Midwest PROTECH LLC

I contacted this company via email TWICE within one week and NEVER received a contact/reply. How on earth did they get to be so highly rated on Angie's List?!?!?!???!!!

After spilling a drink on my laptop, my laptop was acting as if the windows key was depressed all the time, making typing impossible. These guys got it working like new again at a reasonable price.

Midwest was very professional and kept me informed, although I had not expected the diagnostic portion of it to take so long - there were several less expensive solutions they attempted before determining that a new motherboard was needed. I do not know if this could have been done more quickly or not. However, my laptop was repaired for less than I had expected for the considerable work they did and replacement of the motherboard.

They quickly diagnosed the problem and came to a fast, reasonably priced solution. Excellent experience!

Excellent! This is my second time hiring Midwest ProTech, and I won't hesitate to use them again. The work was performed remotely, which was very convenient for me. The estimate of time and cost were very accurate. They are very knowledgeable, fast and very pleasant to work with. I even learned more about what I could do to keep my laptop running smoothly and safely between optimizations. Highly recommend!

couple of glitches but they were able to figure it out. Great job. Didn't have to purchase new computers, saved us money and the operating systems are working very nicely now.

I think I pretty well described my work done on the block before. On entering their store, I was delighted to see BBB and Angie's List certificates. I was concerned when I went in that I would be dealing with "rumdumbs". These guys were professional and very knowledgeable. They instilled confidence in me completely.

Combed through PC thoroughly spent time removed a complied user name they did on excellent job make the computer secure. See attached.

Everyone was courteous and helpful. I received updates via phone. Service was fast, thorough and communication excellent.

This was our second experience with Midwest Protech. Even better than first. Only took 3 or 4 days. Problem completely fixed. Virus protection service performed.

Rated a B for punctuality as he was late for the appointment. But Matt more than made up for it in professionalism and helpfulness. Super friendly and educated me on some things I could do on my own to prevent future problems. I'll definitely use again.

Although it was close to closing time, Rodney worked 3/4 of an hour to fix my printer - computer connection.

I'm a repeat customer! Each time, I've felt like the most important customer they have! I'm "technologically challenged" and I am so appreciative of the fact that the technician is such a great communicator- he doesn't overwhelm or confuse me with terminology. This is the second computer Midwest PROTECH has "optimized" for me (personal PC and laptop), Both run extremely fast and very smooth after the "tune-up". They also successfully removed a virus from my PC (which is what prompted my first call to them). Also. both times, I've had the most up-to-date anti-virus software installed. All of this has been accomplished remotely, which has been extremely convenient for me since I live across town, You can also walk in for service (they have regular business hours) or they can provide on-site service for a fee (I imagine that's great for businesses) but for me the remote was more convenient - and it was by appointment and I knew ahead of time how long the service would take. What makes this an even better value is their followup - to answer questions or check out an issue. For instance, I'm using a new laptop and I'm still unfamiliar with it and I caused a "glitch" last night that made the machine inoperable. I called this morning and in just a few minutes, Rodney had figured out the issue, resolved it (again by remote) and he educated me as to how to avoid this in the future. He was very patient, not hurried, and when I asked about Internet Explorer, he suggested using Chrome instead, for a better experience. He walked me through the differences (brought them up on my screen so I could see what he was talking about) and then set it up for me, including adding some helpful bookmarks for me. He also gave me some tips on the best way to shut down at night, to extend the life of my battery. I encourage you to look at their website - this is truly a "one-stop shop" - from basic computer service to custom computer builds for individuals and businesses that have specific needs. I even ordered a wireless mouse which they will mail to me, And there is no "hard sell" - just suggestions and recommendations based on what I have mentioned as a concern or an "annoyance" (hence, the wireless mouse!), I'm retired and I want my computer experience to be pleasant and as trouble-free as possible, and this is what I have now! I highly recommend Midwest PROTECH!

Great- Have always taken my laptop to protect great service, clean explanations, and reasonable and very honest.

our computer crashed and they took it to their shop to fix. It ended up being a lot worse than they thought it and it took a lot longer to repair than they initially quoted. Not exactly what I expected, however they did finally fix the computer.

Clean well-ordered business place. Technicians who listen to the problem and who speak English in posing a resolution.

andbuy a Matt and his techs are available to answer questions and trouble shoot simple but consequential problems at no charge. I buy a block of service time for convenience, and even though I have prepaid, Midwest is quick to respond (no more than 48hrs.) to calls for remote service or to schedule a visit if that is what is needed. They also provide excellent computer "counseling" about how to deal with the constantly changing hardware and digital environment. I have dealt with them for about six years and I am glad that I do no feel the need to shop for service since the equipment is frustrating enough even when it is supposedly working.

Rodney and Matt were very prompt in getting in touch, and was able to check out the system and make the appropriate adjustments without me having to bring the system to them. The company is extremely professional and customer focused, and I would highly recommend them to anyone with a computer software or hardware issue.

Having spoken beforehand to understand my needs, Matt showed up early to get started. This was new construction. So Matt had to build everything from scratch. He worked closely with both me and Time Warner Cable to understand our needs and constraints. Working quickly, he overcame countless obstacles, some of which brought on by my ignorance. Now we have a fully functioning internal network(6 computers) with file sharing, printing, etc. He installed public and private wifi, various software programs, and helped us migrate files from old computers to new ones. He took as much or as little time as we needed to explain everything to us. And now, at my request, we have a tool available on our desktop so that he can tackle any future problems remotely, thus savings us money. To date(about 4 months now), we have not had a single problem. I have to reset my internet at home every week, but the office internet and network have worked perfectly every day since Midwest set us up. This whole experience has been great. Thank you!

I really like them. A friend of mine had used them and recommended them. I've used them and my daughter has used them. All the experience I've had with them is excellent. The cost was absolutely reasonable. The attention they give you is very good. Once in a while I call for questions and they are absolutely willing to talk to you and explain things. They are very flexible, they don't look down on you even though you ask them the dumbest questions.

Very professional and quick response. Problem diagnosed in one day with estimate to repair. Repair complete in 2 days. Very good service.

Rodney worked over the phone and serviced the computer within an hour.

It was free. I liked that they really advocate for their customers - they honestly listen and set up the very best for that particular customer and explain why they are doing. They are approachable and knowledgeable.

They did it quickly and thoroughly. They came right to the house and took care of it for me. They were very nice people.

Excellent. They communicated every step. They were fast.