Knochelmann Service Experts

ALTHOUGH THEY DIDN'T CHARGE ME ANYTHING THEY DID SOME VERY VALUABLE WORK. KNOCHELMANN WAS ON THAT LIST, SO I CONTACTED THEM. BRIAN MILLER CAME OUT AND TOOK READINGS AT KEY POINTS IN MY HVAC AND TOLD ME THERE WAS A PROBLEM WITH THE DUCTS GOING INTO THE BEDROOM. I MADE SOME CHANGES SO HE COULD GET TO THE DUCTS OVER THE GARAGE AND HE CAME BACK AND TESTED. HE FOUND SOME INSULATION IN MY DUCTS HAD FALLEN INTO THE PASSAGEWAY AND WAS THE PROBLEM. HE GOT INTO THE DUCTS AND REMOVED THE OBSTRUCTING INSULATION AND DIDN'T CHARGE ME ANYTHING FOR THIS, EVEN THOUGH THE INSULATION WAS VERY DIFFICULT TO GET TO AND REMOVE. I LOOK FORWARD TO MANY COMFORTABLE NIGHTS THANKS TO BRIAN AND KNOCHELMANN. HE ALSO IMPRESSED ME WITH HIS KNOWLEDGE OF FURNACE EFFICIENCY, AN AREA WHERE MANY HVAC SERVICEMEN ARE NOT VERY KNOWLEDGEABLE. HE WAS VERY KNOWLEDGEABLE, COURTEOUS, AND HELPFUL.

THEY WANTED TO CHARGE $38 FOR AN ESTIMATE. I TURNED THEM DOWN.

THE ANGIE'S LIST COUPON CAME IN HANDY. THE KNOWCHELMAN REP. DID NOT CARRY THE PART NEEDED TO REPAIR THE FAUCET. IT WAS SENT TO ME BY MAIL IN A TIMELY FASHION. MOST OFTEN SERVICEMEN FORGET ONCE THEY DRIVE AWAY!

HE IS VERY GOOD. HE FIXED WHAT HE COULD AND GAVE ESTIMATES ON 2 OTHER JOBS WHICH WOULD HAVE REQUIRED MORE TIME AND MATERIALS.

THEIR PRICE WAS REASONABLE AND THEY ARE EXCELLENT. I AM VERY PLEASED, AND RECOMMEND THEM.

I CALLED THE COMPANY ABOUT 8:30 A.M., DESCRIBED THE PROBLEM AND STATED THAT I HAD JUST HAD A TUNE UP IN LATE NOVEMBER. THE PERSON WHO TOOK MY CALL GOT ME SCHEDULED SOONER THAN I EXPECTED (LATER THE SAME DAY), AND STATED THAT IF SOMETHING HAD BEEN DONE INCORRECTLY DURING THE TUNE UP, I WOULD NOT BE CHARGED. THE SERVICE PERSON WAS VERY GOOD AT COMMUNICATING, EXPLAINED THINGS, AND DID NOT TALK DOWN TO ME. I HAD A $20 COUPON THAT THEY SENT IN THE MAIL THAT I COULD USE. WITH THE NEWS OF COST OF NATURAL GAS INCREASE, I AM HAVING THEM ESTIMATE A REPLACEMENT FURNACE BECAUSE THE SERVICEMAN SAID THAT THE BEARINGS AND SHAFT ARE SHOWING SIGNS OF EXTREME WEAR.

THE PRICE WAS HIGH GIVEN THE SIMPLICITY OF THE PROBLEM. BUT THE SERVICE WAS GOOD OVERALL.

IF YOU BUY THE SERVICE PLAN, IT WILL KNOCK 10% OFF OF YOUR BILL, PLUS YOU DON'T HAVE TO PAY EXTRA FOR EMERGENCY CALLS. A BIG PLUS FOR SO-SO FURNACES!

THIS HAS NOT WORKED AS PROMISED. THE COMPANY IS TRYING TO RECTIFY THE PROBLEM. THE COMPANY MADE A MISTAKE IN THINKING SYSTEM COULD BE REPAIRED. A NEW SYSTEM WILL BE NEEDED. THE COMPANY IS WILLING TO INSTALL FOR A 50% DISCOUNT.

WE ASKED FOR A SPECIFIC SERVICE PERSON BECAUSE WE HAD BEEN TOLD (BY THE PREVIOUS OWNERS) THAT THE BOILER WAS TEMPERAMENTAL AND HE SEEMED TO BE ABLE TO SERVICE IT PROPERLY. THE PERSON THEY SENT OUT WAS VERY NICE, BUT VERY INEXPERIENCED (LESS THAN 2 YEARS) AND SEEMED A LITTLE OVERWHELMED BY THE AGE AND SIZE OF OUR BOILER. THOUGH HE ADMITTED THAT THE GUY WHO SERVICED IT THE LAST TIME WAS 'THEIR BEST TECHNICIAN'- I'M NOT CLEAR WHY I DIDN'T GET THE TECHNICIAN THAT I ASKED FOR, ESPECIALLY WHEN I EXPLAINED MY REASONS. THE PERSON WHO PERFORMED THE WORK DID SPEND A LONG TIME CLEANING THE BOILER AND EXPLAINED WHAT HE WAS DOING TO ME, BUT I AM A LITTLE DISAPPOINTED THAT THE MORE EXPERIENCED TECH DID NOT COME OUT.

THEIR QUOTE WAS FOR $3623.00. WE RECIEVED TWO OTHER QUOTES; ONE FOR $1000.00 AND ONE FOR $975.00. MY HUSBAND EVEN CALLED TO CONFIRM KNOCHELMANN'S QUOTE BUT THEY WOULD NOT BUDGE. HAD ANOTHER COMPANY DO THE WORK AND THEY DID A GREAT JOB. JUST WANT OTHERS TO KNOW HOW MUCH WE WERE ABLE TO SAVE BY GETTING OTHER QUOTES.I FELT LIKE THEIR QUOTE WAS VERY OVERPRICED AND I AM SO GLAD WE SHOPPED AROUND. WE TRUSTED THIS COMPANY BECAUSE WE BOUGHT A NEW FURNANCE AND A/C FROM THEM EARLIER THIS YEAR (THEY WERE VERY COMPETITIVE ON IT) BUT WE WOULD HAVE 'TAKEN' TO THE CLEANERS IF WE WENT WITH THEIR QUOTE FOR PLUMBING.

THE COMPANY WAS VERY RESPONSIVENESS TO MY NEEDING TO RESCHEDULE THE APPT. TWO TIMES.

THEY WERE VERY GOOD. THEY WERE PROMPT AND RESPONSIVE. THEY DID CALL A FEW TIMES TO RESCHEDULE BECAUSE THEY WERE ANTICIPATING BEING BUSY BECAUSE OF AIR CONDITIONERS NOT WORKING DUE TO THE HOT WEATHER. IT WAS OK.

IT HAD PLEASURE TO WORK WITH THEM THEY ARE VERY PROFESSIONAL AND CLEANED UP AFTER THEIR WORK. THEY WERE VERY TIMELY. THEY WERE ONLY 2 OR 3 DAYS OVER SCHEDULE, WHICH WAS COMPLETELY FINE SEEMS HOW THIS IS AN OLD HOME. THEY CAME INTO SOME MINOR PROBLEMS.

THEY HAVE A $70.00 CALL FEE, WHICH WAS THE MAJORITY OF THE COST. WAS ON TIME EVEN IN SNOWSTORM. PROFESSIONAL AND FAST SERVICE.

ON HIGHER-END UNITS, SALES REPS MAY BE WILLING TO THROW IN DUCT CLEANING AND SANITIZING FOR FREE.

I WOULD CHOOSE THEM OVER APOLLO AT ANY TIME.

THEY CAME OUT & MEASURED BUT NEVER CALLED US BACK WITH AN ESTIMATE.

TIMELINESS, KNOWLEDGABLE. THEY FOLLOWED UP IN TERMS OF SERVICE. THEY ARRIVED ON TIME. PRICE WASNT BAD.

YOUNG INSTALLER THEY SENT DID NOT SEEM TO KNOW WHAT HE WAS DOING. AFTER INSTALLATION, WE HAD WATER PRESSURE PROBLEMS. THEY CAME BACK & I TOLD THEM WHERE THE BLOCKAGE WAS. THEY IGNORED MY ADVISE AND INSISTED IT WAS SOMEWHERE ELSE. AFTER THEY WERE UNABLE TO CORRECT THE PROBLEM, THEY CAME OUT A THIRD TIME AND FOUND THE PROBLEM RIGHT WHERE I HAD ORIGINALLY TOLD THEM IT WAS. THE COMPANY ALSO BILLED MY CREDIT CARD AFTER I EXPRESSLY STATED THAT I WANTED TO PAY WITH CASH.

DID A GREAT JOB CLEANING UP AFTER HIMSELF, VERY PROFESSIONAL, WHERE BOOTIES IN THE HOUSE.

WHEN ASKED FOR A RECOMMENDATION OR WHEN I NEED HEATING AND A/C, I KNOW WHO TO CALL.

QUALITY OF WORK IS EXCELLENT AND THEY ARE EXTREMELY FLEXIBLE WITH REGARD TO THEIR SCHEDULING WHICH IS VERY APPRECIATED. VERY HAPPY WITH THEM AND WOULD RECOMMEND TO ANYONE!!

$89 DOLLARS FOR 20 MINUTES WORK SEEMS A BIT EXPENSIVE TO ME.

BEST PLUMBING SERVICE I HAVE EVER USED A+