Jennings Commercial Flooring LLC

F!!!! Bob ruined my carpet. He left a 2 inch hole in my carpet and denied it happened. I called after he left, after he cashed my check, and asked him about it and he denied everything and told me it couldn't have been his equipment that caused the hole. Usually people know when they have a 2 inch hole in their carpet and I DIDN'T. I tried to file with his insurance company and they denied the claim. I'm left with a 2 inch hole in my carpet and I'm out the money he charged me AND left with another bill for a repair. WHAT A WASTE OF MONEY! He came into my home and looked over all the carpet before he started, and didn't point anything out or notice a hole. I KNOW there wasn't a hole in my carpet before he started, otherwise I would have pointed it out to him. He didn't point out a hole in the carpet either, so his equipment tore up my carpet. THE WORST PART: he tried to cover the hole up with shreds of remaining carpet and walked out of my house without saying anything. He said his carpet wand wouldn't have caused a hole. Yes, maybe the wand, but what about the machine? Think twice about hiring him to do your job! After he denied the hole, I knew I wouldn't get any where. We talked several times and I texted him pictures of the hole. I asked him about it and of course, he denied the whole thing. So his word against mine. The only recourse I have is to put a review on Angie's List and Yelp. I only hired him because he had great reviews on Yelp. Thanks for nothing!

Bob Jennings did a fantastic job. He gave an accurate estimate over the phone, came at the exact time we scheduled and got all of my carpeting looking great in a couple of hours. My stair carpeting was looking so dirty I thought it was ready to be replaced. After being cleaned they look like new again!! I will be using this company for ALL my future floor cleaning needs.