HILLMAN'S LUGGAGE & SHOE SHOPPE INC

Well done and on tim. It is as a good idea cperience

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Great job on a difficult repair.

the zipper was replaced with a used one. It was a good match. I would have liked it better if they would call when the work was completed. He did advise me how to complete the receipt and how to submit it for a possible reimbursement.

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It went well they did the service right then an there and were very professional. The shop was clean. The man there was prompt and pleasant.

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They said it would take a couple days to fix and that is exactly what it was. The handle works well but not as well as when I first got it. Still a great value for $25.00 versus having to ship the bag back to Hartman. Would use again.

The job was done promptly, and although I was surprised regarding the cost of such a simple job, I would return, except for one thing. The cigarette smoke was so strong in the store, that not only does my suitcase carry that smell but the clothing I wore when I went to pick up my suitcase. Such a shame. Unless things change, I won't return.

The handle on my French horn case had been broken for several months. Hillman's was recommended to me by a friend who was pleased with repairs to her suitcase. I called to see whether they could replace the handle, and they said they could. I brought the case to them on a Friday. They requested a deposit; I cannot remember whether it was a percentage of the estimated cost, but it was $10. They estimated the repair to be about $50. The man I talked to said he wasn't sure whether they had the correct handle in stock and that it would probably take about a week. They called the following Monday (2 days later) and said that the case was ready, and I was able to pick it up the next day. The new handle seems to be very secure and of good quality. I have used it only for a couple weeks, but so far it has held up well and has saved me from having to purchase a new case.

Very good doing business with Hillman's. Get a quote first so that you understand exactly what materials and labor are involved. Some repairs are more involved and can be expensive. I am a repeat customer and have been pleased with the workmanship and punctuality every single time.

Promises made - promises kept - what more can you ask for?

First let me preface my remarks by advising all who encounter this merchant to stay well clear of the place. I am a professional person and have had many occasions over the years of having shoes repaired, soles and heels replaced, polished, etc. I had previously used a shoe repair in the heart of Blue Ash, Ohio, but noticed this place, Hillman's, on my way home from work. I decided to give them a try. I took two pairs of expensive dress shoes in, one for soles and heels and the other to have a couple of salt stains treated/repaired. I dealt with the owner. He did not inform me of the cost at the time I dropped them off and, having been through this many times before with other shoe shops, I did not think to ask, guessing that the charges would come in at around fifty dollars or so. I got a call from Hillman's today informing me that the shoes were ready. I asked the price and they told me it was approximately $140.00, including tax. I told them I thought that was way too high and the fellow said I would need to speak with the owner when I came in to pick up the shoes. I attempted to do so, but the owner simply smirked and said "well that is how much it is, that's the going rate." I told him that I did not think so and that I would not have left the shoes there had I known they would try and charge that much. I also pointed out that they had failed to properly remove the salt stains and it looked as though they had just tried to cover them with some polish. He was completely unmoved and merely made up some excuse, trying to blame it on the shoes or perspiration inside the shoes, etc. He then remarked that they had "gotten a number of shoes in that day." That seemed strange, so I asked "so you do not repair them here," to which he replied, "no, I have a couple of old retired guys I send them out to." I then understood the source of the exhorbitant charges; it appeared to be the case that he was simply acting as a middle man when it came to the shoe repairs and was marking the price up enough to pay his contract workers and adding on a charge he could dip into for himself, basically soaking the customer. Since he had my shoes, I had no choice but to pay the bill. I immediately took them to the other shop I had dealt with in the past, the one that was a bit farther from my home. They looked at the repairs and informed me that they would have done the identical soles and heels for $41.50, and given me a 10% discount, rather than the $100.00 that Hillman's charged. On the salt stained shoes, they said that they routinely charge $12.95, instead of the $30.00 Hillman's charged. They also pointed out that it appeared that all Hillman's had done was simply try and cover the stains and that they could still see the stains coming through the polish. They said that had I brought them there originally, they would have sanded the leather in that area, restained the area, then polished the leather out. In other words, the so-called "repair" Hillman's had done was of no value whatsoever. Nonetheless, Hillman's owner was more than happy to not only charge me for it, but to overcharge me on top of that. The people at the other shop said that they were stunned at how much Hillman's had charged and that, in their view, I had been grossly overcharged. When I left that shop, I immediately phoned Hillman's and talked with the owner, the same rude and arrogant individual I'd spoken with when I picked up the shoes. I told him what the people at the other shop had told me and that I felt his charges were more than twice what they should have been. He simply said, "well other people seem to like them." I then ask him if he was saying that other people did not mind being ripped off and did he think he was justified in ripping people off just because he could. I told him that I was going to be sure and tell everyone about my experience with his shop and what he had done to me. He then just hung up. As I said above, stay clear of this place unless you have money to burn and don't care about whether the work is done correctly.

Took luggage in on Saturday and they explained it would be a simple repair. In one week had item back and repaired. All looks good.

Fixed luggage even though replacement parts not available, he found a way to fix it so i don't have to replace. Very pleasant to work with.

The suitcases were repaired and ready for pick up when promised.

It went very well. Hillman's said it would be $10 to look at the suitcase and determine if it was repairable or if they needed to order parts. If it was repairable, it wouldn't be that much. If parts needed to be ordered, it might be too expensive and more cost effective for me to buy a new suitcase. Turns out it was repairable, was ready in about 2 weeks, which is the amount of time they said it would take. The $10 counted toward the repair for a total cost of $30.

Good. The gentleman said that he had the parts on order, they were due to come in, and he would call me when the luggage was finished. Several weeks went by and I called him and he said that I was "on the list" to be called, that they had repaired the luggage already.

EXCELLENT! THEY KNEW EXACTLY WHAT NEEDED TO BE DONE; OFFERED OPTIONS FOR REPLACEMENT OF A MISSING WHEEL AND WE CHOSE TO HAVE ALL 4 WHEELS REPLACE. WORKMANSHIP IS VERY GOOD.