Knochelmann Service Experts

Service Experts Heating & Air Conditioning did an excellent job. The service people were excellent. The manager stopped by the house to see how things were going and see if there was anything he could correct while he was there. I was very impressed with them. For the yearly package it was 150 dollars.

Service Experts and their predecessor, Knochelmann, has done work for us before and for bigger jobs, such as replacing a drain stack, I would use them again. However, this was the first time we have used them for a small job and the price was astronomical for what they did, and the faucet repair was not performed correctly. First, our toilet was loose and the hold-down bolt that connects it to the floor would not tighten. They came to the house, which costs a service call fee of roughly $80, then inspected the toilet and told me - upfront - that they charge on a flat rate system and it would cost $300 to repair the issue. This seemed high but they were already there so I directed them to go ahead. Within 30 minutes the repair was complete - very efficient, but it makes the price seem even more unreasonable. $600 per hour, PLUS the service call amount, strikes me as excessive, and I am a believer in paying people well. Next they turned to the faucet repair, which they told me upfront would cost $225 - again, seemed high but they were already there so I had them go ahead - and diagnosed the problem as a bad cartridge, which they had to order. They came back at a later date when my wife was there and installed the cartridge, but when my wife commented that the issue wasn't fixed, their response was "well, we don't know what else could be causing the problem." I ended up having to call the faucet manufacturer, order a repair kit for the handle assembly, where a broken plastic ring was causing the original problem, and hire someone else to install it. I called Service Experts to ask for a refund for the faucet repair, which they eventually provided after significant resistance. They initially couldn't refund the amount without a manager's approval, and it took several days and multiple calls for the manager to get back to me. Then, he wanted to send someone out to repair it again, instead of providing a refund. I explained that since the plumber had said "I don't know what else would be wrong with it" I didn't have a lot of confidence in a second repair, and regardless I had already ordered the necessary part and scheduled someone else to finish the project. The manager still didn't want to provide a refund and wanted to have their staff come finish the repair. I recognize the benefit in this approach, but by this time I had lost confidence and was frustrated since I felt I had overpaid for service that didn't even solve the problem. Ultimately, they did refund the amount for the faucet repair. I did not ask for a refund on the toilet repair since I had agreed to the amount and the repair was done correctly. I feel like the service and pricing was better when the company was Knochelmann, before they were rolled into Service Experts, but I would still use Service Experts again for major jobs, however I would definitely not use them for minor repairs or small projects since I think the pricing and quality are unattractive.

We have had an excellent experience with Service Experts. The representatives are good about contacting us to make appointment for our twice a year check ups. The technician arrives when they say they will and always call on there way. The technicians are knowledgable and polite. They do not try to sell additional services or pressure you into getting any more than you truly require. When our unit wasn't working properly in the extreme heat, a tech was dispatched and was able to provide a temporary fix until he could get the correct part. The technician, Anthony, stayed late into a Saturday evening until the job was complete. He really knows his stuff and was wonderful to work with.

They installed an air conditioner and furnace for us last year that included a free spring and fall tune up. When the guy did the tune up on the air conditioning, he flipped a switch off to do some cleaning and forgot to flip the switch back on. It was 90 degrees out so we went to turn the air conditioner on and it didn't work. They resolved the situation and a service person was here within an hour and a half to check it out.

From the first phone call to schedule a service technician to the end of the installation, everyone was friendly and professional. They described what had to be done and the time it would take to order the part.

The employees were well groomed, clean, and responsive. They are very thorough.

He didn't think the problem with the sewer was as big as it was. He miscalculated the clog and had to come a second time to come out and re do the job. They seem to do very well with the heating and air conditioning.

The technician and salesperson lied about the condition of our air conditioner and furnace in order to get us to purchase a new one. They used fear tactics to get us to purchase quickly. Would not recommend this group to anyone.

I have been using them for a very long time. They are really thorough about what they do. They get here on time, and they are just very professional. They do call if they are going to be late for an appointment. I can call them anytime I need them.

Overall I will continue to use this company and generally do a good job.

I was very satisfied. The night earlier, we received a call from a manager at Service Experts asking us to call if we were not satisfied in any way with the work that would be performed the next day. He apologized for the past two cancellations and offered an explanation, which I appreciated. He left his name and mobile number and asked me to call "for any reason at all". The tech also called in advance the next morning, arrived on time, and performed the maintenance work we had scheduled. The tech was very nice and professional. My good feelings about Service Experts have been restored and they are back in our good graces. If they care enough to call to discuss their service and they are genuine in their concern for us as a customer, and then they deliver, that is a sign of a company that gets it. I will continue to rely upon them as my one and only HVAC service company.

My A/C is 14 years old and there are 3 things wrong. After talking to my wife we well let them repair the A/C ASAP.

Not well. When this was Knochelmann's Service Experts, we did not experience this kind of snafu. I'm guessing there was a change in ownership with the dropping of the Knochelmann's name -- I don't know for sure and our postage card simply indicated that the company name was changing and that we could expect the same great service you've come to love from Service Experts. Well, that's still to be determined, as our first experiences with the "new" ownership hasn't been all that satisfying. We will continue to monitor how they perform, and we'll give them more opportunity to get it right, but in my book they're on probation and at risk of losing our business if they continue down this path. It is interesting that a steady A grade under Knochelmann's has slid to an overall B grade (which certainly isn't bad, but it might indicate a slippage in quality or service). We'll see how they do. I'll be fair and report back -- good and bad.

Service Experts installed the new unit (indoor and out) quickly and with no mess. I couldn't be happier with the unit or the service. They have been great!

They're professional, punctual, honest, and trustworthy. Their price and the quality of their work is really good.

I have used Knochlemans, now called Service Experts for 13 years for HVAC; Water heater; Duct Cleaning repair/replacements/maintenance. They are always prompt; courteous;and professional. The have replaced my entire heating/cooling system changing it over from Heat Pump to Natural gas. They come out twice a year to do a Furnance and A/C maintenance service. They call ahead of time when they are on their way and have always been in the initial promise window.

I felt the price was too high. They were polite, professional and very prompt. I used them before and they gave me a warranty but when I called them back out it was three days past the warranty.

They did a great job on our older furnace.

They were on time and they didn’t try to sell me very much. I was satisfied with their service. They charged me $75 I think on their service. They were on time. I can’t criticize on their professionalism and I think it was good. I will use them again in the future.

Spent almost an hr. . I seem to recall; others done sooner. Very professional in presentation/uniforms, etc. but measuring windows and using booties was a more than a little over the top. There are charts for R values for windowns espeically when known vendors and yr. of construction. Price bid was totally ridiculous and as an engineer I resent them wasting my time with bid at $9K Next minute when told them that was out of bounds it came to $8k, I got it done for less than $6400 from another reputable vendor (Angies list vendor too) so was still not even in the ballpark for these guys. Don't waste your time.

They were prompt and the guy who came out was courteous.

They cleaned them all thoroughly. They took the time to do the job well.

I had been using a different company which had gone out of business a few years ago. They contacted me because they purchased a client list. I checked them out on Angie's List and they had good ratings. I decided to use them.

Unfortunately I recommended the company to my fiance when they were still Knochleman's before they were swallowed up by Service Experts. They arrived on time, but 2 separate installation teams showed up, after much discussion and phone calling, 1 team left. The installers did an ok job until it came to dealing with the Carrier Air Purifier that had been installed on the old furnace. The salesman, James, stated Lennox did not make a purifier of the same quality as the Carrier and my fiance was given a credit and the Carrier unit was to be hooked up to the Lennox furnace Service Experts was putting in. The techs apparently had not dealt with Carrier before and when they went to wire the unit to the furnace it somehow stopped functioning. The tech and my fiance called James again and made him aware of the problem. They did some research and found the Carrier unit is still under warranty and made arrangements to order a new part through Carrier. A tech came out and supposedly got the serial and model numbers off the Carrier unit, but it took another call from my fiance to get the needed numbers. The part was ordered and the "senior tech" was sent out to install a new power pack on Monday 11/21, he arrived without the part. It was evident he had never seen the piece of equipment before and had no idea what to do, so he tried diagnosing the problem again, it had ALREADY been determined! The other tech finally arrived with the Power Pack and they were set to install it when my fiance, who IS NOT an HVAC expert, noticed that it did not seem to be the right size. Low and behold, Carrier had SUPPOSEDLY sent the wrong part. Another call to salesman James who stated he was SURPRISED the tech seemed confused about the piece of Carrier equipment and he would see what could be done for all the confusion and trouble. Now they are offering a UV purifying system ($500.00) value free for his trouble along with the still nonfunctional Carrier they BROKE in the fist place! We will NEVER use this company again! Do you homework before hiring them. Knochelman's good name has been destroyed by this company.

As explained above, what was supposed to be a quick tune up turned into a 2 day long experience with a potential price tag close of over $9,000. While I believe that there may well have been some problems with the efficient operation of the heating system, I know that it was not running on auxilary or emergency heat all the time so I have a problem accepting that it wouldn't turn on at all when he was here. Even if everything that they said and did was completely accurate, which I have no way of knowing, their price for the new system was way out of line with competitors and the Lennox system they sold me 11 years ago should never have had the various problems I've had all along.