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LOWE'S

Doors, Carpet Sales and Installation, Kitchen and Bath Remodeling,

About us

FINANCING AVAILABLE.

Services we offer

APPLIANCES, WATER HEATERS, COMPACTORS & DISPOSERS, FLOOR CARE, AIR CONDITIONERS, BATH TUBS & SHOWERS, CABINETS & COUNTERTOPS, CEILING FANS, FAUCETS & FIXTURES, FLOORING, INTERIOR DOORS, HOME DÉCOR, LADDERS, LUMBER, MASONRY & PLUMBING, ELECTRICAL, FENCING, GUTTERS, DECKING & DOORS, OUTDOOR POWER EQUIPMENT, LIGHTING, PATIO FURNITURE, PAINT & STAIN, WINDOWS, PLAY EQUIPMENT & ACCESSORIES.

Amenities

Warranties
Yes

Reviews

4.245 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
51%
4
27%
3
4%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.5
responsiveness
4.4
punctuality
4.4
Showing 1-25 of 45 reviews

lynnetta R.
01/2016
5.0
doors, home improvement stores
  + 0 more
Price was reasonable and Lowes customer service department performed quality service. Installer was very professional, timely and did a remarkable job. Very pleased. Loved the screen door; looks awesome.
Description of Work: Installed Screen Door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

John F.
09/2014
5.0
window treatments
  + -1 more
They came out and took measurements and I purchased the blinds. Spring Window Fashions is the manufacture of the blinds that I had purchased from Lowe's. The price was very good. In the bedroom, I thought I was going to have one large blind. However, they installed a three panel blind. When I let them know that was not what I had wanted, they took them back, reordered the blinds, and reinstalled them. There was no problem with getting this issue corrected. I am very happy with the finished job.
Description of Work: I purchased roller blinds from them for five windows. They had a third party complete the installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KAREN W.
09/2014
5.0
home improvement stores
  + -1 more
I bought paint from them before. It was fine. They didn't provide any service other than taking out the paint and selling it to me. It was very good. There was a rebate involved in it. I like their paint.
Description of Work: I purchased some paint from Lowe's for the house I am living in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

Eleanor C.
06/2014
1.0
home improvement stores
  + -1 more
Only one person came out each time to fix the appliances. They spent about a half an hour, but nothing was resolved. What stands out is that they aren't successful in fixing anything. The service under the warranty isn't adequate. I've told all my friends and family not to go there.
Description of Work: We've had them come out multiple times to fix my refrigerator. I've also bought a washer and dryer and the washer stopped working and they had to have the shocks replaced.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0


Stephanie J.
06/2014
4.0
carpet installation, home improvement stores, plumbing
  + 1 more
The toilet he recommended was a great deal, but the associate could have been friendlier.
Description of Work: The sales associate assisted me with finding a toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$115

Lynn R.
03/2014
4.0
countertops, home improvement stores
  + 0 more
I use a couple of Lowe's in Kentucky and one over in Cincinnati. I think their customer service is good. They have been really helpful whenever I go in the store. I don't know about the quality of the product yet because I haven't received it. You have to custom order.
Description of Work: I went to Lowe's to buy a new countertop for my kitchen a few weeks ago.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$1,100

JANE K.
03/2014
4.0
appliance sales
  + -1 more
I was happy with them. There was a problem with microwave and had to go through Bosch
Description of Work: new appliances

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$600

Denise M.
10/2013
5.0
appliance sales, custom cabinets, home remodeling
  + 1 more
Their customer service has been outstanding. The people that we worked with both in cabinets and appliances were so very helpful and responsive. They took care of everything we needed and I would continue to see them again.
Description of Work: I bought cabinetry and appliances from Lowe's during a kitchen remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

Rosemary K.
07/2013
1.0
carpet installation
  + -1 more
They never came back or called.
Description of Work: We called Total Home Care for an estimate to restore our front porch to historic specifications. The gentleman who was supposed to come for the appointment was not available so he sent someone in his place. After speaking with the gentleman who came and took a few measurements, we never heard from anyone again. The funny thing is that they have been working on a project one block over for quite some time now. How difficult is it to return a phone call even if you are not interested. We were Angie's List member sat the time. We did not renew our membership because we had finished with our project.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
3.0


CECILIA & PAUL H.
06/2013
4.0
doors
  + -1 more
There ought to be two ratings here. One for Lowes (B-) and one for Psalm who does the installation (A). Psalm called and the installer arrived on time and was excellent. The A's are for Psalm - they were professional and punctual. Lowes left a message for us to call if we were satisfied. I tried, but the phone system is impossible to navigate. I got transferred from person to person.
Description of Work: The first step is to pay $35 for Lowes to come and measure for storm doors. (You get this back if you purchase the doors.) The installation department is understaffed and you have to have a lot of patience. You can wait at least an hour for them to help. At times I felt they needed more experience in using the computer. Standing in line at the register after standing in line for help was not a pleasant experience.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Ben S.
12/2012
5.0
carpet installation
  + -1 more
The sales staff at Lowe's were helpful in comparing and choosing the different types of carpet and pad available, and were able to get additional padding from a nearby Lowe's when it turned out they didn't have enough. The price quoted was considerably more affordable than other bids, and while I was a little concerned about the quality of the installation, that turned out not to be a problem. Installation was performed by a subcontractor who discussed the job with me prior to starting, then worked quickly and efficiently, finishing the job prior to when he estimated. The measurements were done well, and we weren't left with too much scrap carpet. So far, the carpet has held up well and there have been no installation problems.
Description of Work: Purchase and installation of approximately 1300 sq. ft. of carpet - five rooms, one hallway, and one flight of stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Ken E.
11/2012
3.0
carpet installation
  + -1 more
WE bought carpet from a local company due to price and recommendations from others.
Description of Work: Ended up buying carpet elsewhere

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$4,000

Jennifer R.
08/2012
5.0
replacement windows
  + -1 more
The contractor was quick and efficient.
Description of Work: They installed new windows, put in a new front door with side lights, and put in a sliding door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

DENA S.
07/2012
5.0
home remodeling
  + -1 more
They were really good. It was kind of nice having all of it centralized at Lowe’s, and they contacted the contractors that we paid at Lowe’s, and everything was done at Lowe’s. So, that was kind of cool. They always made sure that we were satisfied before they paid the contractors. They were always on time. They always cleaned up, and if we had an issue, they fixed it right away. We were pretty happy.
Description of Work: We used Lowe's for a full kitchen remodel. They removed a wall for us and redid the whole kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Griffith B.
07/2012
5.0
remodeling
  + -1 more
There was nothing that we disliked about them. Everything was fine. They were courteous people. I would recommend my family members and friends to use their services in the future if they need to. I would use their services again in the future if I need to.
Description of Work: I used the services of Lowe's for remodeling in May 2012.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

MARTHA M.
05/2012
5.0
carpet installation
  + -1 more
They did a great job. They were very professional and responsive. I would use them again.
Description of Work: I had them install a counter top for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Gwyneth S.
05/2012
5.0
appliance sales, water heater repair
  + 0 more
It was frustrating because of the issues with my house. The people of Lowe's were good. I had to return some things, and they gave me no issues about crediting my account. The first salesperson wasn't very knowledgeable. The second salesperson was knowledgeable and helped me out a lot.
Description of Work: I purchased a water heater, and they installed it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Vickie B.
05/2011
2.0
carpet installation
  + -1 more
Carpet installer was VERY rude and unprofessional. Did not adjust carpeting to accomodate cable/phone line as requested and then when I asked them to send someone back to fix it, he blamed me for a cut line, called me a liar, and was generally verbally abusive. Also, the workers did not return furniture I paid to have moved back to the right place and left trash- pop cans, etc littering my upstairs. Carpet installed so-so, but I wasn't about to have that person back in my house to fix anything,
Description of Work: Carpeting on stairs, hallway and master bedroom

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$1,500

jennifer S.
04/2011
4.0
doors
  + -1 more
the sales person in the store was very friendly and helpful. the men installing the door were very nice and generally professional (however they were persistently and hour late, so much so that i planned on it). few problems with the hardware that they fixed
Description of Work: installed a french patio door and back door, both custom sizes

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$1,500

Eugene M.
07/2010
5.0
carpet installation
  + -1 more
It went well. They were quick and had the job done within a couple of hours. They were also courteous.
Description of Work: Lowe's installed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Jim T.
03/2010
5.0
doors, home remodeling
  + 0 more
They had the best price, and the service providers were responsive prompt, and went above and beyond in helping.
Description of Work: They replaced the countertop in our kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

JESSICA G.
11/2009
5.0
carpet installation
  + -1 more
Our experience was great, and the finished product is perfect. My husband was here when the work was done, and I think the guys were nice and clean. They cleaned up after themselves. I would use them in the future, if necessary.
Description of Work: We used Lowe's for carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Tracy F.
11/2009
5.0
carpet installation
  + -1 more
They did a great job. We chose Lowe's because they had the best price. Everything went well and I don't have any complaints.
Description of Work: Lowe's installed a whole house of carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

BILL J.
04/2009
4.0
appliance sales
  + -1 more
We like the selection at Lowe's. They installed the stove for us. I was not directly involved with the purchase of the equipment but I am very satisfied with the turnout. We will continue to go there in the future.
Description of Work: We went to Lowe's to purchase a new electric stove.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Caron Y.
11/2008
4.0
plumbing
  + -1 more
The installation of the toilet was excellent. The plumber did the job in a timely manner. He was clean and knowledgeable. He needed a part that wad overlooked and he had that part in his truck. He also picked up all the parts at Lowes before he came out and that saved me a delivery charge. The Lowes sales person was a new and needed some help in finding out what to sell us. It was on a Sunday and it would have been nice to have a more knowledgeable person in that department to help their new staff.
Description of Work: I had a leaking toilet so went to Lowes to purchase a toilet. They contracted out to install the toilet.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500
    • 1(current)
    • 2

Contact information

5385 RIDGE AVE, Cincinnati, OH 45213

www.lowes.com

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Doors,
Carpet Sales and Installation,
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Appliance Sales and Installation,
Windows,
General Remodeling,
Water Heaters,
Plumbing,
Cabinet Making,
Window Treatments,
Flooring Sales and Installation

FAQ

LOWE'S is currently rated 4.2 overall out of 5.

Sunday: 8:00 AM - 7:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.
No, LOWE'S does not offer a senior discount.
No, LOWE'S does not offer emergency services.
Yes, LOWE'S offers warranties.
LOWE'S offers the following services: APPLIANCES, WATER HEATERS, COMPACTORS & DISPOSERS, FLOOR CARE, AIR CONDITIONERS, BATH TUBS & SHOWERS, CABINETS & COUNTERTOPS, CEILING FANS, FAUCETS & FIXTURES, FLOORING, INTERIOR DOORS, HOME DÉCOR, LADDERS, LUMBER, MASONRY & PLUMBING, ELECTRICAL, FENCING, GUTTERS, DECKING & DOORS, OUTDOOR POWER EQUIPMENT, LIGHTING, PATIO FURNITURE, PAINT & STAIN, WINDOWS, PLAY EQUIPMENT & ACCESSORIES.

Contact information

5385 RIDGE AVE, Cincinnati, OH 45213

www.lowes.com

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM