H H Gregg - Western Hills

Description of Work: We purchased a set of LG front loading washer and dryer to include the 5 year warranty. We had several issues during the 5 years, but thankfully the warranty DID take care of most of them inspite of leaking, at least 6 different times. The biggest concern was the water traveling so far in our home. The washer leaked so bad it flooded several wood floors in our home down into the basement ruining furniture, stored clothing, computers and sentimental items that cannot be replaced. We had the washer repaired AGAIN and had a huge expensive situation to clean up. I contacted HH Gregg about the LG washer issues, how it kept occuring and how we NEEDED to just replace the washer, it caused 6 floods! I was unable to leave the room when it was on incase it flooded and with three small children, that is not easy. AFter weeks of phone conversations we were finally told they WOULD REPLACE just the washer, which is all we asked to prevent future damage to the home. After being told the machine would be replaced they changed their mind, I called to make arrangements and then was told that since our homeowners was involved with the one major flood (our insurance did NOT pay for washer replacement or repair or the damaged floor) they decided to not honor the warranty. I spoke with the LG company but in reality, this is a warranty issue. HH Gregg staff told me the warranty company they were using at the time is no longer in use because of the poor consumer response, just like this. We spent a lot of money now on the damages and multiple floods. I called LG to see if they might help but got no helpful answer. This really is a warranty issue anyway. We purchased the warrenty, made claims during that time period then they backed out on the resolution. I contacted HH Gregg and was told the Warranty company is no longer the one they use becasue of poor consumer response so they would not honor my complaint. I tried going to the store in person without resolution. A week later I was taking my sister in law to ER and the sitter called saying the washer was flooding. I rushed home to help stop the water. While moving the full washer up to the wood floor my shoulder started hurting really bad. My doctror said I ruptured my biceps tendon and tore my rotator cuff. PT did not resolve it so I had to have surgery. Since the accident I have been unable to lift much with my right arm and had to hire help daily ($75) for someone to care for our new son and its heartbreaking to me being this limited. It all could have been prevented had they replaced the machine when they said they would. I now live with daily pain and limitations and cannot afford to put my floors back the way there were.

Description of Work: Service for a 6 month old refrigerator.