IPS INSTALLED PRODUCTS & SERVICES

Description of Work: I wanted to buy a Quadra fire fireplace insert and went through the process of selecting a fireplace and having the estimator come to my house. Not much of an estimator. They do not do electrical and electric was required for fireplace insert. She could not tell me what kind of electric i needed or how to get it installed. I think you should know your product if your selling it. They recommended some guy who quoted me over 400 dollars to run a electric line through the masonary part of fireplace in order to add a low watt power to the fireplace. Then he said we may have to move the gas line but wont know until they start and that would cost additional money. I said Im not using you if you cant be somewhat precise. I thought the price was high and called other electricians who felt the same finally found Frey (read report). Anyway I asked if I paid cash would they reduce the price of the fireplace they said no we don't do that. That was the final straw I called Dayton Fireplace who said they service the area as well and get a lot of IPS customers. Dayton gave me a great discount for paying cash and were very competant unlike IPS

Description of Work: Service call to fix gas fireplace that would not start. Guy came out , told me calll an electrician to replace the electrical switch, cleaned the fireplace glass and then left for $125. The appointment window was 1200-1600. He showed up at 1000. He had no name tag & didn't introduce himself. I had to look at the truck in the driveway to know who he was. He did not apologize for coming at the wrong time. He spoke very little during the call. He did not come across knowledgeable or professional. IPS was recommended to my by someonewho had used them and had a satisfactory exoerience. They were also recommended by another local fireplace company because they carry heatilator parts. I may just have had the wrong technician.

Description of Work: Very professional. Showed up on time, removed his shoes, answered all our questions. Our fireplace needed a new valve which he installed. He then fixed some problems from the original installation of the fireplace. He even looked at our other one and cleaned it, put some new "embers" in the cleaned the glass. They have a lifetime customer in me.

Description of Work: Cleaned sooty gas fireplace. Took apart the fireplace. Jeff made sure not to get any soot on our carpets. He was very thorough and professional.

Description of Work: I have a gas fireplace that was not working properly. It was just a manner of cleaning it. They were kind enough to check the 2nd fireplace as well.