Logan Services A/C, Heat & Plumbing

Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan.

Logan Services did a great job from beginning to end. Our propane furnace started failing after 25 years. I had the company out that installed it and they were able to get it to limp along, so I was not in an emergency situation and could shop around. I called five companies and had two more respond from a internet request. Of the five, two never returned a call. One came out and never did get me quote. Of the four bids I got, Logan Services was in the middle. I spent time with each person that came out and talked about what would be best. One spent 5 minutes, another about 10 minutes and the third about 30 minutes. Tyler H from Logan was very diligent, taking pictures and doing measurements and answering my questions. He took his time and ended up spending 90 minutes with us making sure he answered our questions and giving us pricing options before he left. I called him several times after I had gotten the other bids in and he was always patient answering my questions as we decided between a conventional AC unit or a heat pump. We decided to go with a dual fuel system with propane and a heat pump. The installers Ben, Chris and Ryan reviewed everything before starting and showed me how to work the new thermostat when they were finished. They arrived at 10am and didn’t get finished till 8:30 in the evening. It was a long day for them, but took time to answer my questions as we reviewed the thermostat programming. Having owned my own business for 25 years, I know the type of service and standards that I want and the people at Logan Services really delivered.

They were friendly, was able to get appt within 24 hrs in coldest time of year. Service person was polite, spent time analyzing problems and fixed them adequately. We were happy with service, felt trustworthy, and they explained our situation in detail with concern.

Chris showed up sharp at 8am. He ran the system diagnostic and performed a rigorous inspection. Pointed out the manufacturer defects and installation flaw as well. Reviewed all materials with me and gave me the opportunity to ask questions. He pointed the heat exchanger crack is the TRANE’s known issue and covered by them until January of 2025. Dirty blower wheel is due to improper installation…left a huge gap at the other end of filter housing. He said Logan will clean the wheel for free because it was installed incorrectly (left a wide gap from where all the dirt and dust is sucked up even after the filter). He said it is company’s responsibility to do the right job and assured me that Logan will call to schedule to take care that issue free of charge. Hoping to get it fixed ASAP.

The team did a great job from the time they came out to look at the old HVAC system, to going through the options with us for repair or replacement. When we decided in replacement the team that came out was very professional, clean and quick with the whole thing. Overall they did a great job and I would recommend their services

Crew arrived on time. They were very knowledgeable and answered all my questions. They made sure we knew how all equipment worked before they left and cleaned up everything.

Our salesman Tyler was personable, friendly and very knowledgeable. He was able to answer all of our questions and was able to give us a price that worked for us. The installation crew was just as nice, led by Michael they were courteous and timely. Overall we are satisfied and grateful to have worked with them.

We had the ducts cleaned because I was smelling phantom cigarette smoke. Tech Matt Mullins arrived on time and was very polite and knowledgeable. He explained what and how he would clean the ductwork. Before and after pictures were taken and the entire system was sanitized. There was NO residual odor from the sanitization process. Matt took his time and CLEANED up after himself in each room. He had shoe covers on at all times. My house SMELLS great!!! No more smoke smell!! GO LOGAN SERVICES!!

Logan was able to get out and quote the job and provide all the pertinent information quickly and efficiently. Once I had chosen Logan to install my new A/C unit and furnace, they made sure to get me taken care of as quickly as they were able to. There were some hiccups along the way with scheduling, but when push came to shove, they worked with their resources to make things happen. From salesman to install tech, I couldn't be happier. Everything is in perfect working order and actually runs so much more efficiently and comfortably now. Bobby F did a great job on the install and a couple weeks later, Matthew M couldn't have done a better job with the duct cleaning. Very, very happy with this company overall!

I couldn't be happier with Logan Services. They were professional from the very beginning and the installation of our new HVAC system was completed in one day. We would highly recommend them!

Logan A/C &Heat Services did an excellent job! There was a hiccup ot 2, but they made it right and got my A/C running perfectly!! I love that their thermostat is compatible with my Echo Dot, I just say, "Hey, Alexa, turn the A/C to XX and it changes itself! Love that!! Michelle C

The Logan techs are always well-informed and they are never in a rush. Any questions I have are fully answered, and I always learn more about routine maintenance procedures when they are here. They never try to sell you on something you don't need, but they give you a clear explanation on life expectancy of entire unit as well as specific parts, which is a huge help in budgeting for the future. In addition, they're always on time and courteous when on site.

Logan is a great company to work with. Our salesman was professional and honest. He spent the time to walk the entire house so he could understand our needs. The install crew was on point. They had everything they needed the first time, no running out in the middle of the job to grab more parts, a great sign of organization. They worked as a team, were courteous, well mannered, cleaned up after themselves and thorough. I would recommend Logan for all HVAC needs.

Installation was excellent. There was a problem afterwards with the new thermostat and they were excellent at responding and solving the problem. I’ll definitely use them again.

The service was okay but they charged $1000 more than the agreed-upon estimate to build a retaining wall that took less than 4 hours to build.

Installation went smooth. Team was informative, friendly, and left the place cleaner when they arrived.

The technician was at our home quickly and diagnosis was done right away. He did estimates for repairs or replacement while in the van at our home. We made a decision later in the day and a team was at our home the following morning and replaced or HVAC.

Excellent. The company and the installers, Clay and Griffin, were very hospitable, professional, arrived on time. Very knowledgeable. Took the time to explain the new system and do a walk-through of the house and walked me through the new HVAC system operations.

It went very well, I've been using them twice a year summer and winter.

need heating and air conditioning??? DO NOT USE LOGAN AC & HEAT SERVICES. Their sales guy Matt Clavey promised one thing and we did not get what he said he could do. Spoke with supervisor Jason Meyer he would not make it right. They acted like nothing was wrong. Why would they act any differently they were already paid. Or should I say they nailed our credit card for $14,500. ETHICS AND INTEGREITY is all you all you have and Logan AC & Heat fell very short. USE ANY ONE ELSE.

Our family is immunocompromised and at high risk of serious injury or death from contracting covid so we asked that an estimator be vaxxed and wear a mask. Logan refused to send someone who was vaxxed so we did not get an estimate. We were told to look elsewhere.

Prompt service. Technician was polite and helpful

My furnace was checked for winter. The serviceman was polite and was helpful with my questions

It took them a month to fix my AC in my home. My home temp was about 84 degrees with 60% humidity. The service was like a comedy of errors. The techs keep making wrong decisions and replacing parts that did not fix the issue. I had to pay for every mistake they made in labor cost and the replacement parts. My AC was only 2 years old. Needless to say, I was very disappointed. I would have given 0 stars if I could. Need to hire better techs. I will give a small break due to the fact that everybody is having to make adjustments do to the pandemic.

The technician was so good at his job and professional. He listened and fixed my problem. What could be better than that!