John Brown Carpet

It was fine. I wanted them to do one thing. The guy came out and had a bad back so he basically couldn't do what I wanted him to do. I basically spent $99 on having them stretch out carpets. It was fine. The price was fine. It was kind of a waste of my time to have them out because I had to take time off. He was a nice guy. It was a hassle to have sent out somebody who couldn't get to work right then and there. They kept in contact. He was really professional. He was nice.

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The install and the installers were excellent and friendly. The issue started 3 months after install when we noticed one of the seams that was in the middle of the room was noticeable ( this had to be done due to the size of the room). We also had some stains that happened when my 4 year old spilled juice on the floor. We were told that the carpet was resistant to stains ( not dog vomit or other fluids of and animal). I of course called and was told someone by the name of John would call me back. That did not occur and I had to call again. This time I spoke to John who was pleasant and said a man named Rodney? Would call me back. As promised Rodney called me back and spoke to me about the issue. He advised he was busy but would research my issues and call me back next week. ( this day was a Thursday 3 weeks ago). He did say they were busy installing carpet at schools but would call the following Monday and took my number. So now here I sit waiting on the issues to be resolved. I guess once they get my money which was paid in full ( 3200) the day of the order that no other communication or resolution is necessary. As I said the install was fine it's dealing with issues after the fact and the fact I was told I would be called back to deal with the stains and seam.

We ended up purchasing new carpet but John was prompt and professional.

In almost a period of two months I was contacted numerous times and promised to come to my house - only to not hear from them as of this writing

Provider was vey late but did arrive and perform service well

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They did patchwork to our old (gross) carpeting that going destroyed by our dogs... running, and where they bit into a tube of paint (blue paint at that... all over the carpet!) We had 4 places patched. The threshold into our kitchen, the threshold where two rooms met, a spot in our bedroom (Where the paint was spilled), and the bottom of our stairs. At the bottom of our stairs we downsized a grate to make it much smaller. The carpet guys even put down new subflooring to fit the new grate, padded and carpeted the area. We only did patchwork because we will be replacing the entire house's carpet for resale in a couple years. We will be contacting them again! The only downfall (which wasn't their fault) was that they didn't have the same carpet... so they took a swatch of our old carpet and matched it the best they could with what they had in stock. It doesn't look THAT bad. :)

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Price was right, they cut and removed all carpet, moved furniture and placed it back. The two installers were professional and very friendly. Only complaint was, once my carpet was ordered and check cashed I had a question for the sales person and emailed him via this site and I never got a response, but prior to the sale he was responsive.

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Fine

Very pleased with how the experience with John Brown carpet went.

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Was timely, kept moving and answered my questions. was careful with my furniture.

They did a great job and clean up was excellent. Very professional. I would highly recommend them to family and friends.

Excellent! The price was very good along with the exceptional professional customer service. Their representative even contact me after the job was done to confirm my approval.

Mr. Brown is exclusively professional. He takes the time to explain everything step by step and why things will cost what they do. There is no high pressure and he follows up to ensure that his customers are very satisfied with the services that he provides.

We had a problem with our basement, in which we had about an inch and a half of standing water, and our insurance company sent them out to check it out. The first night the carpet company came out, they sent a crew out that I would not have chosen. They were here for 2 or 3 hours and promised an estimate the next day. The next day, he still did not provide an estimate, and I asked again. He finally brought an estimate the next day, and it was for over $6,500. I knew it was too high, because they only used a sump pump and fans. I called my insurance company, and he did not seem concerned about the cost. Another contractor came out to check it out and estimated the work at $2000. He thought the charge by John Brown Carpet was outrageous, and recommended that we do not pay them and that we call them to finish the work they started. John Brown Carpet left debris, standing water, and wet padding, and when we called to have them finish the work, they said they would have to charge us more to come back out. I got another estimate from a different water damage company, and they estimated the cost around $1,400. The insurance company was willing to pay $5000 for the work. I expected my insurance company to provide a professional water restoration company to do the job well, rather than sending out a carpet company that deals exclusively with insurance companies.

We have used John Brown Carpet before. They have excellent customer service. They made it very easy to buy from them. They came to my house and brought samples. Their quote was $1900 cheaper than a similar quote from another company. I needed the work done fast and they were very accommodating. I would recommend John Brown Carpet to others.