MURPHY BROTHERS DOORS & WINDOWS

Rep from company did not show up nor did they call. Waited until 11:30 and then left.

I was very satisfied. He arrived on time, fixed the problem and didn't try to sell me anything.

The first garage door needed a new spring, and it was fixed. Very easy. The second garage door had a light bulb that didn't work, and they advised a new system due to the age of garage, but there was no pitch to have it done at that point. I was not charged for this. The third had a door that would not function. He got it operating, but then a spring broke a few days later. He came back quickly and got it fixed by putting in a new door opener. I was able to do all of this by phone, which was a big time saver.

Murphy Bros came quickly after we called them, when our old garage door opener suddenly broke down. They quickly identified the problem with the old opener, which had simply stopped working as it was worn out. They offered to come back the next day, which was a Saturday, and replace it. They recommended two brands, and told us that we might as well go with the less expensive one, as it really was just as good as the more expensive one, and thereby saved us money. They came back the next day although it was a Saturday, and worked diligently and quickly to install the new garage opener, which now works flawlessly.

We needed garage doors and openers for a low-overhead, basement garage installation with living area above. We wanted well-insulated doors with windows in gray, and quiet openers. Murphy's quote was the highest of the 5 companies which bid and the doors were not as well-insulated as some others.

The new springs seem to be better quality and should last longer. The tech was about 45 minutes late, but he was quick and did a good job. The repair only took about 30 minutes. The price seemed fair.

Tom Sur must have answered at least 500 questions without ever showing any impatience. He was always prompt in returning our calls. We signed a contract in late August and scheduled the work for September. The craftsmen showed up on time every day and worked diligently on the installation. There were some changes that had to be made during the project. The workmen were very good about informing us of issues and Tom was very accommodating in working with us on the changes and every change was made to our satisfaction. The quality of the workmanship was superb as was the communication between us and Custom Floors.

Recommended to me by a family member. Easy to get an appointment, guy showed up on time, was friendly and efficient, have had no trouble with the door since.

They were punctual and professional, and did it when they said they were going to. They stayed within the estimated cost. Would recommend.

Very responsive on the telephone. They set up an appointment right away. The service people were a tad late but nothing to worry about. The work was done quickly and the door worked very well after that. I can't comment on the price because I don't know what others would charge.

THE COMPANY WAS VERY PROMPT IN RESPONDING TO MY CALL, WITH A WORKMAN AT MY HOUSE WITHIN A DAY. THEIR ESTIMATE OF THE TIME HE WOULD ARRIVE WAS ACCURATE AND I RECEIVED A CALL FROM THE WORKMAN JUST BEFORE HE ARRIVED. HE WORKED EFFICIENTLY AND PROFESSIONALLY. WE HAD HAD THE SAME COMPANY REPLACE THE OTHER SPRING SEVERAL YEARS AGO AND HAD THE SAME GOOD EXPERIENCE THEN.

THE WORKERS DID A GREAT JOB. THEY NEEDED TO REFRAME THE DOOR OPENING AFTER REMOVING THE OLD DOORS. DOOR FUNCTIONED PROPERLY AND THE WORKERS WERE PROFESSIONAL AND PUNCTUAL.

THEY CAME OUT IMMEDIATELY, THE SAME DAY TO COMPLETE THE REPAIR. THEY WERE VERY COURTEOUS AND WE ARE VERY HAPPY.

OVERALL VERY PLEASED WITH INSTALLATION OF NEW ENTRY WAY. MR. MURPHY WAS VERY PROFESSIONAL AND WENT OUT OF HIS WAY TO MAKE SURE THAT WE WERE SATISFIED. MADE SEVERAL TRIPS BACK TO EITHER ANSWER ANY QUESTIONS OR CORRECT ANY MINOR PROBLEMS. AS A RESULT OF OUR COMPLETE SATISFACTION, WE HAD MR. MURPHY ALSO INSTALL A NEW GARAGE DOOR.

THE SERVICE PERSON WAS VERY PERSONABLE, HELPFUL AND PROFESSIONAL. THE COMPANY SURPRISED ME WITH A $70 TRIP CHARGE THAT THEY FAILED TO INFORM ME ABOUT. ANGIE'S LIST SAID THEY WERE ONLY 15 MILES FROM MY HOUSE SO EVEN IF THE SERVICE PERSON WENT BACK TO THE OFFICE IT WAS OVER $2 PER MILE. THEY NEVER INFORMED ME OF THE CHARGE WHEN I CALLED AND I DID NOT SEE IT UNTIL AFTER I PAID THE BILL. I FOCUSED ON TIME AND MATERIALS. THEY HAVE VERY UNPROFESSIONAL BILLING. I WOULD NEVER USE THEM AGAIN BECAUSE OF THE SURPRISE CHARGE.

THE TECHNICIAN THEY SENT (WILLIE) WAS FRIENDLY, POLITE AND KNOWLEDGEABLE. HE FIXED THE PROBLEM WITH THE ELECTRONIC EYE ON THE GARAGE DOOR AND HELPED WITH A KEYLESS ENTRY PAD THAT WE COULD NOT OPEN TO CHANGE THE BATTERY. HE ALSO SHOWED US HOW TO KEEP THE GARAGE DOOR SPRING AND WHEELS LUBRICATED TO PREVENT PROBLEMS IN THE FUTURE. OVERALL, WE WERE VERY PLEASED AND WILL HAPPILY RECOMMEND THIS COMPANY TO OTHERS.

THEY WERE VERY PROFESSIONAL. I WOULD USE THEM AGAIN!

MIKE IS A PLEASURE TO DO BUSINESS WITH. GREAT JOB ON THE DOORS AND A COMPANY I WILL DEFINITELY RECOMMEND TO OTHERS. MIKE PICKED OUT THE DOORS AND OPENER THAT MET MY SPECIFIC NEEDS (I NEEDED INSULATED DOORS SINCE THE GARAGE IS BELOW MY KITCHEN). AFTER RESEARCHING WHAT HE SELECTED VS WHAT OTHER OPTIONS WERE AVAILABLE I BECAME MORE SATISFIED, BECAUSE IT WAS CLEAR HE ONLY SOLD ME WHAT I NEEDED, ASKED FOR AND NOTHING MORE.

HE TALKED TO ME ABOUT REPLACING THE DOOR, AND SAID SOMEONE WOULD CALL ME AND NO ONE DID, THIS WAS ABOUT THREE WEEKS AGO.

GARAGE DOOR WASN'T OPENING. THEY SENT SERVICE PERSON OUT THE MORNING AFTER MY CALL TO MAKE REPAIRS. TEN DAYS LATER AN ADDITIONAL PART BROKE, SO I DECIDED TO REPLACE THE DOOR. THEY CAME OUT THAT NIGHT TO EVALUATE JOB. INSTALLERS WERE VERY NICE. THIS WAS A DIFFICULT JOB BECAUSE OF DOOR FROM HOUSE OPENING INTO GARAGE AND INSTALLATION OF ORIGINAL DOOR & OPENER WAS NOT DONE WELL. I HADN'T MOVED EVERYTHING NECESSARY, SO THEY HELPED MOVE OUT & PUT BACK ITEMS.

TIMELY, LESS EXPENSIVE THAN THE OTHER TWO COMPANY'S I CALLED, BY HALF. THEY DOUBLE CHECKED BOTH DOORS AND MADE SURE BOTH WERE WORKING PROPERLY. VERY HONEST ON WHAT NEEDED TO BE REPLACED AND WHAT DID NOT.

TWO EMPLOYEES SPENT A FULL 8 HOUR DAY REMOVING OLD DOORS, REBUILDING OPENINGS, AND INSTALLING NEW DOORS FOR A LOW CEILING GARAGE. IT WAS A COMPLICATED JOB AND THEY DID EXCELLENT WORK.

THE INSTALLERS INSTALLED THE WRONG DOOR. DON SAID THAT HE NEVER CHECKED THE DOOR WHEN IT ARRIVED. HE JUST ASSUMED THAT WAS WHAT HE ORDERED. HE ASKED ME WHETHER OR NOT I WANTED TO REPLACE THE OTHER DOOR TO MAKE IT MATCH THE WRONG DOOR. HE SAID HE WOULD GIVE ME A GOOD PRICE. I HAD PAID $600 TO HAVE THE WRONG DOOR INSTALLED, AND HE WANTED ME TO PAY AN ADDITIONAL $400 FOR A DOOR TO MATCH THE WRONG DOOR. THAT WOULD HAVE BEEN $1,000. I SAID NO AND THEY TOOK THE WRONG DOOR OFF AND THEY ARE ORDERING THE RIGHT DOOR.

THERE HAVE BEEN SOME NOISES IN THE DOOR, THEY WERE VERY PROMPT IN FIXING THE NOISES.

SERVICE WAS EXCELLENT, SALES REP HONESTLY REPRESENTED THE COMPANY, ANSWERED ALL MY QUESTIONS DIRECTLY AND DID NOT TRY TO PRESSURE ME INTO PURCHASING ADDITIONAL PRODUCTS (I.E. GARAGE DOOR OPENER). THE FINAL COST WAS ACTUALLY LOWER THAN THE SALES QUOTE! THIS COMPANY GAVE ME THE MOST COMPETITIVE PRICING AMONG RATED CINCINNATI GARAGE DOOR SERVICES.