its good to know that there are companies like CertiPro you can count on when situations like this happen to you. They informed us that most of our cost would be covered by our Home insurance, and all that we had to pay upfront was the deductible . I highly recommend CertiPro to anyone, They get the job done right.
Description of Work: They extracted the flooded water from the basement and removed the wet dry wall. After everything was dried they came back and restored my home to how it was before the flood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Robert L.
06/2015
5.0
roofing
  + -1 more
Crew showed up on time and worked hard through a very hot day - 90+. Supervisor solved a delivery issue without affecting work. Finished on time, Excellent clean up of a very messy job. Roof looks great. No more leaks, no more squirrels.
Description of Work: Removed roof from 60 year old building. Replaced all decking, installed vent and drip edges, closed off squirrel access points. Did a great clean up/

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,100

david O.
05/2015
5.0
roofing
  + -1 more
unknown
Description of Work: My home pro installed a new roof on my house and shed the same day it was removed the crew from my home pro was very professional and courteous after the shingles were removed from the house the crew picked up all the debris as if they weren't even at my house I would recommend my home pro to my family and friends thanks again my home pro Dave o

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Linda H.
03/2015
2.0
roofing
  + -1 more
That Friday came and Josh did not appear, call, or text. Have not heard back from them nor did I try to reach out again to them . Decided to go with another Angies List contractor.
Description of Work: I called Mr. Moser about 3/20/15 to get an estimate, He did not know I got his name and number from Angies List as I need an estimate on an extension of our roof line. He ask what the problem was and I told him we had purchased the home about a little more than a year ago and it looked then like it was a new roof from the ground but found out after purchased it was put on wrong and some of the shingles were coming off. He want to see if he could make a claim to our insurance company. And wanted to send out His man Josh to investigate the damage and get me to sign something to process the insurance claim. We had some/lot of trouble communicating with our cell phone and even got a call while I was in church from him which I did not answer due to it being Sunday nor called back that day. I then text him and josh on that Monday and set up a time when Josh could come on my day off. I told them that Friday 3/27/15 between 1Pm to 1:30 PM. Josh text me back and said "Sounds Great. See you then.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$5,999

Response from My Home Pro/CertiPro
I recvd an inbound call from [Member name removed] on Fri.3.20.15. He asked for an estimate on a roof addition and did relate that he had shingles coming off his roof. I told him I would pass his contact info to Josh to sched an inspection/estimate. At our Monday 3.23.15 sales meeting Josh said he couldn't get a hold of nor had [Member name removed] returned his two calls. I called approx. noon Mon and left a msg. [Member name removed] texted me at 11:15pm that evening that he had just got off work and his days off were Tues and Fri. and he would need to know what time Josh would be coming. On Tuesday 3.24.15 at 12:28pm Josh and I again called [Member name removed] and left a vm. At 12:30 I responded to his text, "What time are you avail today", never received a phone call or text response. Later that day [Member name removed] did finally return a phone call to Josh and set an apt for fri. 3.27.15 On Fri. 3.27.15 Josh called me and said he couldn't reach [Member name removed] to confirm appt. I immediately called 2x with no response from [Member name removed]. It is our company policy to confirm all appts set more than 48 hrs out. I'd like to apologize to [Member name removed] if he was there waiting, as he has stated communicating with him was hard at best. I do know that we reached out to him before his apt with no answer because I called myself. I guess I wonder why [Member name removed] would be waiting and wouldn't reach out with a phone call when he stated that communications over the previous week were hard at best? Again [Member name removed] sorry for any Inconvenience, Dick Moser

Elizabeth M.
09/2014
5.0
roofing
  + -1 more
I was very impressed, they showed up on time, stayed very organized and cleaned up their mess. I was told 2 days for it to be finished and was extremely surprised when it was done in 1 day!
Description of Work: The professionals at My Home Pro came out and inspected my roof, they did find some storm damage. They took care of all the insurance mumbo-jumbo for me!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Elizabeth M.
09/2014
5.0
gutter repair, roofing, replacement windows
  + 1 more
From Start to finish everything went exactly as Dick Moser said it would. My salesman showed up explained everything to me, showed me samples and gave me an estimate. They were not the cheapest but I felt comfortable with their bbb a+ rating as well as their guarantee. My dad always said a gurantee is only as good as the co. giving it. Two weeks later my windows arrived and were installed. The installers were courteous and very respectful of my home.
Description of Work: Installed 30 windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from My Home Pro/CertiPro
Thxs was a pleasure working on your home

Janet M.
08/2014
5.0
roofing
  + -1 more
Our first meeting with Dick Moser was very personable. He put our mind at ease with all the factors that goes into replacing our roof as well as the installation. He was very .knowledgeable. We signed the contract for his business and chose our color. My husband's first job was working for a business that built new and remodeled homes during and after his college years. He is also a very meticulous on how things should be done. Extreme perfectionist. I must say I felt very sorry for the crew that was going to do the job. He watched them like a hawk. The crew did an excellent job with hauling away the old shingles and installing the new roof in timely matter. They also found that we needed to replace a few damage sheets, which my husband concurred. They did a great job with clean up too.
Description of Work: Removed two layers of shingles from our two story home and also replaced several damaged sheets of roof decking. They Installed felt and dimensional shingles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Steve C.
03/2014
1.0
gutter repair
  + -1 more
executing original agreement that was not restored fully, execute the revised agreement that I never agreed to, he sues me for losses or I sign a release from contract lose $1150 deposit. He let me also know that he knew I was an LLC and it would cost me around $5000 to fight this and doubted I would spend that kind of money. He is an LLC as well but he let me know his cousin was his attorney. All I am asking for is my $1150 back that is clearly not owed to My Home Pro Dick Moser and the terms were breached by him. He entered an agreement with me and promises without having a contract or solid terms with Fox 19..
Description of Work: On 2/24/14 entered into an agreement with My Home Pro Dick Moser and was given My Home Pro Benefits of what I would be receiving in terms of a commercial, production costs, company name mentioned twice a day, banner to run 4 times a day and to be on air first week of March. Two days before the commercial shoot Dick Moser met with me to tell me that he did not have a contract with Fox 19 and could no longer offer previous terms to me and handed me a revised My Home Benefits which now had different days than original airing times, no commercial, no banner, no name mentioned twice for a discounted price. This was not acceptable to me and Dick Moser promised to give me my deposit back of $1150 on Friday 3/7/14 which I gladly agreed. I received an email the following morning saying that he met with Fox and worked out a commercial and everything was back on and if I didn't continue he would sue me. I explained to him that even though commercial was put back he still was not giving me a 4 minute banner, 2 times company name mentioned, different days airing when viewer ship was considerably less watched and we were past the promised airing date of commercial. I expressed the agreement was breached by him and was not restored to original terms and I was entitled to a full refund. The initial $1150 was for production at Fox 19 which never happened and I contacted Chad Kemper with Fox 19 explaining the situation and making sure no production costs were incurred. He emailed me back stating he would make sure production staff would not be waiting on me. I have emails from Fox 19, Dick Moser, the original agreement and terms and a statement from Rebecca Angelastro the sales representative that initially contacted me and was apart of this process until Dick Moser decided to keep my money and not return it. My last request for my money returned was that after speaking to his attorney I had 4 options. Two of the options was

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,150

Response from My Home Pro/CertiPro
[remove member name], Still waiting for your response. • We execute the written contract, 1150 a week 4 mins aweek. Its what you have been asking for and Im going to the expense of the 30 sec commercial. • We modify to 3 mins x 13 for 900 aweek. No commercial we shoot 3-4 evergreen segments • You break the written contract and I sue you for losses. Last resort, neither one of us wants this. • You sign a release from contract and lose your 1150 deposit. I will have Ferris write this up. I don’t think either one of us want this either. Im voting for option 1 or 2 Lets just move fwd, you need to advertise, you have spoke with Chad at fox19, hes told you it’s a good deal. The rainy season is upon us and its time to make money. I am really looking fwd to Stealth rolling out our ’14 season. Feel free to call or email me with any questions. I would like to schedule your shoot asap can I have an answer by tues April 1, noon.

Pamela G.
07/2012
1.0
handyman service
  + -1 more
See above - worst contractor experience ever
Description of Work: My daughter and her husband selected Handyman Express USA from the Rewards Circular to complete two jobs for them - drywall and outside faucet repairs. When the handyman, Jeff, arrived on April 13 to perform the work he gave them an estimate of $450. Jeff removed the section of drywall to be repaired and he tried to repair the outdoor faucet three times. He left their house three times that day to obtain parts and perform another job. On Saturday, April 14, he arrived 2 1/2 hours later than promised and hung drywall and applied the first coat of drywall mud. He later returned at two different times to apply a second coat. On Sunday, April 15, he sanded and applied a textured coat of mud and fixed the faucet. When the tasks were completed, he told my son-in-law that it would cost $650 (they were never told the cost increased). He had left drywall dust and pieces all over the basement; globs of drywall mud on the wall and furniture and mud footprints on the carpet; and told them it would cost an additional $75 per hour for cleanup. After Jeff left, they contacted his boss and company owner, Richard Moser. They wanted him to see the poor workmanship including unfinished drywall seams, bulging drywall, an uncovered drywall screw, caulking used instead of drywall tape, and the huge mess his employee left. Richard refused to look at his employee's work and offered to send Jeff back. They asked Richard three times to view the poor workmanship and mess and each time he refused. They did not want Jeff in our house again after we saw the huge mess. Additionally the signature on the acknowledgement of satisfactory completion of work does not appear to be my son-in-law's. They have initiated a police investigation to determine who signed the completion of work.. We have had other contractors view the work and they have given us estimates between $840 - $945 to repair and redo the work. They also stated that the work was poorly done, the wrong materials were used, and the cost of cleanup is always included in the price. The outside faucet is dripping again sosomeone will need to fix that also. The contractor sued my daughter in small claims court and won the case. Our opinion is he won because of the signature and the written estimates from other contractors were not notarized and the other contractors were not present to testify. Anyway, pictures speak louder than words - look at them.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$675

Response from My Home Pro/CertiPro
[member name removed] daughter pd for work then canceled ck with no explanation, after numerous unreturned phone calls to [member name removed]daughter I sued her in Hamilton county civil court. She and her husband did make the trial, we both presented to a Hamilton county court judge who found the work to be satisfactory and awarded judgement of 675 for work performed. How [member name removed] got involved in this I have no Idea.

    Contact information

    736 Silverhedge Dr, Cincinnati, OH 45231

    www.myhomepro.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Handyman Services,
    Gutters,
    Windows,
    Kitchen and Bath Remodeling,
    Water & Smoke Damage,
    Siding,
    General Remodeling

    FAQ

    My Home Pro/CertiPro is currently rated 3.9 overall out of 5.

    Sunday: 8:00 AM - 7:00 PM

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 8:00 AM - 7:00 PM

    My Home Pro/CertiPro accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, My Home Pro/CertiPro offers free project estimates.
    No, My Home Pro/CertiPro does not offer eco-friendly accreditations.
    No, My Home Pro/CertiPro does not offer a senior discount.
    Yes, My Home Pro/CertiPro offers emergency services.
    Yes, My Home Pro/CertiPro offers warranties.
    My Home Pro/CertiPro offers the following services: Windows. Roofing. Siding. Gutters

    Contact information

    736 Silverhedge Dr, Cincinnati, OH 45231

    www.myhomepro.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 7:00 PM