Moving Ahead Services

They were very responsive and did a good job.

They were able to fit me in on short notice (3 days). Susan was very thorough on the phone, going through everything I could possibly expect, so there were absolutely no surprises. The two men who did the moving were friendly, professional and efficient. They moved everything out of my second floor condo and into the truck in 2 hours. I was worried that everything wouldn't fit in the truck, but Justin assured me there would be no problem, and he was right. They moved everything into a storage unit in just over an hour. Everything was stacked neatly and thoughtfully so that I could get to whatever I needed if necessary. I will definitely call them when I have to move again in a few months!

Excellent experience. Very helpful. Non-judgmental!

They send 2 young men that were very, very nice and very helpful. They went out of their way to do a good job. I don't recall having any trouble scheduling or any problems at all.

We hired this company to move a refrigerator from our garage to our basement so that we could actually park both cars in the garage. Since it was a small move we just waited until they had other things scheduled in our area. Three very nice young men arrived at the expected time. They took the doors off the refrigerator so that it could fit through the doorways and put them back on once it was in place. They had the move done in pretty short order and we were very happy with the service we received.

We did all the packing ahead of time. The 3 movers showed up and went immediately to work. They took a short break for lunch after packing the truck and then unloaded the truck exactly to our specifications. We could not be more pleased. And the 3 men were friendly, helpful, interesting people who were delightful to work with.

The initial call to 4WeHelp Cincinnati Movers went smoothly. My wife and I thought the pricing was fair for what we were asking. Everything was explained in advance. On the moving day, the men called in advance of their arrival. The men were professional, efficient, and well-mannered. They moved each piece of furniture very carefully and without damaging the furniture or my walls. The furniture they moved was new and some of the pieces were extremely heavy. Again, there was no damage to the furniture or my walls. We thought this was pretty amazing because there is a landing and a turn halfway up the stairs. They navigated this quite well. You could tell they were experienced movers. They also did the final assembly on the bedroom furniture by attaching the legs to each piece. The movers, Justin and Dominick, are to be commended for their professionalism, care, and the job they did. We are very pleased and would definitely use 4WeHelp Cincinnati Movers again in the future.

I contracted them to move the furniture on Thursday afternoon. I was given a window of 12-4 with a call 30 minutes prior to arriving. When I had not heard from them by 4:15, I called to find out where they were. I was told they would contact the driver to find out and be called right back. About 20 minutes later, I got a phone call to say that they had been stuck in traffic and couldn't be there before 5:45. At one point he even mentioned that he "thought that he was pretty sure that he gave the driver the paperwork that morning." If that didn't work, they would put me on for first thing the following morning. I had a dilemma. I had a meeting at 6:00 that I needed to attend which would leave my son in charge or I could have them pick up the furniture the following morning quite possibly at the exact same time my new furniture was to arrive. (It was suggested by the contact at the movers that if my furniture arrived before their guys, then maybe the delivery people would be willing to move the furniture out of the way. I told them that if that happened then 4WeMove would be paying the delivery people extra to do so.) I opted to take my chance with the morning pickup. As per their word, they called me at 7:40 to let me know that they would be at my home in 20 minutes. They show up at 8:30 (50 minutes), took a look around at the furniture, and signed my contract to start at 8:45. (The driver did mention that if he had known about my job the day before, he would have taken care of it on Thursday) They promptly loaded my furniture onto the truck and pulled out at about 9:10. They got to my parents' house (approx. 30 miles away) at about 10:10 and unloaded the truck. They were done in the two hour window and all furniture was moved quite well. My new furniture showed up at about 9:45 which was a bit closer than I hoped but worked out fine. At about 10:30 my doorbell was rung by another guy from 4WeHelp to help the first two guys move my furniture. I explained that they had come and gone and he left. The two guys (Scotty and Timothy) that actually moved my furniture were very professional and courteous. I had zero problems with them. I think the biggest issue was the communication coming from the office. I imagine if that gets fixed then they would be quite reliable. **** UPDATE***** One of the managers did contact me after I wrote the initial report but before it was posted so I know that the phone call was to truly correct the situation. They sincerely apologized to me for the mixup and offered to give me a credit for my next move or some other way to make up for my difficulties. Since the furniture will need to be moved again in late Spring, I opted for the credit and am willing to give them the chance to show me how their business operates in their usual manner. I thought that once the team actually moved my furniture, they did a great job. If that is the kind of service that should be expected, then I would have no problem using them again. I will not hesitate to use the credit that was given to me.

I was moving between apartments within 2 miles of each other. I was given the time slot on the phone for between 8am and noon. All they required was a $50 deposit (which I did over the phone) and that $50 went towards the final price today. Around 8:15, the movers called me to let me know they would be there within the next 30 minutes. When they arrived, they took a quick look at what needed to be moved then promptly began working very fast. In less than an hour, they had everything out of my old apartment which is on the 2nd floor (no elevator) and has a bit of a walk outside to get to the truck. We then drove over to my new place, where they took another quick look at where the elevators and steps were located in comparison to my apartment. They were able to get everything moved in in under an hour again. I honestly didn't think I would be able to have everything moved that fast and had actually assumed I would be paying much higher than I had to. The 3 movers were very polite and handled all of my belongings with great care. This company charges a flat rate of $98 / hour, which is very reasonable compared to other companies that slip in those "fees" for the truck, travel cost, and amount of movers. I would HIGHLY recommend 4WeHelp Cincinnati Movers to anyone looking for quality movers with no hidden fees. I'm actually a college student, so I know how annoying it is to move (I have several times over my college career). This company is very affordable for college students who don't feel like going through the hassles of moving.

From the moment we set up the appointment over the phone to the moment we signed the papers when they finished, I was very impressed with 4WeHelp movers. Their online appointment reminders were great, and their use of technology throughout the process made everything go smoothly (for instance, Square processing for credit cards on site). When Justin and Steve pulled up on tuesday morning, they got right to work, and they worked their butts off the whole time. They did a great job loading our truck, and getting everything where we wanted it to be on the other end. They were friendly, professional, and went above and beyond at various times to make sure we got everything how and where we wanted it. I would definitely use 4WeHelp movers again in a heartbeat, and I am recommeding them to friends and family.

I was sorely disappointed in their overall performance. I was emailed a confirmation of a window of 12-2, but a general 12-4 time block was also present for an afternoon move. I called at 2, to see the status of the movers. There was no status, and the person in the office said he would check and get back to me. There was no call back. I called at 3 to say we were outside the 2pm window and ask when would movers arrive. I was very polite and the person on the phone apologized and said the movers would arrive within 20 minutes. I called at 4 and received the same response. The movers arrived at 4:15, outside of the 12-2 and the 12-4 window of time. I called the supervisor and requested that the minimum charge not apply to this move because I had been waiting and the movers were late--if holding to their original time frame--2 hours and 15 minutes late! The supervisor would not negotiate with me on the minimum time frame or take responsibility for being late. I said that I would contact Angie's List and BBB and he said fine. I then declined service. I requested a refund of my deposit. There was an answer of NO. Once I knew I would not get my deposit back, I figured I would bite the bullet and pay for the full two hours, and use the men a full two hours--as I was originally only expecting to use them for one hour. When the men checked in to say that they were going to do the work, the supervisor told them to LEAVE.I feel that this is a situation where the supervisor did not understand the dissatisfaction of the customer, did not try to apologize or make the situation right in ANY way. Instead of taking a humble response it was a clear NO from the start. I am left to ANGIE'S LIST and the BBB to ensure that this does not happen again.

They showed up on time and the guys were good. They did everything nice and quick and did everything in 2 hours. They were great and were on time as promised. I give them all A's and will use them again in the future.

They did a great job. They were professional.

They were absolutely wonderful. I would recommend them. They were conscientious and protected the furniture when they moved. They did it in an efficient manor so they didn't go beyond the two hours. The follow up was amazing. They were terrific. They were one of the best movers I ever used.

The aforementioned couch is quite heavy and bulky. The two-man crew showed up within 10 minutes of the appointed time. While it took some twisting and turning, they were able to get the couch down the stairs, out the door, and into our basement. There were a couple of minor rips in the couch fabric, but considering how tight the squeeze was, this would have been difficult to avoid. The crew were professional and friendly and their flat fee pricing for a small move was better than the others I was quoted. Very good service!

I used an Angie's List deal for this and the people who came out were great. It was just a small move and they were done so quickly that I was well under what I paid for so they asked if there was anything else I needed moved in the house.

It was wonderful! John & Patrick met me at my sister's house. They removed the doors and loaded the fridge on to their truck. They got it to my house 4 blocks away. They unloaded it, put the doors back on and got it in place without a scratch! Perfect!

They were on time, and did a quick and efficient job of moving my possessions from the house to a storage unit.

Their telephone representative was friendly, knowledgeable and courteous. On the day of the move, they telephoned me when they were leaving their shop. The two men who handled the move were polite, courteous, conscientious and treated our belongings as if they were their own. They loaded and unloaded the truck with a dedicated efficiency.

They were move than willing to do whatever was asked of them, even if it meant moving the same heavy armoire from one room to the next and back just to satisfy my "decision that it was in the right place." This was a HARD and COMPLEX move with heavy furniture and steps and stairwells which were a major challenge. While disappointed that some of my master bedroom furniture would not make it up to the bedroom (it really is gorgeous in the living room!!)), I appreciated the fact that they knew it wasn't going to fit and they didn't try to make it fit which would have resulted in nicks to the walls and furniture. They didn't leave until they made sure I was satisfied and there wasn't anything more they could do. I could not have pulled this move off without them! My goal was to hire movers to move the big and heavy stuff and they definitely gave me my money's worth. I would definitely use again!

I would not recommend this company and I am very disappointed that this was a featured Big Deal! They were quick to set up a moving date and time, but after this it fell apart. I was told the move would take no longer that 2 hours and my total cost was to be $141.00. Three guys showed up and after an hour all three had to take a smoke break! They continued to take smoke breaks throughout the move...at least 4 times! Needless to say the move took 4 hours. The boss did show up when they were taking so long and only charged me for 3 1/2 hours even though it should not have taken more than 2 hours. They also did not check the closets and left me lots to move myself! I thought when this was a featured Big Deal that meant that this company would go above and beyond as a credible service provider. I will be very skeptical next time on recommending Angie's Big Deal. I did not appreciate being blind-sided with higher costs for this move. I do not feel that smoking breaks by all three at the same time is ever necessary or professional.

We bought a foreclosed house and my husband needed a lot of help hauling away junk and construction debris. They came with a truck and trailer and did it for much cheaper than we could rent a dumpster for. We liked them so much that we asked them to come back and move us out of our apartment and into our new house. They gave us an estimate of 6 hours and were done in five. They were very careful with the hardwood floors we just had refinished. We forgot to buy pads to put under the legs so that the floor didn't get scratched and they used cut up pieces of cardboard without us even asking.

They were very responsive. I had originally contracted them then decided to use friends. My friends ended up not being able to help so I call them back and they were able to accommodate me. The downside was when I spoke with owner of company, I explained I had rented a truck, but I needed people to do the heavy lifting and reassemble the larger items. He made some good suggestions based on my budget. I got everything ready and they showed up. One of the people they sent was in training and one was supposed to be an expert, but did not follow my original instructions. They ended up not fitting everything in the truck and left larger items behind. By the time we got to the new apartment, it was midnight and since they do not work past midnight I ended up without a bed and many items. They would not even get my bed out of the truck and refused to put by bed together since I took it apart, even though the owner instructed me to disassemble it to save money and time. The owner tried to send an extra guy, but in the end I was charged for extra time, paid for the truck an extra day, and paid almost additional $200.00 to get help to complete the move the next day. In addition, they would not continue once it got dark unless a signed a waiver for any damaged items. They forgot the waiver, so I had to write something up before they would continue. I felt backed into the corner and I was very frustrated. The communication between myself, the owner, and his employees were a problem and their willingness to do what I had discussed for them to do.

Sam and John worked hard for the entire time and never really took brakes at all. They were careful with our things and took full loads on each trip. Nice guys as well. They also were able to do the work with only a few hours notice, which we really appreciated.

They responded quickly to my inquiry, made a plan, gave an estimate, kept me up-to-date on their progress, called when they were on their way, took superb care of my property. In short, they did everything one would hope, communicated as much as necessary and gave advice commensurate with their extensive experience in the business. Basically, they were amazing. I wish everyone I deal with was this good.