MICROCENTER

Description of Work: Needed advice on B & W laser printer/troubleshooting historically and also proximity sensor unit they sell.

Description of Work: We went to Microcenter to purchase a laptop with an extended warranty/protection plan

Description of Work: I bought 2,000 worth of computer equipment. 1,500 worth of the equipment did not work. I purchased a bag from them in April that has a lifetime warranty. I brought it back because it was torn and they refused to return or refund even though I had a receipt. I took the bag back to the store and stood in line. I spoke to one individual who told me that I needed to speak with the manager of the return department. The manager informed me that they could not return the bag because they have a 30 day return policy even though the bag has a lifetime guarantee. I asked for an exception based on the 2,000 I had spent the day before and said that I didn't want a return...just a new bag. She told me no. In the meantime while I was standing there a man next me was returning a laptop. He was told that because he did not return it within 7 days, unopened mind you that there would have to be a 15% restocking fee. Not only was I upset about the bag but now I was worried that I wouldn't be able to return the laptop if I needed to. She went off to get another manager. The next manager's name was Matt Lyons and he was possibly the weirdest person I had ever met in my life. He told me since I had bought the bag in April and it was only covered for 30 days he said I would have to send it back to the manufacturer and gave me that information. I expressed my concern that they didn't stand by their products. He rolled his eyes at me, smirked and told me that he was not going to allow the return and that I should leave. At that time I walked over to the GM's office to complain and he wasn't there so then I spoke to the front end supervisor named Deborah Fisher and she told me that Matt Lyons is a huge jerk and if it was up to her she would do the exchange. She said she couldn't because Matt Lyons was above her and the nice manager Chuck wasn't there. So she went to appeal my case again to Matt after seeing that the bag did carry a lifetime warranty. Matt still refused to reimburse, exchange or refund the product in any way, shape or form. I told him that I don't do business with a place like this and I was going to talk to the GM the following day. Matt said to go ahead and then Deborah gave me the number for corporate. I called Brenda who is the director of ops at Microcenter because I felt there were serious issues with that store. She agreed with me. She said she needs to call me back after she researched and in the meantime I can't find out how to return my computer and it just so happens the manager on duty is Matt Lyons. I will never ever buy anything again even if they are the last computer place on earth. I'm still waiting to hear if they will take my 2,000 worth of faulty equipment and my lifetime warranty covered bag and I don't know if they give a rats poop. Brenda's number is 6148503024 and please call her if you have issues with this store because they need to hear what is going on there or at any other microcenter.

Description of Work: They disagnosed and repaired a hard drive problem for my Dell Lap Top. I purchased the hard drive from them on January 24 2009 and paid them to remove the existing hard drive and replace it with the one I purchased on that date. They identifed the problem with my computer as a bad hard drive. They installed a new hard drive and also Windows XP Professional. I dropped the computer off on Sunday morning April 5 to be diagnosed. They charged me $75 for the diagnosis. On the following Tuesday they called to explain the problem. I asked them to replace the bad hard drive with a replacement and also install windows. On Wednesday evening I went to the store to pick up my computer. It was not ready. At that time I spoke with a manager and explained my concerns regarding how long it was taking to fix the computer and that I thought I should not have to pay for a replacement hard drive or the labor to install it since the part had gone bad in less than 60 days. She checked and informed me that the hard drive and work would be performed under warranty. I received a call later Wednesday evening notifying me that the repairs had been completed and that I could pick up my computer. I returned to the store Thursday evening and was told the repairs would cost $196.00 I explained that I had been told the repairs would be covered uner warranty. They adjusted the bill and told me I now owed $90+. I told them again that I had been told by a manager the previous day that the repairs would be covered under warranty. They paged the manager I had spoken to but they did not respond. I asked to speak to another manager. They paged for another manager who did not respond. After 45 minuted with the repair representative and no further resolution I left the store without my computer. To day I will return and pay them and pick up my computer and not do business with them again.

Description of Work: They backed up my data and ran diagnostics on my laptop.

Description of Work: I PURCHASED A TOSHIBA LAPTOP COMPUTER FROM THEM. I ALSO BOUGHT A PRINTER (CANON I9900) FOR PROFESSIONAL USE.