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Kbr

Countertops and Backsplashes, Kitchen and Bath Remodeling, Marble and Granite,

About us

Additional DBA - KBR Manufacturing.

Business highlights

47 years of trusted experience

Services we offer

Remodeling kitchen & bathroom.

Reviews

4.017 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
6%
3
0%
2
0%
1
24%


Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.2
responsiveness
3.9
punctuality
4.4
Showing 1-17 of 17 reviews

Amy K.
03/2023
1.0
countertops
  + -1 more
Ordered kitchen countertop, backsplash, and sink through Home Depot who subcontracted out to KBR. First countertop installation was cancelled during the arrival window because they broke it, wasting my time. Waited over a week for rescheduled installation. That installation was a failure as they forgot to remanufacture the backsplash. Still waiting for backsplash to be installed. KBR subcontracted kitchen sink plumbing. First install was unsuccessful. Leaking handle on new Delta faucet. Second repair visit was told the leak was fixed, only to observe leaking immediately thereafter. Plumber and KBR have offered no correction other than suggestion to try to exchange new (already installed) faucet at Home Depot where purchased. A huge mess for what should have been a simple project. Do not waste your time and money on KBR. Check with Home Depot to ensure they are not subcontracted.
Description of Work: New kitchen countertops, backsplash, sink, and faucet

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,700

Brandon A.
09/2022
1.0
countertops
  + -1 more
Worst experience of my life. Waited over a month for them to come and measure after they took my money. I decided to remove the old countertops myself. After he measured he said everything is fine so I then wait another month for the install and all this time with no countertops or kitchen sink. The day of the install he takes two minutes and says he can’t install I need a cleat above the dishwasher which the first guy missed. So then have to reschedule a new install which he told me I would get in the next week. Took me almost a week just to get in touch with someone because they never answer their phone. Never again
Description of Work: Went to Home Depot and bought new countertops

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

Jeff P.
12/2021
1.0
countertops
  + -1 more
DO NOT purchase expensive countertops from Home Depot and have them installed by subcontractors hired through KBR on Laidlaw Ave in Cincinnati. You will regret the outcome.
Description of Work: kitchen countertop

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$3,500

Nathan W.
12/2018
1.0
countertops, marble & granite, home remodeling
  + 1 more
We would recommend avoiding KBR as a counter top supplier/installer at all cost—especially if you value your time, quality, communication, or working with skilled craftsmen. They were in my house 6 different times over 6 months for a simple install of two 4sq ft countertops that should have taken a couple of hours. Additionally, they damaged our vanity, so we had to have furniture finishers out twice to fix damage they had made. They even showed up at my house on the wrong day even though I had used their text message system to reject their suggested install date. They originally installed the wrong dimension countertops even though I had identified a wrong measurement during approval of drawings—they didn’t modify their CAD drawings before cutting. During this visit they drilled the faucet holes incorrectly, drill through one of our new sinks, and did not anchor them properly. They ended up breaking one of the sinks when trying to remove so we were delayed for some time to get a replacement custom order sink. On one visit there was a huge gouge in one of the counters. On another attempt to install the countertops were not the right color and did not match the existing tops. One yet another one of the backsplashes was chipped. During this visit they ran a screw through the front of our brand-new vanity. Luckily this was a piece that could be replaced, but again we had to wait for custom order pieces to be ordered. If that wasn’t enough they tended not to clean up after themselves, would not communicate with me at all so I was always in the dark as the where progress on the project stood. The only thing I can compliment them on is that they did eventually complete the project correctly.
Description of Work: Quartz Countertop Install

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$2,000

Beverly M.
11/2018
5.0
countertops, home remodeling
  + 0 more
We showed up at KBR without an appointment. (We'd been to so many showrooms that we forgot our contractor had told us to make an appointment.) But everyone there was very accommodating and helpful. They even took us out the "yard" to see a slab of the quartz we were interested in even after showing us tons (maybe literally) of samples. Scott and Chris, the quartz countertop installers, came on the appointed day at the appointed time and did a masterful job. You can barely see the seams! Then today, the "Formica" island countertop was delivered and installed. I didn't catch the fella's names in today's crew but they were in and out in a jiffy and the island countertop looks terrific!
Description of Work: New quartz countertop and laminate island countertop

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TIM H.
01/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Benjamin F.
06/2016
5.0
countertops
  + -1 more
unknown
Description of Work: Excellent. Very willing to work with us on design (we are creative types) and there was a slight mishap during the installation (discovered after the install) and they came out to fix it right away. Really great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Peggy H.
06/2016
5.0
marble & granite
  + -1 more
I was impressed with the provider. They did a wonderful job on a job that was not easy. The personnel were very good.
Description of Work: They installed granite counters in the kitchen and laundry room. Also, they installed corian tile in a bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis M.
05/2016
5.0
countertops, marble & granite, home remodeling
  + 1 more
We did have a dispute on the type of edging that they do, we selected the bullnose type of edging. KBR came out to measure and we got the quote from Home Depot they were charging us additional for extra corners. KBR said if we do that type of edging there will be additional charges. Every time we would ask KBR a question about the extra charge they would say “that’s a Home Depot thing” and Home Depot would say the same about KBR. We were persistent with asking and ended up getting $200 - $300 off because they measured wrong. It was a little disappointing that we had to go back and forth to get an answer. Home Depot was going to charge us $576 to do a tear out of the old counter top. To save money my son and I did it and it was very easy and only took a couple hours. We cut it up in small sections and our regular trash guys took it out. Home Depot was going to charge us around $300 to put the plumbing in. To save money we hired our own plumber and he charged me $130. So it’s convenient that Home Depot offers to do the work but you can save money by doing the work yourself or hiring someone else to do it. KBR did a really nice job. They matched the counter top up really well and looks great. They did a really nice job when we went out to look at the slabs. The counter top we wanted was on sale so it was selling pretty fast so we made an appointment and they set some aside so we could come and look at it and purchase it. We are very satisfied with the sink and faucet.
Description of Work: We started a job through Home Depot for new Granite counter tops. Home Depot hired KBR for our job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth W.
05/2015
5.0
countertops, buying services, delivery service
  + 1 more
It's great. I've never had a problem with them.
Description of Work: They delivered a laminate countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$164

Marilyn C.
03/2015
5.0
countertops, home remodeling
  + 0 more
unknown
Description of Work: Installed new granite countertop in kitchen

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Phyllis M.
07/2014
4.0
countertops, home remodeling
  + 0 more
unknown
Description of Work: Installed corian counter and sink. Cut one piece too short. Came back 3-4 days later and finished the job. The finished job was very nice. We were set back about 3 weeks due to KBR wanting us to sign that the seams would show and would not look good. They wanted us to choose a different pattern. We loved the pattern we had which was a Martha Stewart design which matched her cabinets we chose. We could not find another one we liked. Finally home depot signed and took responsibility. The counter turned out great so all of that was for nothing!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Carlene G.
01/2014
5.0
home remodeling
  + -1 more
Sales person was very patient and helpful in looking at all their samples and finding 3 great selections.
Description of Work: purchased remnant quartz and granite for 3 bathroom countertops

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam H.
11/2013
5.0
countertops
  + -1 more
It went well. They installed our countertop.
Description of Work: They made our countertop and put it in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Jacqueline D.
05/2013
5.0
home remodeling
  + -1 more
They called the day after we had the work done to make sure everything was all right.
Description of Work: They put in a granite top for us. They also came back and rounded a corner for us. This was part of a kitchen remodeling project we had done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAMES & BETH F.
02/2013
5.0
home remodeling
  + -1 more
The installer was polite, professional and cleaned the counter up beautifully when done.
Description of Work: Our undermount sink became unglued and dropped out (a different installer 4 yrs ago). KBR got out here the next day and got it reinstalled within an hour.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mark W.
04/2012
5.0
home remodeling
  + -1 more
I am satisfied with the services. I would use them again.
Description of Work: I used them for remodeling services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    950 Laidlaw Ave, Cincinnati, OH 45237

    www.kbrmfg.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Countertops and Backsplashes,
    Kitchen and Bath Remodeling,
    Marble and Granite,
    Delivery Service,
    Buying Services,
    Plumbing

    FAQ

    Kbr is currently rated 4 overall out of 5.
    No, Kbr does not offer free project estimates.
    No, Kbr does not offer eco-friendly accreditations.
    No, Kbr does not offer a senior discount.
    No, Kbr does not offer emergency services.
    No, Kbr does not offer warranties.
    Kbr offers the following services: Remodeling kitchen & bathroom.

    Contact information

    950 Laidlaw Ave, Cincinnati, OH 45237

    www.kbrmfg.com