Murtland's HVAC

Mark calculated ductwork sizing for my house. For $150 , I would like to have had at minimum a receipt and 2 or 3 sentences of his findings. I am on SSI qualifying for gov help since my income is low so that $150 meant a h*** of a lot to me. I have asked repeatedly, nothing. I hsve asked his cohort, Jim Phelan, nothing. Sidenote: variable hvac are not high on his expertise. I needed his analysis for a lawsuit against Logan HVAC for a blundered install and subsequent maintenance. I have nothing now for the ductwork analysis. Nice guy but. I am a single parent, with disabled daughter. Perhaps a male customer would fare better.

The service was phenomenal. He came out same day and finished the job for less than he quoted. He even went to get a part and returned the same day. He was very nice and personable. Well definitely use again!

I thought it was my hot water heater. Mark quickly diagnosed it was the saddle valve to my humidifier. There was more wrong with my humidifier. He fixed 4 things related to my humidifier. After speaking to a couple other companies. I was told he charged more than he should. He came on Sunday, which was extra. I have no problem with that. but the rest should have been less according to the other companies.

Very professional and excellent work. Would definitely hire again.

It went great. Mark was very professional and had exceptional knowledge of all aspects of the job. He was very informative during the whole process. I really appreciated his timely and professional work.

When I requested Angie's List recommendations for general maintenance HVAC work in my home, 2 popped up that met my criteria. I contacted both. One (Cincinnati Heating, contacted me right away and set up an appointment). The other, Murtland's, never contacted me. After looking at the reviews more closely on the site, I noticed the reviews were very good, but the most recent was from 2017. You may want to check and see if they are still in business. :)

It took them a long time to get the job done. They were acceptable.

The job went well. Mark even fixed the placement of my old downstairs condenser since the last contractor left it at and angle. The HVAC works great and the place was cleaned up as best was possibly (drywall dust from new vents). It took a day longer than what was quoted but that caused no issues as everything was completed before the weekend.

No problems, came out immediately when A/C stopped working last summer

Mark is AMAZING. We had job that needed to be done immediately, we called him, he showed up a little while after the call, took care of the job. His pricing is more than reasonable. He is very personable. Look no further, this is your guy!!!!

He showed me that there was dust in the pipe and the way they had installed the pipe made it very difficult to get to it he said it should be a trap door in here, he had to take it a part to get to the dust.

pleased with the service. feel furnace was checked out thoroughly.

We shopped around and received several bids before finding Murtland's on Angie's List. Mark was quick to visit our home and provide an estimate to replace our HVAC system. The system he proposed for our home was well-priced, and the installation went very smoothly. Mark is professional and personable, and I would absolutely recommend him to others. As for the product itself, our system has been in place for a couple of weeks and we're very happy with it.

Mark was quick to give me a quote and was able to put the furnace in within days of my request. He was polite, professional, and the installation looks great. Overall I'm very happy, and will definitely recommend to others.

Mark came on a Sunday, on time and did a amazing job. Clean all the vents and walk through everything he did. I also signed up for his yearly 2 time serving program first includes discounts and no overtime fees.

When I saw water leak close to hot water heater, I called Mark to check on it. He came, diagnosed the issue and provided a solution to the problem that fit my budget too. Then he came to remove the old heater & replaced a new heater. On another occasion when I had a leak from filter in refrigerator (damage) Mark came to my rescue through heavy snowfall on roads. He replaced the filter and went above and beyond to clean the refrigerator and under (illegible).

I had used Mark Murtland previously. I had purchased a Big Deal 2 years ago to give my AC a checkup. I was impressed not only with his skills but his character (we talked the entire time he worked.) So when my air conditioner quit working over the weekend, I messaged him on Sunday. He responded promptly and came to the house on Monday. He looked over the unit and knew that the motor needed to be replaced. Mark was able to replace the motor almost immediately. Within hours of starting the job, my house was a comfortable temperature again. Mark called throughout the process advising me of his arrival times. He is a conscientious worker wanting to make sure I understood what he was doing and why. I will absolutely choose Murtland HVAC for any future needs I may have in this area. I also wanted to explain why I gave an A in the price category: I did not get several bids to compare. I knew I wanted Mark to do the work. I don't know if his prices were excellent or good. I prefer erring on the side of positive.

It went great. I received a competitive bid and quick service, two things I really needed. Mark came and took a day or so to hook up the meter outside, bring it into the house, and then hook up a fireplace, which too a long time to drill through the brick downstairs, underneath the hearth. He put a shut off for the gas and showed me how to operate it. He also asked if I planned to have gas appliances in the future; I said yes, and so he made sure the piping was wide enough to accomodate that. When Duke Energy came to inspect the line, they complimented the quality of the work, especially out by the meter.

The work was performed on time and on target. The technician accidentally overcharged me and issued a full refund the next day. While that was unnecessary; I appreciate the gesture.

The job they did was fine, although we did run into a little problem with the Deal at the end. He explained that based on the work he did, I owed him more. It was ultimately determined that the Deal was misprinted, so he ended up honoring the $49.

I contacted Mark to diagnose where the water is leaking from as the leak is close to hot water heater and furnace. He offered to come and check out the issue the same day which was helpful . then when he found out that the hot water heater is leaking , he pointed out to where the leak is coming from and gave suggestions to rectify the issue. Then he called next day with the quote for new heater in case i chose to install a new one. I greatly appreciate his professionalism, knowledge and helpful attitude. i called him at least 3 to 4 times to follow up and ask his expert advice since the home owner's insurance was stalling the issue. Then when Mark came to install the new hot water heater, we were faced with the issue of knob breaking off of the heater and water gushing out. Mark handled the situation well and got the situation under control within few minutes. I would definitely recommend Murtland's heating and cooling to my friends and whomever needs a professional who knows the work and can handle situations without a panic.

We had used Murtland's in the past at home and decided to use him when the warehouse furnace at our business failed to ignite. When the technician diagnosed the problem, he ordered a replacement part and then returned a few days later to instal it. It was really gratifying to have a technician who could actually take something apart and replace it. Too many times these days, service people just sell you a whole new furnace. I can trust Murtland's to give an honest diagnose and not sell me stuff I don't need. It's great to have a company you can trust unreservedly.

There were additional charges besides the $2,127 for the Big Deal. They came out right before Thanksgiving to look at my heater because it was out and he tried to actually fix it. But, since it couldn't be repaired, he didn't charge me for the service call visit because I said I just wanted to get it replaced, because I didn't want to spend any more time seeing if it could be fixed as it was already kind of old. That's when I purchased the Big Deal. He was really great to come out around the holidays to take a look. He placed the order for the furnace. It came in the following week and he came in to replace it. He was really nice, really knowledgeable and really caring because he could see I have a child, so he was really dedicated to trying to get that furnace replaced really quickly cause it was one of those cold weeks. He told me everything that he did about what was going on and he did a great job cleaning up afterwards. It was just really great, friendly customer service. Everything's been running great. The heater's specs were included in the deal, but he came out and measured my house to ensure that was the right size to efficiently heat the house. Then they had one of the energy star heaters that run more efficiently and saves energy in the process. He told me I could probably see a good 20% savings on my electric bill.

Deal I bought was not for the type furnace I have. Murtland's was able to get the right furnace for my needs & install it the very next day. Very friendly & helpful, I have duct work that needs to be done & they will be the company I use for that in the spring. Since I could not use the deal I had to pay Murtland's as they said the deal could not be applied to the new furnace I need'd & had to ask Angie for a refund. No big deal, I had the extra cash available.

This purchase involved two appointments with Murtland's Heating as well as phone conversations to clarify pricing and details related to the job and furnace. Mark Murtland was very responsive during the entire process. His follow-up was as promised, and he was clear and concise when answering questions regarding pricing, services included, and next steps. He arrived very promptly on time, and completed all services, installation, and clean-up quickly and with high quality. My home is on a slab and was built in 1960. The furnace I replaced was about 21 years old. Mark developed the proper sizing and discussed some ideas to improve the efficiency of my existing heating system. He had installed furnaces in similar houses and found some easy, low cost improvements that could be made to increase efficiency and lower heating costs. I was open to his suggestions, which would be determined when the old furnace was removed and we could look the situation over. Mark showed me what he proposed to do, and quoted a very fair price to complete the additional work. There was never an attempt to "bait-and-switch" which I appreciated. Mark and his assistant completed the improvements, and installed the furnace. In addition, Mark found that my heat ducts contained construction debris, so he took the time to check each register and cleaned each with a Shop Vac. Again, I appreciated his initiative and feel that Mark exceeded my expectations with respect to the overall experience. I would highly recommend Murtland's Heating, and feel that Mark is honest, fair, and very qualified.