Knochelmann Service Experts

NEVER REALIZED HOW IMPORTANT IT IS TO HAVE HVAC SYSTEM BALANCED. AMAZING IMPROVEMENT TO HOUSE COMFORT!

Office called repeatedly to let me know when the tech would be arriving; tech was extremely knowledgeable and answered all of my questions in a simple manner.

Todd, the Service Tech, was terrific. He was very professional, courteous, patient, and extremely informative. It was also raining/sleeting outside, and he put covers on his shoes at my door step each time he came in, so as not to track dirt in the house. I asked for several other items to be checked once he was here, and he was happy to do so. This was just a first time check-up for $69, however, Todd spent almost two hours here answering all of my questions and addressing my concerns. He took me through my entire system in the basement, fixed settings on other appliances, such as my humidifier, that were incorrect. I also asked for specific ideas on how we could make our house more heat efficient, and he had lots of good advice. I plan to have them come out again in the Spring. It was a VERY good experience

ERIC WAS VERY COURTEOUS AND HIS WORK WAS PROFESSIONAL. WHEN I CALLED THE COMPANY, I TOLD THEM I WANTED MY TOILET RESET AND LAVATORY DRAIN HOOKED UP. THEY WOULDN'T GIVE ME ANY ESTIMATE OVER THE PHONE. SINCE WE HAD TO LEAVE TOWN I WANTED TO GET THE WORK COMPLETED WHICH I HAD STARTED. I WENT AHEAD WITHOUT KNOWING THE EXACT COST. IF I HAD HAD A BETTER IDEA OF COST, I WOULD HAVE CALLED ANOTHER LOCAL PLUMBER.

EXCELLENT RESPONSE TO MY CALL. I WAS NOTIFIED WHEN THE SERVICE MAN WOULD BE ON HIS WAY AND AGAIN WHEN HE WAS WITHIN CLOSE PROXIMITY TO MY CONDO. AN ANGIE'S LIST DISCOUNT WAS VERY HELPFUL AND I APPRECIATE THE COMPANY'S THOUGHTFULNESS AND SERVICE.

THE WAS A GREAT EXPERIENCE ALL THE WAY AROUND. EVERY SINGLE PERSON THAT I DEALT WITH FROM THIS COMPANY WAS KNOWLEDGEABLE AND PROFESSIONAL. THEIR SERVICE TECH SHOWED ME EXACTLY WHAT WAS WRONG WITH THE FURNACE AND EXPLAINED THE PROBLEM TO ME. THE SALES PERSON EDUCATED ME ON THE BASICS OF THE SYSTEMS. HE NOT ONLY CLEARLY DESCRIBED MY OPTIONS, HE ALSO EXPLAINED WHAT CAUSED THE PROBLEM TO BEGIN WITH AND PROPOSED A SOLUTION TO MAKE SURE IT DIDN'T HAPPEN AGAIN IN THE FUTURE (AIR FLOW ISSUES). THE INSTALLERS WERE ALSO EXCELLENT. I WAS NEVER UNEASY WITH ANY OF THE PEOPLE THAT I DEALT WITH AND I WAS COMFORTABLE HAVING THEM IN MY HOME. WHAT A BREATH OF FRESH AIR AFTER THE COMPANY THAT I HAD DEALT WITH PRIOR TO THIS ONE! THE PRICE SEEMED FAIR TO ME FOR A QUALITY PRODUCT AND INSTALLATION.

JOHN WAS THE PRIMARY POINT OF CONTACT AS WELL AS THE REMODELER. HE IS A PERFECTIONIST...WHICH IS WHAT WE WANTED. HIS WORK IS IMPECCABLE. HE IS CLEAN AND INVOLVES YOU IN EVERY POINT IN THE PROCESS BY ASKING GOOD QUESTIONS, BUT ALSO OFFERING SAGE ADVICE. WE INTEND ON HIRING HIM AGAIN FOR OUR MASTER BATHROOM REMODEL.

WE LEARNED OF KNOCHLEMANN FROM ANGIE'S LIST. WITHIN 5 HOURS OUR CALLING, THEY CAME TO OUR HOUSE, DID AN APPRAISAL OF OUR NEEDS, GAVE US AN ESTIMATE (WHICH WAS $500 CHEAPER THAN OUR PREVIOUS PROVIDER AND OTHERS WE CONTACTED), AND GUARANTEED INSTALLATION FOR THE NEXT MORNING. IN FACT, THEIR SALES REP, STEVE LENT, WAITED IN 3 HOUR TRAFFIC JUST TO MAKE SURE HE COULD GET TO US THAT DAY. I WAS OVERWHELMED WITH THEIR PROFESSIONALISM, SERVICE, EXPERTISE, AND EAGERNESS TO EXCEED OUR EXPECTATIONS. EVEN THE INSTALLATION CREW (JASON AND ADAM) WERE TOP NOTCH. THEY REALLY ARE THE ''SERVICE EXPERTS.''

THEY WERE ORIGINALLY SCHEDULED TO COME ON THURSDAY, ''SOMETIME IN THE AFTERNOON''. AT 6 PM, NOBODY HAD SHOWED UP. I CALLED THEIR SERVICE NUMBER AND LEARNED THAT A ''COMPUTER ERROR'' HAD OCCURRED, AND THAT SOMEBODY WOULD COME THE NEXT DAY. I WOULD HAVE LIKED TO BE INFORMED ABOUT THIS AHEAD OF TIME. THE NEXT DAY, MIKE CAME AND FIXED THE PROBLEM IN LESS THAN 5 MINUTES BY EXCHANGING A RUBBER RING. I CAN ONLY DESCRIBE THEIR PRICING AS FRIVOLOUS: $89 SERVICE FEE, $5 ''SURCHARGE FEE'' (NO IDEA WHAT FOR), AND $53 FOR EXCHANGING THE GASKET. I DID GET TWO DISCOUNTS, $44.50 OFF BECAUSE I WAS A NEW CUSTOMER, AND $25 OFF AS ANGIE'S LIST DISCOUNT, BUT I STILL PAID $77.50 TO HAVE A SIMPLE RUBBER RING EXCHANGED. STAY AWAY FROM THIS COMPANY!

THE RATING FOR OVERALL EXPERIENCE WE GIVE PETE KNOCHELMANN AND HIS ASSISTANT, RICK, ARE ALL A+++. THE ORIGINAL ESTIMATE OF $3500 DID EXPAND BECAUSE OF ADDITIONAL WORK THEY DID FOR US. WE ARE SO PLEASED MEETING THESE GENTLEMEN IN CLEAN, COMPANY-TYPE UNIFORMS OF RED T-SHIRTS AND NAVY SHORTS. IT'S THE BEST AND ONLY GOOD EXPERIENCE GOOD EXPERIENCE I HAVE EVER HAD WITH A PLUMBER (WE HAVE RENOVATED 3 HOMES). WE ARE MOST GRATEFUL TO ANGIES LIST AND WE WOULD HIRE THEM BACK AGAIN FOR THE SHEER PLEASURE OF HAVING THEM IN OUR HOME.

I CALLED THE NIGHT BEFORE AND HAD AN APPOINTMENT SET UP FOR THE NEXT DAY WITH A 2-HOUR WINDOW, 10-12. THEY CALLED ABOUT 9:15AM AND ASKED IF IT WOULD BE CONVIENT FOR THE TECHNICIAN TO COME A LITTLE EARLY, SAY 9:30. HE ARRIVED AT 9:30AM. OVERALL, I BECAME BETTER INFORMED OVER THE THREE HOURS THAT HE WAS HERE THEN I COULD HAVE EXPECTED. HE ANSWERED ALL MY QUESTIONS AND WAS FRIENDLY THROUGHOUT. IT ALWAYS SEEMED LIKE HE DIDN'T MIND OPENING SOMETHING UP OR CHECKING SOMETHING EVEN IF IT TOOK A LITTLE MORE TIME. HE EXPLAINED THEIR TUNE-UP AGREEMENT, AND I SIGNED UP FOR A 1-YEAR EXTENSION, SOMETHING I RARELY DO. WHEN JASON LEFT, I FELT LIKE MY PROBLEMS HAD BEEN TAKEN CARE OF AND I HAD FOUND A SERVICE COMPANY I COULD RELY ON. HIGHLY RECOMMENDED.

CALLED AHEAD OF TIME TO LET ME KNOW SERVICE MAN WAS ON HIS WAY. THE SERVICE MAN WAS VERY NICE AND PROFESSIONAL. TUNED UP OUR UNIT AS REQUESTED. USED ANGIE'S LIST COUPON!!

THEY WERE VERY PROMPT AND CAME WHEN THEY SAID THEY WOULD. INITIALLY HE MISSED A PART OF THE REASON FOR THE LEAK...I CALLED, THEY CAME RIGHT BACK AND FINISHED FIXING THEPROBLEM FOR NO ADDDITIONAL CHARGE.

THE EXPERIENCE WAS VERY GOOD. THE PHONE ANSWERED ON BOTH CALLS, AND THE SERVICEMEN ARRIVED SAME DAY OR EARLY NEXT DAY. THE PRICING IDENTIFIED IS FOR BOTH (2) JOBS.

KNOCHELMANNS HAS ALWAYS BEEN VERY RESPONSIVE TO RESPOND TO MY CALLS, AND IN SETTING UP SERVICE APPOINTMENTS. THEY CALLED THE DAY BEFORE TO CONFIRM THE TIME, CALLED THE DAY OF TO GIVE ME AN ESTIMATE AS TO WHEN THE TECHNICIAN WOULD ARRIVE, AND THEN CALLED TO TELL ME HE WAS IN TRANSIT TO MY HOME. I HAVE NEVER HAD A SERVICE COMPANY BE THAT CONSIDERATE OF CUSTOMER'S TIME OTHER THAN KNOCHELMANN. IN THE PAST, WE HAVE USED KNOCHELMANN TO REPAIR THE FURNACE, REPLACE THE A/C UNIT, AND CONSULT ON PLUMBING ISSUES. EACH TIME THE TECHNICIANS ARE VERY KNOWLEDGEABLE AND PROFESSIONAL. THEY ALWAYS OFFER VARIOUS REPAIR ALTERNATIVES TO CONSIDER FROM THE LEAST EXPENSIVE OPTION, TO THE MOST EXPENSIVE OPTION. I LIKE HAVING OPTIONS.

HE SHOWED UP THE SAME DAY WE CALLED, WHICH WAS GOOD, BUT WAS A COUPLE HOURS LATER THAN HE SAID HE WOULD BE. SEEMED TO KNOW WHAT HE WAS DOING, WORKED EFFICIENTLY, CLEANED UP HIS MESS.

THEY WERE EXCEPTIONAL. VERY COURTEOUS, I REALLY ENJOYED HAVING THEM IN.

VERY QUICK SERVICE, POLITE SERVICEMAN, BUT TOO EXPENSIVE AND TOO CONCERNED ABOUT SELLING A SERVICE CONTRACT (MENTIONED THAT 3 TIMES). ALSO, HAD TO HAVE THEM BACK OVER TOILET ISSUE, NOT EAGER TO WORK THROUGH PROBLEM, JUST SELL CONTRACT. I AM STILL HAVING TROUBLE WITH TOILETS.

I INQUIRED ABOUT THEIR SERVICES BY EMAIL AND GOT AN IMMEDIATE RESPONSE. A SERVICE CALL WAS ARRANGED AT A TIME CONVENIENT TO ME. ERIC WAS PUNCTUAL AND PROFESSIONAL. HE EXPLAINED THE PROBLEM ADEQUATELY AND DID THE WORK QUICKLY. WOULD HIRE AGAIN.

WORKMANSHIP BY THE INSTALLATION TEAM WAS EXCELLENT. DID THE WHOLE JOB IN A SINGLE COLD DAY. VERY CONSCIENTIOUS. WENT THE EXTRA MILE TO MAKE THE INSTALLATION WORK AS I WANTED. SOME RE-WORK WAS NEEDED TO MAKE THE SYSTEM WORK WITH THERMOSTAT I SPECIFIED. THEY STUCK WITH IT UNTIL IT WAS RIGHT, AT NO EXTRA CHARGE TO ME.

PAUL DISCUSSED WITH ME WHICH TOILETS TO ORDER AND THEIR MERITS. THEY WERE INSTALLED AS PROMISED, AS WAS THE SPIGOT, AND ALL SEEM TO BE WORKING FINE. PAUL CLEANS UP AFTER HIS WORK. I HAVE USED KNOCHELMANN BEFORE AND THEY ALWAYS DO A GOOD JOB.

I TOOK ADVANTAGE OF A ''SPECIAL'' OFFER: $99 FOR INSPECTION/TUNEUP OF MY FURNACE AND A/C. BRANDON WAS THE SERVICE TECH AND HE FOUND CRACKS IN THE HEAT EXCHANGER, WHICH MEANT THAT CARBON MONOXIDE WAS PROBABLY ENTERING MY HOME. BECAUSE KNOCKELMANN HAS SOPHISTICATED DIAGNOSTIC EQUIPMENT, HE SHOWED ME THE CRACK ON A SMALL TV-LIKE SCREEN. I DID NOT HAVE HIM USE A SENSOR BECAUSE I DID NOT WANT TO TAKE THE RISK. ENTER BRIAN ABOUT 2 HOURS LATER, THE ONE WHO DOES THE PAPER WORK AND HELPS YOU TO DECIDE WHAT YOU WISH TO DO. I WAS ADVISED NOT TO USE THE FURNACE UNTIL A NEW ONE COULD BE INSTALLED. ENTER ADAM, DAN AND STEVE AND WITHIN 24 HOURS -FROM BEGINNING TO END - I HAD A NEW FURNACE AND A/C! I WISH ALL SERVICE PEOPLE WERE AS PROMPT, EASY TO DEAL WITH, FAIR AND KNOWLEDGEABLE AS THIS CREW. I DO NOT EVEN KNOW IF I COULD HAVE GOTTEN A BETTER ''DEAL'' ELSEWHERE. THIS DOES NOT MATTER WHEN YOU HAVE AN EMERGENCY SITUATION. HOWEVER, I AM CONFIDENT THAT THEY ARE FAIR PRICEWISE AS I HAVE USED THEM

INSTALLERS, ROB HEIST AND ADAM REED, ARRIVED ON TIME AND TOOK ALL PRECAUTIONS NECESSARY TO PREVENT ANY DAMAGE TO MY HOME. THE JOB WAS COMPLETED AS AGREED IN 2 MAIN STEPS. MR. STEVE LENT WAS A VERY COMPETENT AND PATIENT COMPANY REP WHEN THE JOB WAS QUOTED. THE WHOLE TEAM WAS PROFESSIONAL. GREAT JOB.

EMERGENCY REACTION WAS GREAT, SHOWED UP WITHIN 1 HOUR AND WORK WAS EXCELLENT!

TECHNICIAN WAS ON TIME AND MADE THE REPAIRS QUICKLY. WHEN ASKED ABOUT A LEAKING SHOWER, I WAS TOLD THAT COULD BE SCHEDULED FOR ANOTHER SERVICE CALL.